Today could supposedly be the shipment day for those of us who ordered on July 29th. No, I haven't received any correspondence from the seller since the day of the sale.
Has ANYONE actually received their Mini 9 from this seller? Or even heard anything about their shipment?
hream said: Today could supposedly be the shipment day for those of us who ordered on July 29th. No, I haven't received any correspondence from the seller since the day of the sale.I've been reading some of the feedback Dell has been getting. They appear to have a habit of shipping items without notifying you first. So your Mini may just appear on your doorstep without you getting a shipping confirmation (as promised).Has ANYONE actually received their Mini 9 from this seller?Nope.Or even heard anything about their shipment?Not a word...
downscalebabe
Member
posted: Aug. 20, 2009 @ 3:23a
I received a prerecorded phone message last night after 8:00 pm.It said that the shipping date had been changed to Sept 1 and that if I wished to cancel the order I would receive a full refund. Amazon plays that game very well.I am still hoping for the Sept.1 shipping.
ASUS Eee PC 900 Notebook - EEEPC900-W017 ASUS Eee PC 900-W017 8.9" Netbook Intel Mobile Processor,1GB, 20GB SSD, 802.11b/g, Webcam, Linux Preloaded OS (Pearl White)
Please note that the preloaded Linux operating system does not work with Microsoft Word. The Eee PC 900 offers you more options for your mobile computing needs. Incorporating a shockproof design and weighing less than 1kg, you will find it "easy to learn, work and play" - making it your best outdoor companion anywhere, anytime. What's more, it features a 8.9 inch widescreen, a 1.3M pixels webcam.
Features 8.9” screen size for more-than-ample viewing space, making it more comfortable on eyes when in use 1024×600 resolution allows you to view a single A4 page without the need to scroll left or right for easier reading and editing of documents Built-in Solid State Disk (SSD) technology ensures that the internal drive stays quiet, draws less power, boots up faster and resists physical shock Robust data protection and superior shock resistance, ideal companion for reporters, wildlife photographers and other outdoor enthusiasts Incredibly intuitive point-and-click user interface that even first-time PC users will find extremely easy to use Fast boot up, get onto the Internet in mere seconds from the time you press the power button 50 Preinstalled programs for Learning, Working and Playing
In the Box:
Asus EEEPC900-W017 White 1GB/20GB SSD/Cam/Linux/8.9” Netbook Li-ion Battery Pack AC Adapter & Power cord Soft Cloth Carry Case Software User’s Manual Hardware User’s Manual Quick Start Guide Linux Support CD Linux Recovery DVD
Tech Specs Operating System: Asus customized GNU Linux Display: 8.9” Display, 1024×600 resolution Intel CPU & Chipset: Intel® Celeron M Processor WLAN: Built-in Atheros AR5007EG 802.11b/g Wireless PCI Express Memory: DDR II 1GB Display Card: Intel UMA Integrated Video Audio: Intel 8280 Integrated High-definition Audio Stereo Speakers Built-in Mic Storage Cards: SD/ MMC (SDHC) L2 Integrated 100 MB Ethernet adapter 1.3 megapixel webcam Keyboard with touchpad Battery: +7.2V; 5800mAh Li-ion Battery Pack, 4 hrs of operation under normal use Power: Output: 12V, 3A; Input: 100-240V AC, 50/60Hz universal Dimensions: 8.86”(H) x 6.90(W) X 1.54” (D) Weight: 2.4 lbs weight with battery
Input / Output:
3xUSB VGA-out (D-Sub, 15pin) Earphone jack Microphone RJ45 10/100 Mbps
Aside from the Celeron processor I'd say it compares very favorably to the Dell in this thread, especially considering the Asus has a better webcam and 5 times as much storage space (Asus 20GB SSD vs Dell 4GB SSD). If you didn't dive after the Dell (or can manage to get a refund from them) you may want to consider this Asus.
I pretty much gave Dell the ultimatum this morning. I messaged them on 8/19 to find out the status of my order. Still no reply. If I don't hear from them Monday, I'm disputing with PayPal and buying an Asus or Acer. It was my first Dell laptop purchase, and it may be my last. I don't care about hackintoshing. I just want a reputable company that actually will send you a product you've ordered.
