how do we initiate a class action lawsuit?

bkc15 said:how do we initiate a class action lawsuit?

we all sing "we are the world" at once...

I called in 3 times. And each time I was told to wait for another 10 days. This company or rebate center is bad, although the operator sounds nice. I'm going to contact Staples and then BBB if I still don't get it in 2 weeks.

my4mainecoons said:Email #1 to Staples got me "we're sorry you had a problem" canned email below.
I replied to the canned email, "So who is going to pay this rebate?"
Today I got, "Sorry you're having a problem w/ our website. It looks like you're using Firefox. It would be better if you used IE" and telling me how to delete cookies in FF to make it more compatible w/ Staples.com. What???
Do they even read these things?
Calling Staples 800# next. I know the store will pay the $3.99 but the issue is the other 2 submitted by family members

You are lucky, the manager at my local store would never pay out the rebate. I'm lucky I can use the coupons Staples actually sends me. I usually have to wait through 5 minutes of scrutiny before he allows them. And yes, he usually is near the registers looking over the cashiers shoulders.

my4mainecoons said:Staples has a procedure for the store to pay problematic rebates. I've received completely bogus denials and when I show the proof of legit purchase and compliance w/ terms of rebate they input the information on store computer. Check shows up really quickly.

Problem is this is not a Staples rebate...

I got mine the other day =)

Horrible rebate center, and horrible service.

Guess what, I talked to a CS named Virginia today. All she said was "I can't tell you when & why blah blah".

After I mentioned that 6-8 weeks. She said: it says you SHOULD receive it in 6-8 weeks. It doesn't mean we will be able to send it to you in 6-8 weeks.
I was like: what?

When I asked for a manager. She told me all the managers are in the meeting. This is not the first time I was told so. And this is my 4th phone call.

I asked her to grab a manager from a meeting, since I called 4 times already, and there is a long delay.
She quickly said: no, impossible.

I calmly asked her " Compared to the manager's meeting, does a customer's complaint mean nothing?"
Guess what she said. Without doubt, she replied: "Yes, I think so".

Wow, I was really astonished. I then told her I am going to quote her, and send a complaint to BBB. And this Virginia didn't care. She said: ok, go ahead.

I have contacted Ghirardelli directly because I suspect they hired "brandmovers" to move their product off the shelves of stores. I did a search for the luxe chocolate rebate and found out that Staples wasn't the only store that had this rebate promotion. It's up to them but I will either be getting $3.99 Cash Back or $4 of product from the company.

"I am having difficulty claiming a rebate on Ghirardelli Luxe chocolate that I bought on 5/29/09. Each time I call 888-463-4933 for a status, there is an answering machine and no one returns messages. Or I talk to Virgina and she is unhelpful and rude. It's only $3.99 but I don't like the fact that I was suckered into buying this product because of the rebate. This rebate has nothing to do with Staples and the company you hired is called Brandmovers. I know I am not the only person who has bought this product because of the rebate. The rudeness and the refusal to pay the rebate is unwarranted. Perhaps you can call this rebate company you hired to process and move the product and ask them to start cooperating and paying rebates. I kept a photocopy of all materials submitted and I will not stop until I get my rebate. Thank you."

http://www.ghirardelli.com/about/contact/

"I am having difficulty claiming a rebate on Ghirardelli Luxe chocolate that I bought on 5/29/09. Each time I call 888-463-4933 for a status, there is an answering machine and no one returns messages. Or I talk to Virgina and she is unhelpful and rude. It's only $3.99 but I don't like the fact that I was suckered into buying this product because of the rebate. This rebate has nothing to do with Staples and the company you hired is called Brandmovers. I know I am not the only person who has bought this product because of the rebate. The rudeness and the refusal to pay the rebate is unwarranted. Perhaps you can call this rebate company you hired to process and move the product and ask them to start cooperating and paying rebates. I kept a photocopy of all materials submitted and I will not stop until I get my rebate. Thank you."

http://www.ghirardelli.com/about/contact/
Thanks for the contact info of the manufacture. I sent message about no-rebate problem. (I sent rebate receipt.)

dealsearch said:I got a postcard saying I did not include UPC, but I knew I did. I tried to call that 888 numbers many times today, but only got the machine. They told me to resubmit the missing UPC, but I only have the copy, original has been sent to them. Yes, this is a cheap lesson, will never do rebate like this one, too much hassel and time for 4 bucks.
Same situation for me, too. I don't care if it's $4 or $400, I will get my rebate.

If anyone gets an update or some kind of progress on this issue, please post.