Doctor Missed Appointment

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So, I have been sick for about 2 weeks - started with strep throat and fever and has ended up with a cough which does not seem to go away.
I was in touch with my regular doctor via email, so did not bother going in. Yesterday, however he emailed me to get seen and set me up with someone else since he was on vacation.

Appointment for 3pm, I was in the doctor's room by 3:05 - doctor never showed up till 3:55pm, so I just walked out. Had to since I was missing work since 2:15 just to get to the doctor's office.
End result: wasted 2 hours of my time and ended up picking a OTC medicine which is hopefully having some effect as I write.
I am with Kaiser (Nor Cal) - never had this problem with my regular doctor - in fact, every single previous visits, I was back in my car within 20-25 mins of my scheduled appointment time.

What is the most effective way to deal with such a situation? At the least I intend to complain against the doctor in question - any ideas where to start for Kaiser? Running at least an hour late and not calling up patients to let them know and not even letting the receptionist know is not acceptable.

And since this question is in a fatwallet forum, any chances of making some money for missed appointment? And if yes, how ?

Thanks
smakur

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I've never been in Kaiser, but I have been in a different HMO, and that doesn't necessarily follow. There are a wide var... (more)

ThePessimist (Aug. 12, 2011 @ 11:56a) |

My experience with Kaiser has been quite the opposite, I always had to wait at least 45 minutes, only to have deal with ... (more)

zorobabel (Aug. 12, 2011 @ 1:40p) |

Kaiser doctors are monitored by Big Brother ALL THE TIME. So if your doctor is contantly late please check your receipt... (more)

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smakur said:   

And since this question is in a fatwallet forum, any chances of making some money for missed appointment? And if yes, how ?


don't associate your greed with the rest of us innocuous FWers please

ah ha ha ha bah ha ah ha ... must be the effin entitlement generation

I went to the doctor today. He was an hour late for the appointment.
I waited.

When did FWF turn into someone's Facebook wall?!

wesleman said:   When did FWF turn into someone's Facebook wall?!

At least Facebook has pics.

So your regular doctor, who is taking care of you while he is on vacation, manages to get you squeezed in for a last-minute appointment with another doctor (for your very serious and chronic 2-week cough). So you show up late for your appointment and then leave after 50 minutes. And now you want compensation? Guess that's the last time a doctor tries to help you out.

smakur said:   So, I have been sick for about 2 weeks - started with strep throat and fever and has ended up with a cough which does not seem to go away.
I was in touch with my regular doctor via email, so did not bother going in. Yesterday, however he emailed me to get seen and set me up with someone else since he was on vacation.

Appointment for 3pm, I was in the doctor's room by 3:05 - doctor never showed up till 3:55pm, so I just walked out. Had to since I was missing work since 2:15 just to get to the doctor's office.
End result: wasted 2 hours of my time and ended up picking a OTC medicine which is hopefully having some effect as I write.
I am with Kaiser (Nor Cal) - never had this problem with my regular doctor - in fact, every single previous visits, I was back in my car within 20-25 mins of my scheduled appointment time.

What is the most effective way to deal with such a situation? At the least I intend to complain against the doctor in question - any ideas where to start for Kaiser? Running at least an hour late and not calling up patients to let them know and not even letting the receptionist know is not acceptable.

And since this question is in a fatwallet forum, any chances of making some money for missed appointment? And if yes, how ?

Thanks
smakur



LOL

Don't disturb the delicate genius! Argh!

smakur said:   
What is the most effective way to deal with such a situation? At the least I intend to complain against the doctor in question - any ideas where to start for Kaiser? Running at least an hour late and not calling up patients to let them know and not even letting the receptionist know is not acceptable.

And since this question is in a fatwallet forum, any chances of making some money for missed appointment? And if yes, how ?

Thanks
smakur


Well I guess it boils down to what's more important, your health or your job? It's hard to do your job if you're dead.

