any updates? Has anyone been able to reach a human being on the the phone or received their rebate yet?

I called and was told that there was no record of my submission. When I told the agent that I had submitted the rebate receipt I was told that the regular receipt was required, and that's why I was denied (I guess when you are denied the expunge your record). I'm not going to take it to the BBB for $3.99, but I did send a note to Ghiradelli on their website explaining that I felt like I was taken advantage of. Maybe they'll make good, but I doubt it. At least it's an indication to Ghiradelli that the company they are using for rebate fulfillment is making unhappy customers.

I just called and was told by Virginia a Staple rebate recipt is not an original store recipt. She said a Staple rebate recipt is only good for staple products not Ghirardelli product. I offered to resubmit the original recipt but Ghirardelli would not accept it.
I have been doing rebates many years and have never heard such ridiculous reasons for denying a rebate.
I am going to email Ghirardelli and also call 1-800-877-9338 ( given by Virginia ) to complain.
I will never buy Ghirardelli products again.

tulippig said:I just called and was told by Virginia a Staple rebate recipt is not an original store recipt. She said a Staple rebate recipt is only good for staple products not Ghirardelli product. I offered to resubmit the original recipt but Ghirardelli would not accept it.
I have been doing rebates many years and have never heard such ridiculous reasons for denying a rebate.
I am going to email Ghirardelli and also call 1-800-877-9338 ( given by Virginia ) to complain.
I will never buy Ghirardelli products again.

That's crazy! The rebate receipt is only to be used for rebates and doesn't have all your personal information on it. (credit card, Staples number)

They are just finding excuses not to pay because of the high number of submissions. I haven't checked the status on mine but if they know what's good for them, they better pay.

I will call them everyday until I get my rebate. Don't waste your time with the BBB. I think this matter could be resolved if we bring it to the attention of Staples since they advertised it and they produced the rebate forms and the rebate receipt.

Wondering why ppl didn't send in the original Staples register receipt ? You had a use for it ?

LightWallet said:uh, some of us bought other things on the same receipt, which required us to keep the original.
Same reason here. Rebate receipt is for rebate purpose. Since you already have this rebate receipt, why bother need the original one?
So next time we need to ask for original receipt for every single items we purchase?

LandOfTheFreebies said:LightWallet said:uh, some of us bought other things on the same receipt, which required us to keep the original.for what purpose ? Another rebate that also requires original receipt ? Warranty

VivYip said:For some other items on the same receipt that might turn out to need to be returned. (they might've been defective) Rebate receipts aren't valid for returns or credit.for technology & furniture items, Staples gives you only 14 days to return.

for this Ghirardelli rebate, it can be postmarked by 7/28/09. Assume you bought your candy on 6/27, you still have time to send in your 3.99 rebate.

sent an email and got this right away in my spam box:

Delivery to the following recipients failed. jzdanowizc@ghirardelli.lindt.com

I got a postcard saying I did not include UPC, but I knew I did. I tried to call that 888 numbers many times today, but only got the machine. They told me to resubmit the missing UPC, but I only have the copy, original has been sent to them. Yes, this is a cheap lesson, will never do rebate like this one, too much hassel and time for 4 bucks.