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Cash Back Solutions! Read (and post) here to solve problems with links, reporting, credits and more!

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Thanks, tlaxson!

Also, general rule of thumb here is to ask PayPal about PayPal fees... we don't deduct any.


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I have a question about $18 NetFlix Cash Back:

1. Do we get the trial period of 2 weeks also?
Yes, the two week free trial is one of NetFlix's FatWallet Cash Back offers, so you do get it.

2. Can we cancel our account after one month of paid subscription and still get $18 Cash Back? or we have to continue with them to be elegible for FatWallet Cash Back?
So long as your payment is not cancelled (in other words, they keep your first month's payment) you may cancel later without sacrificing your Cash Back.

Message edited by: FatWallet moderator on 2005-07-18 09:48:53 CDT
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I just watched the animated tutorial. That example shows the pop-up with a coupon code and a tracking number. If there is no coupon code, you just enter the tracking number at the stores spot for entering codes, right?

Nope.
If there's no coupon code, you don't need to enter anything at checkout to earn Cash Back. In some cases (as in the animated tour) you can both apply a FatWallet coupon code and earn Cash Back. Other times, you earn Cash Back without use of a coupon code. The tracking number is just a reference for you and us to connect that link to the shopping actions that follow.


With more questions like these, please see our Cash Back FAQ or feel free to Contact Us any time.

Message edited by: FatWallet moderator on 2005-09-28 08:24:12 CDT
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I just made a purchase today but nothing is showing up in my click history... what can I do to get my Cash Back? =o(

the purchase was from Dell for the SD500 deal .... Link

Hi

The link is recorded in your click history. Be sure after clicking My Account that you choose My Cash Back Click History and not Balance & History. The "click" will show right away, but the actual transaction and Cash Back can take up to a few weeks for the merchant to report.

It is important to note also that to earn Cash Back, the link to merchant must source from our Stores or Offers page rather than a forum discussion.

Going forward, you'll get fastest replies by submitting a Support Request. Thanks!

Message edited by: FatWallet moderator on 2005-10-07 11:59:19 CDT
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A quick tip on the Hosts file: I've found that sometimes it appears to be empty when you first open it in notepad, but you may need to scroll down before you actually see the text.


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I have just found the solution to my recent problems with getting only a blank page when trying to click through FatCash.

I have no HOSTS file in use.
I have made all the changes to Spybot and AdAware as mentioned in the OP.
I did try disabling NAV, AdAware, Spybot and Spywareblaster with out any success. Then I found this while playing with Spybot's resident Program options.

There must have been an update to the resident portion of Spybot recently.(the Resident portion of Spybot is turned on/off in the Advanced Mode only, under Tools/Resident) If you change the SDHelper residentIE option (found by right clicking on the Spybot-SD Resident icon in the system tray) to "Block all bad pages silently" it will only display a blank page along with the Fatwallet tracking pop up. If the option is changed to "Display dialog when blocking" it will work as normal again.

What is strange is just exiting Spybot's resident program by right clicking the systray icon and choosing "Exit Spybot-S&D Resident" did not help fix the problem. Turning off the Resident SDHelper by unchecking the box under Tools/Resident in the Spybot program allowed the referral page from Staples to load but with a session expired error. Only changing the "Block all bad pages silently" option got things back to normal.


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I just made my first purchase. It wasn't until after I was done that I realized that using a computer at the school computer lab might be a problem. There are pop-up blockers - so I never saw the You're On Track window. I really wanted the product anyway, it was 70% off and I figured that the extra Cash Back would be nice. If nothing shows up in my account by three weeks after shipping, I will see if I can get any credit with the confirmation order I received from the merchant.

The pop-up is not necessary to earn Cash Back; it's only an assurance and convenience that allows you to leave a note about that transaction. As long as you were logged in and followed procedures, you'll get the Cash Back. If you don't see it three weeks from shipping, simply complete a Support Request as a first step and we'll get right on it.

Cash Back FAQ


Thanks for replying! I got the credit to my Cash Back account today from the merchant!

Message edited by: matt1 on 2005-12-06 16:44:50 CST
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I was wondering about some payment options which might affect CashBack.

1) Would a purchase made by paying with someoneelse's credit card(authorized use only) count towards Cash Back?
Doesn't matter. What's important is you're logged in as you and complete the transaction online. Cash Back is based on your FatWallet username/account and doesn't depend on name, card, address, etc. Other details in Cash Back FAQ

2) If I redeem a gift card online after going through the FW link. Can I still earn CashBack? If yes, Would the Cash Back be on the total amount or the total obtained after subtracting the giftcard?
This one's a little trickier. Gift cards are handled differently by each merchant. (They each set their own rules.) Some pay on purchase but not redemption, some on redemption but not purchase... and still others don't pay on purchase or redemption. Let us know on a Support Request if you want us to check it out ahead of time.

