hermosatrout5 said:
In this situation the correct customer service would be to:
1. offer an equivalent or upgraded product at the same price for immediate shipment.
2. place on backorder if inventory is expected within 30 days.
3. combination of the above.

This is very true, but I think standards have fallen in the past few years. This only applies to "good" companies anymore. Seagate has shown it is only an average company at best - when it comes to CS.

Maylo said:elaye said:Mine was canceled as well... I don't see how they could not have a real-time inventory system.
Imagine all the people who have already responded to this thread and multiply that by 5,000 now do tell me a system that can track that in less than 2 hours of passing time.Yeah. It's not like there's some magical device that can automatically subtract numbers from a know total in a matter of nanoseconds as each order is processed! Next you'll be wanting color monitors too![/hvy sarcsm]

Maylo said:Danzilla said:Maylo said:elaye said:Mine was canceled as well... I don't see how they could not have a real-time inventory system.
Imagine all the people who have already responded to this thread and multiply that by 5,000 now do tell me a system that can track that in less than 2 hours of passing time.Yeah. It's not like there's some magical device that can automatically subtract numbers from a know total in a matter of nanoseconds as each order is processed! Next you'll be wanting color monitors too![/hvy sarcsm]
Computers don't work that way, if you would have followed this thread from the beginning you would have known about the 320GB going out of stock with live the inventory first, and in real time because it was posted first. Though once all the other drives were posted everything went insane. EVEN IF IT COULD, ignore that fact. You agreed to their AUP and thus said it would be OK for them to cancel YOUR item if they misjudged the inventory.
Read up on databases, before spouting nonsense you know nothing of.
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Alexis Traffic Details
Put the graph on 7d and graph smoothing all the way down and look at the 24th and 25th.

I'm confused when you say computer's don't work that way? In my world they do. Kind of a hostile response to a valid, entertaining rebuttal.

Or was it the Tubes that didn't work that way?

Maylo said:Schmide said:Maylo said:Danzilla said:Maylo said:elaye said:Mine was canceled as well... I don't see how they could not have a real-time inventory system.
Imagine all the people who have already responded to this thread and multiply that by 5,000 now do tell me a system that can track that in less than 2 hours of passing time.Yeah. It's not like there's some magical device that can automatically subtract numbers from a know total in a matter of nanoseconds as each order is processed! Next you'll be wanting color monitors too![/hvy sarcsm]
Computers don't work that way, if you would have followed this thread from the beginning you would have known about the 320GB going out of stock with live the inventory first, and in real time because it was posted first. Though once all the other drives were posted everything went insane. EVEN IF IT COULD, ignore that fact. You agreed to their AUP and thus said it would be OK for them to cancel YOUR item if they misjudged the inventory.
Read up on databases, before spouting nonsense you know nothing of.
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Alexis Traffic Details
Put the graph on 7d and graph smoothing all the way down and look at the 24th and 25th.

I'm confused when you say computer's don't work that way? In my world they do. Kind of a hostile response to a valid, entertaining rebuttal.

Or was it the Tubes that didn't work that way?
Databases simply cannot just add or subtract like a calculator and just save it as a text file, it's not as though seagate has 1,000 units in stock in a TXT file and each time someone orders one, they automatically subtract that amount from the 1,000. I guess I should clarify that computers don't work that way, to web applications don' work that way.

Duh yes they can. The data (fields) are stored in a binary file and can be accessed in real time by for instance a SQL (structured query language) statement. Inventory can be moved to a commit area until payment and shipping is validated. If denied or timed out it is returned to the inventory field. Data is locked to ensure ordered operations. It happens billions of times a day all over the tubes...

EDIT: Well maybe not billions (That's a big number)

Maylo said:Too many quotes (simplify)

You're kidding right. I point you to

http://www.anandtech.com/showdoc.aspx?i=2957&p=4

Last year's server dual socket, provides nearly 40k of transactions a second. If we got all the Fat Wallet readers together, had a fat enough internet tube, and all ordered over and over, we may be able to slow it down. Seriously, even the crappiest programmer, as long as they didn't cause deadlock, couldn't bottleneck that level of processing.

bob151 said:Besides the debate about poor DB programing/coding, it is quite LAME for seagate not to have to guts to send out an email cancellation notice.

check your junk folder. my cancellation went to my hotmail junk.

I'm still LOL over Seaweeds generous 10% discount offer for those of us who aren't FeeBay kneepadsellers.

thekid72 said:Maylo said:elaye said:Mine was canceled as well... I don't see how they could not have a real-time inventory system.
Imagine all the people who have already responded to this thread and multiply that by 5,000 now do tell me a system that can track that in less than 2 hours of passing time.

Gee, woot seems to manage. Granted they have been known to overload their 300Mhz Celeron servers at the farm... or is it the bin?

I blame the LOLCats

Dear sir/Madam:

Wheres is my hardrive biaches?!?

fifth1

Maylo said:Schmide said:Maylo said:Danzilla said:Maylo said:elaye said:Mine was canceled as well... I don't see how they could not have a real-time inventory system.
Imagine all the people who have already responded to this thread and multiply that by 5,000 now do tell me a system that can track that in less than 2 hours of passing time.Yeah. It's not like there's some magical device that can automatically subtract numbers from a know total in a matter of nanoseconds as each order is processed! Next you'll be wanting color monitors too![/hvy sarcsm]
Computers don't work that way, if you would have followed this thread from the beginning you would have known about the 320GB going out of stock with live the inventory first, and in real time because it was posted first. Though once all the other drives were posted everything went insane. EVEN IF IT COULD, ignore that fact. You agreed to their AUP and thus said it would be OK for them to cancel YOUR item if they misjudged the inventory.
Read up on databases, before spouting nonsense you know nothing of.
----------------------------------------------------------------------------------------------------------------------------------------------------
Alexis Traffic Details
Put the graph on 7d and graph smoothing all the way down and look at the 24th and 25th.

I'm confused when you say computer's don't work that way? In my world they do. Kind of a hostile response to a valid, entertaining rebuttal.

Or was it the Tubes that didn't work that way?
Databases simply cannot just add or subtract like a calculator and just save it as a text file, it's not as though seagate has 1,000 units in stock in a TXT file and each time someone orders one, they automatically subtract that amount from the 1,000. I guess I should clarify that computers don't work that way, to web applications don' work that way.

HUH? I don't know who told you this but you are dead wrong. As a Senior Applications Developer I can personally tell you that this is not rocket science and a web app written properly will be able to handle inventory in realtime with no issues such as what happened here. My feeling is that their system was improperly loaded with the right numbers for quantity and availability and thus the reason for overselling.