The most effective way to deal with the situation is to budget more time when you're seeing a doctor, especially when it's a last minute item. I think I've had to wait an hour and half once when a doctor was really late. You never really know what's going on behind the scenes, maybe the doctor was dealing with other patients that were sicker than you, maybe the golf game ran late.

OP should go to ER and get immediate attention. my personal doctor never showed up on time, but i have no complaintsn

If you walked out , how do you know the dr arrived at 3:55?

I can't believe you waited till he arrived , then when he got in you said "forget it I'm
Leaving",,,WTF is wrong with you?

Next time you see him, puke in his office. That's the only way to get even.

Change you PCP to a hotter doctor. That's what I did.

Did you ask anyone for help before walking out?

Hopefully your doctor charges a no show fee.

One thing to think about - sometimes the first patients in the day (or anyone before you) show up late. With a packed appointment schedule, then every subsequent patient is seen late. Health care isn't easy to slot into 15 minute intervals, you should anticipate waiting a random time from 0-2 hours when seeing a doctor

kilacam19 said:   Hopefully your doctor charges a no show fee.
While the OP seems strange to just walk out without explaining himself, it would be clear that the OP was there at the correct time. I do not think a doctor would or could charge a no show fee in this situation where the OP arrived on time and left after he was not seen on time.
My personal limit to waiting is about 90 minutes. If I were still waiting at 90 minutes I would get up and ask the receptionist to reschedule the appointment. My mother has done this several times with one doctor who liked to overbook. However, if I were really sick as OP claims, I would have waited as long as it took, especially given that it was Friday and the next appointment would have been on Monday.
Most doctors offices I have been to have signs at reception which state if you have waited longer than 30 minutes past the appointment time to notify the receptionist. The ghetto clinic I have used next to my work actually collects the copay on the first floor, then sends you up to the waiting area (where most normal places collect the copay at the end of the appointment). I am not sure how I would get my money back if I cancelled my appointment if the doctor was super late.

Having to wait to see a doctor is getting to be the norm any more. For routine scheduled visits I just take the first appointment of the day (7 AM) which works out well. There are occasions I still have to wait because the doctor is treating an semi-emergency walk-in, but I'm OK with that as if I am ever that semi-emergency walk-in, I would appreciate being seen right away.

I don't see where walking out helps me - if I need to see a doctor, walking out and going somewhere else is certainly not going to get me in front of a doctor any sooner. Walking out when you were already "squeezed in" to see someone else just makes no sense to me, and complaining about it will only make you look like a whiner.

This is Triple B again right?

next time, go see a dr. in thailand. they are never late.


click for the doctor
Disclaimer
miserly said:   next time, go see a dr. in thailand. they are never late.
I recommend Doctor Bombay.

TrueKnight said:   Change you PCP to a hotter doctor. That's what I did.

Or just stop taking PCP altogether? That wiki thing says it has hallucinogenic effects.

Much that would explain.

dewolfxy said:   One thing to think about - sometimes the first patients in the day (or anyone before you) show up late. With a packed appointment schedule, then every subsequent patient is seen late. Health care isn't easy to slot into 15 minute intervals, you should anticipate waiting a random time from 0-2 hours when seeing a doctor

Especially as you get later in the day.

LOL.... and we wonder why healthcare for all won't work in America... the so called "free healthcare" won't work in our "sue happy" society...Health care providers are tired of trying to provide people with quality service and getting nit picked for every poor experience... You want money for waiting 50 minutes? get in line.... maybe you should try the coffee in the lap from McDonald's route

Well, as a primary are doctor, here are my thoughts:

Sometimes I'll run a little late; an appointment that's for a sore throat turns out to be about depression. Trouble sleeping turns into "crushing chest pain with exercise". And sometimes a stomach-ache turns into spousal abuse.

However, I always make sure I ignore those problems so I can stay on schedule and see my "special add-on for a mild persistent cough".

In the very rare case where I decide to stop seeing patients so I can go have a drink at the local bar, I always come back and hand out $100 bills to anyone that I made wait.