By the way, we're not alone. Check out this discussion:
dell_clearance_store said: Thank you for your question and purchase from our store. I show that your order is in production with an expected shipment date of 8/26.Luckily, they sped up shipping. That makes me feel slightly better. Will I see it by Friday? Probably not...
Here's are some experiences from the forum members over at mydellmini.com:
MikePA said: Ordered on July 31st. Received second 'Your order has been delayed' email today with the delivery date moved out another 2 weeks, for a total 4 weeks from the original date. I am letting the order auto cancel and wont be ordering any more PCs or laptops from Dell.sifr said: Dell is now claiming that they're out of the N270 processor. (8/12)
So, they claim to be out of CPUs (which are in at least two other models, so I call BS on that), and now they claim to be out of screens and HDs (used in at least one other model)? (8/14)
Sigh. They just changed by expected delivery date to 8/28. I'm really annoyed right now. (8/18)
Oddly, my expected delivery date was modified again this afternoon, to 8/26. Called to find out what the deal was, and nobody knew why my order's been delayed. Way to go, Dell! (8/18)
Dell delayed my mini again, until 9/4. I ordered it on 8/3. (8/25)mike_c70 said: I promptly cancelled the order. At least someone else will get their sooner by getting mine! LOL!
I've had it with Dell and their antics. Is it our problem that demand for the product is high? It's not our fault that you can't fulfill your promise to deliver a product. I've never dealt with a worse company in my life.
I actually got an email from a supervisor a day after I cancelled, apologizing and stating that they "muddled up" my order. He said that if I were still interested, he would personally follow my order (how is it any different?), give me free overnight shipping and an extra 5% off my order. Sorry, but the only way you get me into a Dell is if it's free. Dell's customer service and their handling of my order left such a bad taste in my mouth, I've completely lost interest in doing a hackintosh.
I'm looking at the HP mini. It's a shame as the Dell has the best looking machine out of all the ones in my price range but there's no way I will deal with a company like them. And I've decided to buy from a B&M store. In the end, I'll be paying a lot more for the same machine but at least I can yell at someone in person... Here's some feedback over at ebay.com:
tovorock said: Item never came. Broken promises on delivery. Dont sell items you dont have!! Dell NEW WHITE INSPIRON MINI 9" UBUNTU LAPTOP COMPUTER (#320403130221) ORDERED 7/23miszivory said: i paid a month ago never recieved item and its 207 dollars just out there Dell NEW WHITE INSPIRON MINI 9" UBUNTU LAPTOP COMPUTER (#320403130221) ORDERED 7/23410618896c said: my item never came Dell NEW BLACK INSPIRON MINI 10" LAPTOP COMPUTER w/ XP (#320403119580) ORDERED 8/1Plus, I've only seen a handful of feedback from eBay members actually getting their Mini 9's...
sdebruin
New Member
posted: Aug. 26, 2009 @ 11:14a
I bought mine through Dell on 7/29. My ship date has been pushed back 3 times. Last week, after 6 hours of trying to find someone to help me, I have been getting email updates from someone in iondia on the status. The latest one from today said I should have it on 9/2. Everyone in Dell support is in India and it is hard to understand things sometimes. Very frustrating.
How exactly are you folks getting an up-to-date status on your shipment? Just calling the main Dell number and giving them the eBay auction number? I don't have any other info to give them ...
hream said: How exactly are you folks getting an up-to-date status on your shipment? Just calling the main Dell number and giving them the eBay auction number? I don't have any other info to give them ...Message them through eBay and ask for an update. If they don't respond to you within a couple of days, send them another message telling them you'll cancel your order if you don't hear back. That's what I did. I'd much rather be able to check the status through the Dell website though...
luckybob04 said: Message them through eBay and ask for an update. If they don't respond to you within a couple of days, send them another message telling them you'll cancel your order if you don't hear back. That's what I did. I'd much rather be able to check the status through the Dell website though... Thanks, threatening to cancel got me a response ... except they just apologized and told me to use my order number to check the status on DellCustomerCare.com. I would GLADLY do so but I was never given a Dell order number! This whole situation sucks so unbelievably hard. Luckybob04, have you been able to actually track your order online?