Message edited by: FatWallet moderator on 2005-12-05 14:10:28 CST
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Well, I certainly don't know what's going on with my FatCash. I've actually been having this problem for the past 2-3 years that I've been using FatCash. Of all the merchants that i use (or remember to use), the only problem I have had is with Priceline. I always receive FatCash for all my other purchases, notably OMax and OD. However, whenever I use Priceline, it's always been an issue. Sometimes I receive it, sometimes I don't. I remember the first couple of times it happened, I used the FatCash support and they manually entered the amount in for me, then investigated and Priceline declined paying any commission. (Thus I never received CashBack for those purchases). The Fatwallet CSR stated, it was probably something to do with my cookies blah blah. I didn't bother with trying to fix my computer, and I did some more Priceline purchases and lo and behold my FatCash comes up no problem. Then recently once again I do more purchases with Priceline and now, I require FatCash support as it doesn't show up on my account. Luckily these last couple of times, when the CSR investigated, Priceline has been agreeing that it's commissionable. I'm hoping that the FatCash comes up for yesterday's Priceline win, as I require it to bump me up to the $5 level for the extra Holiday FatCash.

Anyways, I went thru the FAQ and this thread and nothing was ever mentioned on intermittent FatCash problems with any particular merchant. I looked into my HOSTS file using the EDIT command in DOS and it didn't show anything unusual. I use XP Pro with AVG antivirus and Ad-aware. But I don't think those programs are affecting it as I would then have FatCash problems with ALL merchants, not just Priceline.

Anyways, any ideas????? Thanks!

My sincere apologies for Cash Back difficulties you've experienced with Priceline. It's very frustrating when there are inconsistencies. We will pursue resolution with them, and do all we can to bring them up to the performance of most Cash Back merchants (97% of transactions reporting without a hitch).

It is possible for only some merchants to be snagged by computer security programs as merchants each use one of four separate reporting networks. (You've read all about that earlier in this thread.) In your case, I don't have particular reason to suspect your PC. Please do let us know on Support Requests when there are problems as that will help us track down and solve any problems.

Message edited by: FatWallet moderator on 2005-12-06 13:58:30 CST
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why is it when I go through the stores page to Shop.com I get a different Shop.com than when I just go to Shop.com directly? Not all the same products and merchants are available when I go through the Stores page. (for example, Buy.com is not available as a merchant through Shop.com if I go through the Cash Back page--but it is if I were to just type in "Shop.com" in my browser".

Good question!
Simple answer is this: We use whatever link is provided by our merchant partner, in this case
Shop.com.
Want to know more? I'm guessing they have excluded certain stores on their page linked from FatWallet to simplify the affiliate crediting issues. The three-way just isn't good in affiliate marketing, so it's kept simple. If you want to get to
Buy.com, you'll need to go direct from FatWallet or direct from Shop.com (not FatWallet to Shop.com to Buy.com). Make sense?

Message edited by: FatWallet moderator on 2005-12-10 11:15:36 CST
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Everytime I click on the Request A Deal from Overstock links I get this
http://click.linksynergy.c0m/fs-bin/click?u1=203611-107601-0-4848-35zv2t&id=*7WaaTN6umc&offerid=52439.10021151&type=3&subid=0
I have tried getting rid of this but am unable to. Anyone know about this? Thanks


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debray said:Everytime I click on the Request A Deal from Overstock links I get this
http://click.linksynergy.c0m/fs-bin/click?u1=203611-107601-0-4848-35zv2t&id=*7WaaTN6umc&offerid=52439.10021151&type=3&subid=0
I have tried getting rid of this but am unable to. Anyone know about this? Thanks


We are working on it now. It should be fixed soon. Thanks for letting us know.


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DVDPlanet - the 30% Off Top 25 Releases link on the DVDPlanet Stores page throws a Page Cannot Be Displayed error. I cut and pasted the resulting URL, below, but had to substitute a# for the F because the word filter didn;t like the url.

http://service.b#ast.com/bfast/click?bfinfo=80250-41221-0-4664-36s5rv&bfmid=26864318&siteid=31254783&bfpage=top25

hmmm, maybe their site is down...none of the links work.

Message edited by: technomamma on 2005-12-14 06:57:31 CST
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Sometimes there are so many links to go through to buy something, that what I do is I put the item in my shopping cart, then come back to FW, & go through FatCash link & check out. Do I still get the FC this way? I was wondering cause I bought something about 3 months ago & it doesn't show up in my FC acct yet....


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handyguy said:Sometimes there are so many links to go through to buy something, that what I do is I put the item in my shopping cart, then come back to FW, & go through FatCash link & check out. Do I still get the FC this way? I was wondering cause I bought something about 3 months ago & it doesn't show up in my FC acct yet....
Doing it that way puts your Cash Back at risk. Some merchants (e.g. Staples) require items to be added after the Cash Back link from FatWallet. It's safest to copy the item #, then link from FatWallet Stores page, then find and add item to your cart.

