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I applied for a HAMP in Feb. after having my income reduced by 2/3. At the end of March,with my file complete, my "Home Preservation Specialist" kicked it out of the system instead of sending it to underwriting. Two other random "specialists" I spoke with said it looked like a mistake, since there was no notation as to why it happened. Two weeks later, my guy says I was on a payment plan and didn't pay. And that's why it was closed.This is not true, but it is now the notation he has added to my file. He refuses to remove it, and will not send me what he claims is my signed payment plan. At first he claimed someone else put the notation in, then he said he did it.
Fast forward to the present. After faxing him my complete file 3 times and sending 3 hard copies certified, my application is still with him. Tonight he called me from his home, after hours. He told me he was calling from his home, and the number showed as "private" on my phone. He said, "I'm not supposed to be doing this, but I wanted to go the extra mile for you. I hope you aren't recording this, because I could get fired and then I would need a Home Affordable, yuck, yuck." He also said, "Since I'm calling from home,I don't need to go through the verification process." So he goes on to ask me to fax him pieces of the file AGAIN, claiming he never got them. He said many times he wanted to get this done for me. He also stated, "I do need other documents from you, but I can't remember which ones right now, so just fax me the ones I ask for and I will call you tomorrow from work and let you know what others I need." This is very strange, because Friday he said his manager was working on my file.
This creeps me out. I do not know this guy. For one thing, why call me from home? What is he doing with my info. at home? What is happening that he doesn't want this call routed through the Wells Fargo "This phone call may be recorded or monitored for customer satisfaction..." And why did he discuss my loan without verifying who he was talking to?
Yesterday I faxed him a summary of the past few months and cc'd it to the Attorney General's office. Maybe that has something to do with his behavior.

Why would he be doing this?

Member Summary
Most Recent Posts
And be careful to not accidentally discard the letter. When I received a WF rejection letter (though not for HAMP), it ... (more)

DoctorDeals (May. 18, 2012 @ 7:11a) |

There won't be anything in the mail, if it isn't entered in the system. And you're right - if it was in the system, a le... (more)

christy461 (May. 18, 2012 @ 7:52a) |

Update:

I went through NACA as a last resort. I had already tried NEDCO and thought they were the same.It took NEDCO 3 da... (more)

christy461 (Jun. 11, 2012 @ 2:04p) |

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Did you send a photo of yourself as part of your complete file?

Are you hot?

If you answered "yes" to both questions, you're likely screwed.

No - I'm old and poor!

Old is not a deal breaker. Poor? Deal over. Cya!

I like older women.

Please follow up and post how this plays out.

^^^ yes.

It sounds like he is trying to cover his ass on something. If it were me, I would try to reach someone in Wells management, and ideally someone in their legal department.

you may want to see if there is a number on the website for privacy/info security breaches or a privacy officer.

at a min you must have your file transferred (taken away) from the crazy person.

Call his supervisor. Something is fishy here.

Notify Wells Fargo legal department and his supervisor about the phone call. Include the number from where he called you (assuming you kept record of it), time, and specific content of his conversation with you. This is fishy and you want to make sure everything on your end is on handled by the book.

If you really want to shake things up send a letter to the WF CEO.
A little googling should get you the name and address.
Make sure all your allegations are factual and also start out your letter by telling the CEO what result you're expecting and then lay out what happened.
Try not to be too wordy and keep your letter under one page if possible.

Depending on the resolution you receive you can also escalate your campaign to various local, state and federal organizations if you want to engage in a scorched earth policy - but do not do this just for the hell of it.

FWIW, my refi with WF began last August and is still ongoing. It's been absolutely hell on earth. I'm nearing the end zone, but given the experience, I will never do business with this company for the rest of my life. Nor will I ever do a refi with the same bank who owns the existing loan, the conspiracy theorist in me suspects they dragged this out for their own benefit (I'm currently paying a very above-market interest rate).

815 FICA, spotless payment history, no other debt. Ridiculous..

I agree with swandown, call his supervisor. Contact WF through their general assistance number,
1-800-678-7986 and tell them you want to speak with <name>'s supervisor. If your "specialist" happens to take the call, hang up and call again a few minutes later. Be adamant about talking to his supervisor.
If that doesn't work, or WF continues to be "shifty", contact HAMP at https://www.hmpadmin.com//portal/resources/escalation.jsp
If all of this baloney is keeping you awake at night, know that you are in good company: http://www.wellsfargomortgagemodscam.com/. You may find advice in the forums, as well.
Good luck!

Serpentor said:   FWIW, my refi with WF began last August and is still ongoing. It's been absolutely hell on earth. I'm nearing the end zone, but given the experience, I will never do business with this company for the rest of my life. Nor will I ever do a refi with the same bank who owns the existing loan, the conspiracy theorist in me suspects they dragged this out for their own benefit (I'm currently paying a very above-market interest rate).

815 FICA, spotless payment history, no other debt. Ridiculous..



and you haven't went elsewhere? Why is that? There are way too many companies out there that are making loans to put up with that.


OP: Have you taken a copy of your files to a WF office in person? Sending them as many times as you have said you have and you haven't talked to that person's boss before? After 2nd time, a call to them to have a chat about the situation may have been in order.

Dp

I had a client with a similar crooked wf home preservation specialist . Went to a live event and that fixed it

Go to wellsfargo.com click on
Payment challenges
And look for a home preservation event in your area

I'm in the exact same situation as you. I'm also suspecting shenanigans with WF. Credit score 800+ and my refi is being dragged on for 3+ months now. Got an email yesterday questioning 2 things. 1st thing was questions about "non recurring income" from my s corps 2010 tax return. 2nd thing was that they didn't have copies of my 2010 s corp tax return. WTF? How are you questioning numbers from a tax return that you claim you don't have? This will be the last time I deal with Wells Fargo. Would have already told them to go fly a kite, but I'm already out $400 for an appraisal.

