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eviltom
- New Member
posted: Jul. 10, 2009 @ 1:01p 
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comprx
- Senior Member - 3K
posted: Jul. 10, 2009 @ 1:04p
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lunchbreak
- New Member
posted: Jul. 14, 2009 @ 12:05p
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welookgoodcom
- Senior Member - 3K
posted: Jul. 14, 2009 @ 2:03p
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canoner2000
- Senior Member - 1K
posted: Jul. 14, 2009 @ 6:45p
got the wrong power cord. What did people do? Also, no Vista disc in the package? I want the 64-bit and the WIn 7 64 upgrade. What gives? |
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comprx
- Senior Member - 3K
posted: Jul. 14, 2009 @ 7:01p
Mine came with a Vista DVD that contains both the 32- and 64-bit versions. Also the XP CD was included. If yours were not included, contact HP and they'll send it to you. You have to request the Win 7 upgrade from the HP web site. As for the cord, sounds like you got the monster 180W power brick. If it's like mine that came with the wrong cord, just use any standard computer power cord. Or you could contact HP and have them send you one. |
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khaledseif
- Happy Member
posted: Jul. 14, 2009 @ 7:02p
canoner2000 said:got the wrong power cord. What did people do? Also, no Vista disc in the package? I want the 64-bit and the WIn 7 64 upgrade. What gives? For the power cord contact the customer service at HP. For the vista DVD, Either contact HP to order the disk, or you can download it from other sharing sites and you have your Key below the notebook. There is someone in SD who uploaded the disk try searching the old thread in SD for 8710W. |
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canoner2000
- Senior Member - 1K
posted: Jul. 14, 2009 @ 7:17p
comprx said:Mine came with a Vista DVD that contains both the 32- and 64-bit versions. Also the XP CD was included. If yours were not included, contact HP and they'll send it to you. You have to request the Win 7 upgrade from the HP web site.
As for the cord, sounds like you got the monster 180W power brick. If it's like mine that came with the wrong cord, just use any standard computer power cord. Or you could contact HP and have them send you one. Yes, that power brick is HUGE. Is it supposed to be the right brick? I just had a online chat with HP, the guy told me to contact TD for warranty service? Which number and options did you call? Thanks. |
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canoner2000
- Senior Member - 1K
posted: Jul. 14, 2009 @ 7:18p
khaledseif said:canoner2000 said:got the wrong power cord. What did people do? Also, no Vista disc in the package? I want the 64-bit and the WIn 7 64 upgrade. What gives?
For the power cord contact the customer service at HP.
For the vista DVD, Either contact HP to order the disk, or you can download it from other sharing sites and you have your Key below the notebook. There is someone in SD who uploaded the disk try searching the old thread in SD for 8710W. I only found one key underneath the notebook. How do I pick 64 or 32 versions? That one key cannot be good for both versions, can it? |
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comprx
- Senior Member - 3K
posted: Jul. 14, 2009 @ 8:07p
canoner2000 said:Yes, that power brick is HUGE. Is it supposed to be the right brick?
I just had a online chat with HP, the guy told me to contact TD for warranty service? Which number and options did you call?It's overkill for that laptop but will work fine. I have not called HP as I have no problems. And yes, the one key will work for either 32 or 64-bit. |
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canoner2000
- Senior Member - 1K
posted: Jul. 14, 2009 @ 8:37p
comprx said:canoner2000 said:Yes, that power brick is HUGE. Is it supposed to be the right brick?
I just had a online chat with HP, the guy told me to contact TD for warranty service? Which number and options did you call?It's overkill for that laptop but will work fine. I have not called HP as I have no problems.
And yes, the one key will work for either 32 or 64-bit. I didn't intend to carry this laptop around much and I certainly don't ever want to carry it with this brick. So I should call HP and ask for the right AC adapter? I searched on HP's website and just couldn't find a link to order disk. I can probably download a Vista disk but maybe the HP disk has a code that must be recognized when I upgrade Vista to Win 7. It would be best to get the disk from HP IMO. |
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comprx
- Senior Member - 3K
posted: Jul. 14, 2009 @ 9:10p
Google "HP windows 7 upgrade" and click on the 2nd hit. As for the power brick, the "right" one is a 120W unit that is not exactly dainty, but it is downright svelt next to the 180W unit. Many folks over at SD have said they got HP to ship them the smaller one. |
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canoner2000
- Senior Member - 1K
posted: Jul. 14, 2009 @ 9:22p
comprx said:Google "HP windows 7 upgrade" and click on the 2nd hit.
thanks. that is the link to order the win 7 kit. How do I order the Vista disc from HP. My 8710w didn't come with one. |
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Toddler
- Ancient Member
posted: Jul. 14, 2009 @ 10:02p
The HP part number for the correct power supply is 384023-00x (the last digit varies depending on the revision). I believe -001 and -002 are 120w and -003 is 135w, but all are compatible. |
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canoner2000
- Senior Member - 1K
posted: Jul. 15, 2009 @ 12:29a
HP now is saying to get the right AC adapter, one has to contact TD to put in an order for the right parts. |
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martin628
- Senior Member
posted: Jul. 15, 2009 @ 1:49a
Dead -- not listed on site anymore... |
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comprx
- Senior Member - 3K
posted: Jul. 15, 2009 @ 9:30a
canoner2000 said:HP now is saying to get the right AC adapter, one has to contact TD to put in an order for the right parts.Wow, that's weird for HP's business division, but may be why these were so cheap. I'm perfectly happy with the 180W adapter and can supply my own power cord. I suspect TD will be willing to send a basic computer power cord, but not a different power brick as the 180W unit works fine. Edit: Actually, after using it I like the 180W more. Runs much cooler than the 120W unit I had with another system and will allow system upgrades if wanted in the future. |
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comprx
- Senior Member - 3K
posted: Jul. 15, 2009 @ 3:16p
In earlier posts I indicated that mine came with Vista install disks, but I was wrong. That DVD w/ 3.5GB of stuff is just HP software and drivers for Vista 32/64. However, after a short chat with HP support they are sending 2 sets of Vista install disks. Link to launch a chat session from US: http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx... Edit: They sent me only one set instead of the two I requested. Future chat sessions were worthless, but did get the right number to call: 800-952-7689, option 1. Spoke with a very pleasant lady who ordered up a second set free of charge, plus two sets for the 6910p units I also ordered that did not come with Vista disks. Pretty painless procedure. |
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canoner2000
- Senior Member - 1K
posted: Jul. 15, 2009 @ 3:18p
comprx said:canoner2000 said:HP now is saying to get the right AC adapter, one has to contact TD to put in an order for the right parts.Wow, that's weird fro HP's business division, but may be why these were so cheap. I'm perfectly happy with the 180W adapter and can supply my own power cord. I suspect TD will be willing to send a basic computer power cord, but not a different power brick as the 180W unit works fine. I just placed the order with TD. The agent wasn't sure what will be sent. Yes the 180w brick works fine but on the rare occasions I need to take the laptop with me it is not gonna work. |
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comprx
- Senior Member - 3K
posted: Jul. 15, 2009 @ 6:40p
TigerDirect was expecting people to call for replacement parts? This was for a new power adapter? Any charge? |
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