bassmanben said:
UPDATE 1/19/05: Ugh. Haven't forgotten about you, but have not heard how we're resolving this with Hilton. Please be sure to work with our support staff to be sure we have all information to work with. Thanks for your patience!any word? thanks.

We're working to coordinate formatting data in order to make tracking and reporting complete and accurate. If you are - or anyone else out there is - missing any transactions, please fill out a Support Ticket, and we'll credit your account and open an investigation with the merchant.

samwelli said:I am having a problem using the stores links. I can click on a merchant. my popup window will appear with the information in the URL, but the link is not completed. I am running Windows XP with Norton Antivirus 2006. I have disabled NAV, restarted my machine, tried from internet explorer, netscape and firefox all to no avail. any suggestions?


I am having the same problem. Only two (2) store links have taken me to the merchants website. Sometimes I see the pop-up, sometimes I don't, but I never get redirected to the website of choice. I've tried on various different stores. I have Windows XP, using Norton Internet Security 2005.

gamevader said:Have you cleared your cookies and deleted your temporary internet files? If that doesn't work, either reply here or send in a Support Ticket to let us know which stores your having trouble reaching... we'll look into it.

Thanks

Thanks,

I figured out the problem in Norton Internet Security 2005, the Fat Wallet website is considered an "ad", therefore, blocking any content from it. I am now able to get to the various websites from Fat Wallet.

Thanks again!!!

On your Buy.com store page, it says Use of coupon codes may void rebate..

Is this only for Buy.com or only the ones where it is specifically stated ?

Thanks !



As soon as we know a restriction like that, we add it to the Stores page (red asterisk) and merchant offers page (below the Cash Back offer). There are other stores with the same restriction. A general rule, though, is that promotions outside our merchant offers page may interfere. For example, if a merchant email contains a coupon code and the purchase follows a FatWallet Cash Back link, it is possible the email will get credit for the sale rather than FatWallet. That means we don't get a commission to share with you in the form of Cash Back. Bottom line is when we get paid, so do you. We try to make that happen as frequently as possible.

well. ever since i reported that i was paid too much for 2 stapls Casch Back purchases, my balance has negatively grown with each amount that is positively added to my acct. what is going on? thanks.

i have a quick question if any one can help. i gave a wrong address while requesting cash back so is there any way to change my address? pls pm me with details. thank u .

Hi,

The OP seems to be gerneral solutions that apply to all merchants. But I have a problem with only one merchant consistantly not reporting FatCash.

I have formed a habit of going through the FatCash page and then click on the stores of interest when I want to buy something. And I usually make sure there is a FatCash pop up window before I add things to cart, and when finished checking out I leave a note in that window with details of the order. I've done quite a lot of "when in doubt, start over"

So far the reporting from most (all but one) merchants have been automatic, including Dell, Staples, Sears, LNT, Gevalia, CompUSA, Target, Buy.com when there is no coupon, and others. I don't check my Cash Back history very often but when I did yesterday, I found that Circuit City missed it every single time for the past 6 months! (The history only goes back that far for me to check.)

I am pretty sure I don't have the host problem or the blocker problem and have set the browser's security to allow Fatwallet. I do not have other automatic re-directing programs running.

I wonder if this particular merchant has stricter requirements than other merchants. Am I the only one having this problem?

Thank you very much! I'd prefer the same

Yes those problem ones for me were in-store pick-ups as well.