Shawna,

I already have that phone number and no one picks up the phone or some rude lady name Viginia gets on the phone and chews me out and tells me my rebate is invalid. They do not return messages or reply back to email. I have been doing rebates for over 23 years and I know what I am doing.

Will you be escalating the matter to Ghirardelli Management or do I need to do something further?

It is very apparent that "Brandmovers" is denying the rebates so they can keep the money for themselves.

This has been a very bad experience for me.

Thank you,

XXX

--- On Mon, 7/20/09, ConsumerService-GH <ConsumerService-GH@ghirardelli.lindt.com> wrote:

> From: ConsumerService-GH <ConsumerService-GH@ghirardelli.lindt.com>
> Subject: Ghirardelli Rebate
> To: XXX@yahoo.com
> Date: Monday, July 20, 2009, 8:51 AM
> Mr. XXX,
>
> Thank you for contacting Ghirardelli Chocolate. We are
> having difficulty
> with our vendor; please bear with us. Valid rebate
> submissions will be
> honored and processed.
>
> The fulfillment company handling the "Try Me Free"
> promotion for Staples
> Stores is Brandmovers. Their consumer response number
> is 1-888-463-4933
> for refund status.
>
> Kind regards,
>
> Shawna Ortez
> Senior Consumer Affairs Coordinator
> Ghirardelli Chocolate Company
> 1111 - 139th Avenue
> San Leandro, CA 94578

Nothing here as well. Going to email Staples and file BBB against Brandmovers.

Update: I got a $5.00 Staples dollars coupon off any purchase from Staples.

I called 3 weeks ago (07/08/2009) and was told by Virgina that she is NOT allowed to either check any customer's rebate status or tell us anything. And she told me to wait for 3 more weeks and call back if still does not receive anything. So, I called today, and was only able to get to the automatic voice system, "All the consumer rebate checks for Ghirardelli rebates at Staples are now sent out and should arrive in next 5-8 business day", and "Leave message" ONLY if calling for other problems. I wonder whether this company will just vanish after certain time just like the Truse Laser Mouse we bought July 2008 at CircuitCity.

Finally got my rebate today. I didn't take any action other than to read this post again about a week ago. Glad I didn't have to invest any time into fighting for my rebate. Thanks again OP!

Got one of the rebates today - waiting for the other one on the 2nd address. Never called, never got any postcards and also used the rebate receipt.

Just received the rebate. Staples sent me a $10 off coupon.

I sent in for my rebate in 05/09 and got a card stating I did not send the UPC and I did so this must be a scam. This is about the money I was supposed to receive. I will never buy any product expecting a rebate unless the co. is familiar or I check it first. I do feel angry that so many people have been robbed and no one accepts responsibility. Staples should check out any company that puts candy for sale next to their registers with rebate offers. So now I will not shop at Staples if they are not helping either. I called co. too called Brandmovers as per the rejection card I received and left a message with no response.

Well, I got my rebate check but my bank returned it to me. Anybody else have this issue?

I'm still missing my rebate. The number above no longer connects to a live person. Anyone else has any more info?

Per the most recent post to the parallel thread on SD, if one calls Ghirardelli at 800.877.9338 and gives your name and address, they will pay the rebate amount. I called and the operator transferred me to the consumer affairs dept. I then got a VM box and left a message. Let's see what happens.

Still planning on filing some complaints against the lousy and fraudulent BrandMovers company for their despicable handling of this mess.