So my advise is for you to go back to the doctor and just ask for $100 for your inconvenience. I'm sure he'll gladly hand it over. In fact, if you send me a PM, I'll send you 20 or 40 bucks just for your awesome story of sadness and woe. I mean; you doctor was so mean he gave free medical care to you over email? What a jerk. Then when his partner squeezed you in he actually had patients that were seen first when you arrived late but he didn't turn back time to see you on time??!?!? Oh the humanity.

RedCelicaGT said:   Next time you see him, puke in his office. That's the only way to get even.I quite can't bring myself to +/green any post that advocates retaliatory barfing...

But I sure as hell LOLed!

OP, I am not a doctor, but I heard that a persistent cough like yours is usually caused by a prostate issue. You should go have it checked out, they got a great high-tech digital test for it.

I've heard coughing increases breast size.

edit: Sorry. Forgot to include the disclaimer that I am not a doctor.

Flip the table the other way around:

I'm a doctor and smakur scheduled for an 8am appointment was late by 8:05. How do I sue for 5 mins of time my practice lost? What formula should I use for the rate of my staff, depreciating equipment, office rent, and self-representation legal fees?

Now wouldnt you feel like a real ass to find out the doctor was in the middle of saving someone's life, and didnt think calling the office was a priority at the time....

And it's nice how you gloss over the fact you were also late.

"So, I have been sick for about 2 weeks - started with strep throat and fever and has ended up with a cough which does not seem to go away.
I was in touch with my regular doctor via email, so did not bother going in."

It's not possible to diagnose strep throat via email, there would be a screening test. It's likely you would be prescribed antibiotics after strep throat was determined. Are you emailing with a PhD?

IMO, OP being late, even just 5 minutes late, doesn't reflect favorably on the OP. I think, though, if this were a scheduled appointment rather than a "we'll squeeze you in when we can" type of appointment, and if the doctor were running late, the medical office staff should keep the patient updated. Saying something like: "The doctor was delayed due to an emergency, he has <X> patients before you to see" and, yes, even apologizing for the delay is just a matter of courtesy and professionalism.

Leaving the patient to wait an hour with no idea of what's going on isn't.

Edit: Apparently, OP wasn't late, after all, but waiting in the examination room for about an hour for the doctor to appear.

IVYtony said:   OP should go to ER and get immediate attention.

Would that really be in society's best interest?

ds394 said:   Well, as a primary are doctor, here are my thoughts:

Sometimes I'll run a little late; an appointment that's for a sore throat turns out to be about depression. Trouble sleeping turns into "crushing chest pain with exercise". And sometimes a stomach-ache turns into spousal abuse.

However, I always make sure I ignore those problems so I can stay on schedule and see my "special add-on for a mild persistent cough".

In the very rare case where I decide to stop seeing patients so I can go have a drink at the local bar, I always come back and hand out $100 bills to anyone that I made wait.

So my advise is for you to go back to the doctor and just ask for $100 for your inconvenience. I'm sure he'll gladly hand it over. In fact, if you send me a PM, I'll send you 20 or 40 bucks just for your awesome story of sadness and woe. I mean; you doctor was so mean he gave free medical care to you over email? What a jerk. Then when his partner squeezed you in he actually had patients that were seen first when you arrived late but he didn't turn back time to see you on time??!?!? Oh the humanity.


My wife is a PCP, and I lol'd.

The sense of entitlement you display, smakur, is frightening. Your PCP is on vacation, but was still kind enough to offer suggestions via e-mail, intervened on your behalf with another PCP to get you an appointment, which you walked out of just as you were about to be seen, and you want a cash reward because you got your nose out of joint. Oh, wait, you didn't have a broken nose, you had "a cough".

Grow up. The doctor you went to see wasn't playing with himself in his office, he was seeing patients, answering phone calls, writing orders, signing off of prescription refills, speaking to specialists, and maybe trying to wolf down some lunch in the spare two minutes that he got between crises.

You're sick and we're all sorry about that, but you could have gone to a Patient First or other emergent care facility (where they would have wondered why you were there for ... a cough), or you could have toughed out a "persistent cough which does not seem to go away", or you could have been understanding that there are other people in line ahead of you that are way sicker than you.