Still, any time you don't see Cash Back you're expecting, please let us know on a Support Request so we can work on getting it for you.

Cash Back FAQ


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I've been going through FatCash a lot for my hilton.com bookings.\\

Everytime I go through, FW's travel agent code of 20180 (i think that is you) is added to my confirmation.

But I wait 4 weeks after the stay, and nothing shows up. Is this something that I'm doing wrong? The same thing always happens for me with Priceline.com, so I have to fill out a support ticket.

But everywhere else I shop (Staples, Dell, etc) comes through fine.

Any ideas?

Hmmm... Good questions.
I'm not so sure where that code is being attached; not something I recognize. However, I can say that some travel merchants (e.g. Priceline) have a lower incidence of accurate reporting than our overall average. That is, while we expect one or two or even three percent of transactions to require manual entries, Priceline has been automatically reporting at only about 90%. Whether it's something about their data processing or ours, seems it's not quite as reliable/compatible. There's also the chance something in their shopping process veers our customers away from completing a Cash Back transaction somehow. We don't have enough data for Hilton.com to analyze right now but will look into it further. I hope you'll remain patient with us and the travel merchants, and let us manually credit you when necessary.

Thanks!


note: my edit was of FW's travel agent code, which is 20180, not 02180 as i first reported. thanks for the reply.

Message edited by: bassmanben on 2006-01-11 15:01:19 CST
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Hi guys,

I bought an XPS M140 approximately a month ago from Dell home. I never received my FatCash, and am about to fill in a request of investigation form. I am, however, having a few problems with it.

1. laptop came with a free DJ Ditty, but on my Dell history order was split into two orders, with the Ditty being allocated $8. how do I deal with the two different order numbers when filling in the support request form? And do I use the total as the total price or the total minus the $8?

2. I'm trying to figure out the actual dollar amounts for each box I need to fill in on the request form, since I no longer have the email confirmation (and no other way to access the exact dollar breakdown of the transaction). I'm assuming the $24 shipping/handling gets taxed (?), but more importantly, does the tax get applied before or after the 2% DPA CashBack .

3. Though I will try to generate the amounts as accurately as possible, will there be a problem if they arent correct down to the cent?

thanks in advance for any help guys/gals/staff.

Dangit!
Getting orders changed, split, etc is a pain, isn't it? I'm sure you've submitted your support request by now, but for your sake and others here's my advice. Simply fill in the support request form the best you can and explain special circumstances in the narrative. It's our job to get you your cash, so we'll communicate quickly and thoroughly to get answers and present a case to Dell. Accurate information from you helps us resolve the issue, but we will work with what you have. Going forward, it is best to keep your Order Acknowledgment and Order Confirmation to help with any problems. Tax and shipping are not included in any Cash Back calculations. Good luck. We're here for you!

Message edited by: FatWallet moderator on 2006-01-12 16:38:40 CST
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Hi,

I posted about problems with Hilton before-now Hilton shows up with no Cash Back. Is there any reason for this? Did they end their affiliation? Is the money not coming through to you? I sent the question to support request last night and they told me that Hilton was having a "Cash Back sale"-which seems unlikely to me since I had asked a month or so ago and they were just started up at that time.

I hate going through Ebates since their customer support sucks if Cash Back doesnt show up.

Also, I had clicked through to hilton and made some 10-20 reservations through FC during the period that it was 2%. Will we still get FC for those transactions?

Looking into it. More to follow...
Rest assured, though; even if they no longer offer Cash Back, if you earned it you'll get it.
UPDATE 1/19/05: Ugh. Haven't forgotten about you, but have not heard how we're resolving this with Hilton. Please be sure to work with our support staff to be sure we have all information to work with. Thanks for your patience!

Message edited by: FatWallet moderator on 2006-01-19 15:31:33 CST
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Hi, I just spent almost $200 dollars at Crutchfield, but I forgot to purchase my order through the Stores link, does this mean I won't be eligible for the $7 Cash Back?

Probably. Still, I see some Cash Back clicks to Crutchfield in your history. Based on that, there's a slim chance we can find a commission report from Crutchfield to support a Cash Back claim. Give it a few weeks then submit a Support Request... and next time, use the darn Stores link, will ya?!

Thanks, the clicks were from after I placed my order and I realized that there was a $7 Cash Back offer....

Message edited by: dizzleavid on 2006-01-24 20:19:26 CST
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In our family different people tend to have accounts set up with different online merchants. I am wondering if CashBack requires a match of customer's name and credit card holder's name at a particular merchant with my name registered at fatwallet? Obviously we will be using same shipping/billing address.

Cash Back is earned by FatWallet user accounts, independent from name, address, credit card number, shipping address, etc.

Message edited by: FatWallet moderator on 2006-01-25 17:07:53 CST
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