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Ivanist
- Senior Member - 6K
posted: Jul. 4, 2009 @ 6:15p
Only 2 weeks. Crap...I was going to milk them with movies for another week. Oh well...time to hit the cancel button! |
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kringan
- Shopaholic Member
posted: Jul. 4, 2009 @ 11:58p
same here .. 2 weeks, have to go to the store and exchange 3. Should have done the exchange earlier rather than leaving for the last minute  |
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americano
- Member
posted: Jul. 5, 2009 @ 11:33a
Ditto - canceling service without giving them a chance to retain me as a customer. BTW, their phone hours are ridiculous M-F 8a-8p. |
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lycerejo
- Senior Member - 1K
posted: Jul. 6, 2009 @ 3:39p
Emailed customer service to complain and I now have a month from today for free - now to set a reminder to cancel in the first week of August... Edit: Just remembered that my free month from Netflix settlement needs to be activated just when I need to cancel this  |
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Rambler
- Senior Member - 2K
posted: Jul. 6, 2009 @ 6:43p
I didn't do anything, but noticed my account now shows I won't get charged until August 7. |
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kringan
- Shopaholic Member
posted: Jul. 6, 2009 @ 7:11p
Rambler said:I didn't do anything, but noticed my account now shows I won't get charged until August 7. same here, aug 7. Wonder who is in charge of their software department ? |
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denblagoi
- Frivolous Member
posted: Jul. 7, 2009 @ 8:04a
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lycerejo
- Senior Member - 1K
posted: Jul. 12, 2009 @ 8:23a
Heads up - If you had your next billing date as August, check again to see if it's not been changed to July 17 without any notice... |
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shoppingfrenzy
- Member
posted: Jul. 12, 2009 @ 4:45p
lycerejo said:Heads up - If you had your next billing date as August, check again to see if it's not been changed to July 17 without any notice... The same here. I am getting really tired of them. |
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mcmike522
- Senior Member
posted: Jul. 12, 2009 @ 8:33p
mcmike522 said: I agree with you. Wish I could have got 3 months, but I'm happy about getting 3 weeks off them for free. The service seems good. First 3 rentals showed up in my mailbox approx. 36 hours after I placed them in my queue. Looks like I spoke too soon about BB having good service. They were fast for the first week, then after that they turned real slow. I tried use their website to send a message to customer service using two different computers on multiple occasions, but their web page would always lock up when I tried to submit a message.
I'm quitting before my trial ends this Saturday. I'll try out netFlix in a few months after the weather turns bad. Maybe they have a more efficient operation. |
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clunk
- Senior Member - 1K
posted: Jul. 15, 2009 @ 11:38a
Just got off the phone with their customer service. While they were very courteous, the response was basically "Whoops, we made a mistake. Sucks to be you." I never even got an e-mail about the adjustment; I noticed it when I logged into the "My Account" area on their website. Looks like I'll take my three current movies in for an in-store exchange before cancelling tomorrow ... |
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