/rant.

--cjspangler

And just so you don't think I'm being biased, I'm giving you the benefit of the doubt on two items:

First, I'm guessing you arrived for your appointment on time, and were in the examination room by five minutes after, so you were not late.
Second, if you had strep then I'm also guessing your PCP gave you an antibiotic for it before he went on vacation.

Neither of these assumptions, which are in your favor, change my feelings that I described in my post above.

--cjspangler

At one point, I was diagnosed with a serious illness and had to see the doctor a lot. I often ended up waiting 1+ hours past my scheduled appointment time which annoyed me the first couple of times until I realized that when I was with the doctor, he never rushed me, answered any questions I had and I always felt like I was getting exceptional care. I realized that when I was waiting, the person he was with had something at least as serious as me and probably was freaking out and asking lots of questions. It made me take the wait in stride knowing that people were being cared for in a way that didn't treat them like a number with a set time slot.

Don't understand the reds.
1. I was on time - actually 10 mins before time. I hope most of you know that generally for a 3 pm appointment, they call you on or after 3 pm, then the nurse takes the vitals and then you get into the doctor's room. If the nurser had called me earlier, I would have got in earlier.
2. It was the doctor who never showed up till 3:55 for a 3 pm appointment. Don't know what time she would have shown up - I did not bother to wait any more.
3. The problem is not with my PCP - he just asked someone else to see me. And it is with the someone else that I have a problem.
4. And no, it was not squeezed in between appointments - they had plenty of slots and the appointment was made previous day - I don't call that squeezing.
5. I don't mind if the doctors are running a little late. What is so wrong with informing your patients that the are running late, especially if it is an hour plus. Is it that difficult to inform the receptionist ?
My main problem is if I were late by 55 min, they would have charged me no show. Why would the doctors not be held to the same standards?

Don't understand the reds.
1. I was on time - actually 10 mins before time. I hope most of you know that generally for a 3 pm appointment, they call you on or after 3 pm, then the nurse takes the vitals and then you get into the doctor's room. If the nurser had called me earlier, I would have got in earlier.
2. It was the doctor who never showed up till 3:55 for a 3 pm appointment. Don't know what time she would have shown up - I did not bother to wait any more.
3. The problem is not with my PCP - he just asked someone else to see me. And it is with the someone else that I have a problem.
4. And no, it was not squeezed in between appointments - they had plenty of slots and the appointment was made previous day - I don't call that squeezing.
5. I don't mind if the doctors are running a little late. What is so wrong with informing your patients that the are running late, especially if it is an hour plus. Is it that difficult to inform the receptionist ?
My main problem is if I were late by 55 min, they would have charged me no show. Why would the doctors not be held to the same standards?

Skipping 145 Messages...
zorobabel said:   My experience with Kaiser has been quite the opposite, I always had to wait at least 45 minutes, only to have deal with doctors that don't know what they are doing (50% of the time for me). I can understand them running late in the evening (I waited for more than 2 hours one evening), but they're always late, like it's their policy. I had an 8 am appointment and was the fourth pacient, yet the first pacient wasn't called in until 8:30 am.
marabout said:   Speaking of English, the way the OP should phrase it is that "I waited until 3:55 and the doctor still *had not* shown up so I left?
I have some sympathy with the OP only because it sounds so odd for Kaiser. The hallmark of the Kaiser healthcare experience is that it runs like a freakin' well oiled machine. I've probably had 20 visits over the years for a variety of things, and have never waited more than 5 minutes any step of the way (i.e. less than five to sign in, less than five for my name to be called, less than five for the nurse to come in, less than five for the doctor to come in...).
Kaiser doctors are monitored by Big Brother ALL THE TIME. So if your doctor is contantly late please check your receipt to make sure all times are listed on there properly.

If his times differ than yours, be aware that he is 'doctoring' his numbers. Haha.

Kaiser is a well oiled machine, but it is a machine, and sorta unfeeling to the patient but they are VERY aware of broken cogs in the machine.



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