I apologize for the delay in the response. The Mini Laptop you ordered is in production. Due to high demand we have experienced a small delay in fulfilling orders. We are working very hard to process the order and have it shipped to you. You may check the order status by visiting Dellcustomercare.com and use the order number provided to you in the email confirmation. Again I really apologize for the delay this was unexpected and we are working to rush your order. Rich From Dell
hream said: Luckybob04, have you been able to actually track your order online?Nah. I tried to through Dell.com, but it's almost impossible without an order number.
I could probably get passed the fact that they sold laptops they didn't have (I know, less inventory = less overhead $) if they've been having issues with their suppliers. But at least keep your customers in the loop...
Apparently, threatening to dispute the auction is the only way to get a response. I sent a reply shortly after posting their response above and I've already heard back.
Thank you for your question. Your Dell order number is XXXXXXXXX. I show that your current expected shipment date is 9/4, and I have increased your shipping to next business day delivery to account for the delay in your order. Please let me know if I may be of any further assistance. Thank you.
Despite what he says about my shipment date being 9/4, dellcustomercare.com shows an expected delivery date of 9/11. Hmmmm ... next business day shipping but a full five business days before I receive it. Interesting.
I got the next business day shipping deal too...buuuuuuuuuut I think it's too late. I'm probably gonna cancel my order. I wonder how much Asus netbooks are running these days...
The unthinkable ... the unbelievable ... it has happened. I'm ecstatic that it finally shipped, but will I ever order another D3ll computer after all of this mess? Highly doubtful.
--------------------------------------------------------------------- Order Shipped --------------------------------------------------------------------- Your order (or part of your order) was shipped on 09/01/2009. This e-mail contains the Estimated Delivery Date for your order(s), along with tracking and delivery information.
--------------------------------------------------------------------- Estimated Delivery Date & Tracking Information --------------------------------------------------------------------- Order Number: XXXXXXXXX Product Description: Inspiron 910 Intel Atom processor N270, 1.6GHz, 533Mhz512K L2 Cache Estimated Delivery Date: 09/02/2009
Hey, congratulations! I ended up buying a Mini 10 from the Dell Outlet, it cost less than the Mini 9...and it shipped the same day. Too bad they can't do that with their new products...
Ultimately, I think my eyes will thank me for the bigger screen.
Thanks. Enjoy yours as well. In hindsight, it does seem like we both should have taken your approach to begin with. You live, you learn.
I'm typing on my Mini 9 right now and it's pretty nice, except the single/double quote key is in the wrong spot on the keyboard. I'll adjust. The best part? Since it has a SSD (albeit only 4GB), it's COMPLETELY 100% SILENT. Ahhhh. Glorious quiet.
Hope everyone else who followed and ordered through this circus has theirs in hand by now.
Hey thanks, I'm sure I will enjoy it too. In fact, double the pleasure, double the fun I guess! I got this email three days after canceling the Mini 9 and ordering the Mini 10:
dell_clearance_store said: Dear Customer,
Dell has shipped the following item to you. You can expect this item in up to 6 business days depending on your location.
Item title: Dell NEW WHITE INSPIRON MINI 9" UBUNTU LAPTOP COMPUTER So, maybe my approach wasn't entirely the best...as I now have to straighten this out. And here I thought I was done with Dell customer service. They gave me my money back and the claim through eBay was closed...and yet they still sent it away. Odd.
Wow! That will be interesting if you actually get it. I personally didn't get that "shipped" email until after the day after I actually received the shipment. So maybe the email was accidentally triggered when you canceled ... or maybe you're the lucky guy who gets two for the price of one!
Oh, I'd pay them for it. But I'd definitely subtract the Cash Back money that went bye-bye once the order was canceled. I mean, there's nothing I could find on "uncanceling" an eBay order...
That would be correct. They probably said it shipped just to keep their records straight. Still happy (for the most part) with my Mini 10. Still adjusting to the trackpad, but I'll mess around with it.
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