There have been questions raised regarding what guidelines Mods use when dealing with situations in the forums. In another discussion I said we were going to post our “Modding Principles” for people to see. The following is a nearly completed list. They apply to all of our forums as a whole. A couple of things I should note is that these are “principles” rather than “rules” or “policy.” Rules and policies fall into the black/white category of decision-making. Sometimes they are appropriate. But oftentimes our forums operate in the gray areas of life. That means judgment calls. When it’s time for such a call, we have to ask ourselves how “we” handle things as a team. That’s what the principles are for. They are our guide, yet they allow room for individual evaluation and action. We ask that those interested read what we offer and respond. This document is listed as the “Preliminary Version” because we would like to hear your thoughts, questions, and concerns regarding them. Also, there are a couple that still need to be added. Eventually, we will have a “finished” version that will appear as a sticky for reference. So, the following is a nearly completed list. They apply to all of our forums as a whole. Please reply and share your reflections if so inclined. Such feedback will help us to fill in the gaps and bring clarification to the “moddy” waters.
Hands Off However, moderators are here for a reason. Sometimes, conversations can go awry. At that point, it is our task to prevent the conversation from degenerating into a free-for-all and bring it back into focus. Here’s our basic pattern for engaging such circumstances: 1. Alert: While moderators are always patrolling the forums, many times they will be notified to individual issues by concerned users. After reading the user's remarks, the moderators will decide whether to intervene. If action is deemed necessary, the following steps might be taken: We usually use this pattern, but sometimes things escalate fast enough that we need to adjust the process. Certain triggers can initiate such an intervention. Flaming: It is one thing to voice one’s opinion, but it doesn’t have to happen with aggressive language toward another user. We recognize that sometimes our users can get a bit snarky; that’s fine. But there is a line. When people cross it, our job is to nudge them back in bounds. Offensive Content: Oftentimes we forget that when we post in forums amidst a bunch of screennames that we are really entering into people’s lives through language. Those people are real people, with real flesh and blood, and real feelings. Yes, sometimes it is good for people to grow some thicker skin. But oftentimes comments are made that are offensive regardless of how resilient one is emotionally. Those comments are unacceptable. Such things as racial and religious slurs (among others) will not be tolerated. We are trying to build a community out of a diverse population. Please keep in mind the sensibilities of others when posting. Off Topic: We want our threads to be useable. When people drop in an abundance of off topic comments, it clutters the threads and makes them hard to follow. In such cases, we will often just delete the diverging post. Off Topic Forum Spam Our community exists for the benefit of the community. Whenever a citizen posts spam, then the focus of the community’s benefit is transferred to the individual. This compromises our sense of communal integrity. We like our integrity. We like our community. Thus, we take our communal integrity very seriously. That being said, we try not to delete a post as spam unless we have good reason to. Some reasons are as follows: • Direct connection with business There are times when users alert us to posts that in our guts seems like spam, but we just don’t see enough evidence to merit removing the post. In such cases we will drop in a warning underneath the OP that identifies the post as suspicious and urging caution.
Voting is multipurpose and subjective. People may vote on a post because they do or do not like the content, the wording, the idea, or any other reason. There are a great many reasons behind responsible voting. As long as users continue to vote responsibly, we try not to interfere. When we identify an irresponsible abuse of the system, however, we will attend the matter appropriately. Voting abuse comes in two forms: vote stalking a user and burying deals to hide them. If the moderation team determines an extreme problem with a user's voting, then we will do our best to communicate it by PM. If it happens repeatedly, then voting abilities will be removed. Voting a “live” deal “dead” is a form of burying a deal. If the OP information on a deal matches the listed price on the link, it is considered to be “live.” In the case of price mistakes, we never know for sure that a merchant will not honor the listed price; therefore we consider the deal to be live until the site information changes.
At one point, we also allowed political Hot Deals. However, after polling the community, we discovered that this was contrary to community wishes. Therefore, we no longer allow political deals to appear in our Hot Deals forum.
If someone rips a deal from another deal site, we encourage giving credit. Oftentimes, this will look like “ripped from SD” or “thanks to SuperMojo at SlickDeals.” We have no problem with identifying sites by name. Issues arise when people use our forums to redirect people to deals at other sites. For example: “Hey, there’s a great deal everyone should see over at SlickDeals: LINK! (insert active link).” That tells our community nothing. Such a post would be removed. Here’s an example of something that would be allowed to stay: “ElectronicsHeaven has the SuperTeck X-30K HD Holo-TV for 30% off, which brings the price to $400,000 (ships free). There is a coupon posted at SlickDeals HERE (insert active link). Also, they are discussing it here: http://www…. .com. (insert URL, but not direct link). LINK (insert active link) to product.” Note that all of the information for the deal is presented. Because the link is to a coupon, it is fine. Using a URL to refer to a discussion in their forums is fine, as long as it isn’t a direct link and all the deal information is posted on our site.
One solutions is to get rid of all the people who do this. But then, where would we be? Since it happens to everyone from time to time, we would have no people. No people = No fun. Yes, people can be a pain in the forums, but they are also the source of fun. Therefore, we try not to eject people from our forums permanently. Instead, we believe it is better to help those who continually cross the line to learn how to live within the bounds of the community. One way we deal with this is through a little bit of coaching. We might put a note in the thread reminding everyone of our expectations. Or, we might contact a user via our PM system and inform them of our concerns. Through conversation, we can make suggestions on how the user might improve her or his behavior. In more drastic situations we will give “timeouts.” These timeouts can last anywhere from three days to whatever we feel is appropriate. The idea is to give the user time to step away from the computer and cool down for a while. A few days for clearing one’s head can be a good thing. Then, before reentering, the user needs to identify to us the errant behavior and assure us that it will not happen again. In extreme situations, there is always the possibility of a permanent ban. This is unfortunate. However, we need to the overall wellbeing of the community to remain our priority. When a user proves to be viral and is not willing to work with us in the rehabilitation process, then the community is simply better off without such a presence. We never eject users lightly.
We ask that all users try to treat newbies with respect. This is not to say don’t be suspicious. Rather, contact us to look into questionable posts, but try to be nice and inviting. Remember, there is always the possibility that the user is new to the forums environment and might need time to acclimate to the culture. From time to time, we may need to intervene in threads to remind users that we are trying to be a welcoming community. If you see us do that, please turn the conversational tone into something that is respectful and courteous. |