To those underwater and struggling, go buy another home, then foreclose on this one.. Rent this one out while you wait for the bank to get off their ass and get another 20+k

alamo11 said:   To those underwater and struggling, go buy another home, then foreclose on this one.. Rent this one out while you wait for the bank to get off their ass and get another 20+k
I doubt those who are struggling will qualify for another mortgage.

Looks like Social engineering ..never fax any documents to his personal fax number (or) give any details.. Call WF 1-800 number and talk to his boss.. he is Fooling you

roysoman said:   Looks like Social engineering ..never fax any documents to his personal fax number (or) give any details.. Call WF 1-800 number and talk to his boss.. he is Fooling you

generally, reputable financial institutions will have you fax documents to secure fax machines. Before faxing anything you can ask them about how secure is the fax machine and how many folks have access to the docs received.

a home fax machine would not meet the banks requirements for a secure fax machine.

it is strange that this person keeps requesting you to fax the same documents over again and again

The file was complete as of March 27. He called to tell me he was ready to submit to underwriting after he got the interior valuation from the broker. She told me her value would be 140k, but WF wanted them to pad the valuations, so she would need to turn 199k or 200k. She was going to fax the info. that afternoon. I'm guessing the loan guy hit the wrong computer key and kicked it out instead of sending it to underwriting. I was unaware the file was closed until I got a letter signed by him saying, "We are here to help you save your home." Essentially the same intro. letter that goes out at the very beginning of this process.

After 4 days of my leaving him messages, he called me and said he would do me a "big favor by starting the file over. He couldn't find the docs on the system to re-start the file.That's when I had to submit the file for the 3rd time. And now, from that file he has lost I don't know how many docs. He hasn't called me yet from WF to tell me what else he needs. so we'll see.

He is in deep trouble.

It could be the letter to the AG's office, it could be that outsiders are about to audit the bank, or it could be that he screwed over enough other people that all of his work is about to be reviewed. Not only does he need to fix all his mistakes, but he's trying to do it in such a way that it covers his tracks.

For God's sake, DO NOT do as he asks. He's incompetent and stressed and is working to a tight deadline to falsify all the documentation. You've seen how badly he botches things when given time and no pressure - imagine how badly he'd mess things up trying to "fix" them.

That's my take on it, too. I may just escalate to the OCC, but all that will do is bump my file to one of the offices of the president, and then I'll wait forever to have it reviewed and be right back where I am now, waiting for underwriting. My missing payments are adding up with late fees, to the tune of approx. $2500/ mo. on which they are collecting 6% or so interest ...

Did you catch the persons full name you're working with? Did you get the supervisors name as well?

Wow this ish cray

I have both names -but it hasn't done me much good so far. Maybe I'm missing something.

Further, depending on which state you're in WF can go after your assests (i.e. the new home you just purchased) if the foreclosure doesn't net what you owe.
CSREwallet said:   alamo11 said:   To those underwater and struggling, go buy another home, then foreclose on this one.. Rent this one out while you wait for the bank to get off their ass and get another 20+k
I doubt those who are struggling will qualify for another mortgage.

Were you working with the Home Equity area or Home Mortgage? Both handle Hamp

Home Mortgage.

Mickie3 said:   Serpentor said:   FWIW, my refi with WF began last August and is still ongoing. It's been absolutely hell on earth. I'm nearing the end zone, but given the experience, I will never do business with this company for the rest of my life. Nor will I ever do a refi with the same bank who owns the existing loan, the conspiracy theorist in me suspects they dragged this out for their own benefit (I'm currently paying a very above-market interest rate).

815 FICA, spotless payment history, no other debt. Ridiculous..



and you haven't went elsewhere? Why is that? There are way too many companies out there that are making loans to put up with that.

Well after the first attempt failed (they claimed I qualified for HARP when I clearly did not), under their advice, we began a regular refi in hopes of using the original appraisal to salvage the cost ($450). The report is only good for 90 days, and we obviously blew that, but by that point, I was already so deep into the second round that it didn't make sense to shop elsewhere (also rate-locked a 7/1 ARM at 2.75% that I want to keep). So now I'm stuck for 2 appraisals ($820 total), the second of which expires in 3 weeks (along with the rate-lock). All the paperwork is in (since Feb) and they keep coming back asking for more. I'm hoping the most recent request was finally the last. Crossing my fingers..

christy461 said:   I applied for a HAMP in Feb. after having my income reduced by 2/3. At the end of March,with my file complete, my "Home Preservation Specialist" kicked it out of the system instead of sending it to underwriting. Two other random "specialists" I spoke with said it looked like a mistake, since there was no notation as to why it happened. Two weeks later, my guy says I was on a payment plan and didn't pay. And that's why it was closed.This is not true, but it is now the notation he has added to my file. He refuses to remove it, and will not send me what he claims is my signed payment plan. At first he claimed someone else put the notation in, then he said he did it.
Fast forward to the present. After faxing him my complete file 3 times and sending 3 hard copies certified, my application is still with him. Tonight he called me from his home, after hours. He told me he was calling from his home, and the number showed as "private" on my phone. He said, "I'm not supposed to be doing this, but I wanted to go the extra mile for you. I hope you aren't recording this, because I could get fired and then I would need a Home Affordable, yuck, yuck." He also said, "Since I'm calling from home,I don't need to go through the verification process." So he goes on to ask me to fax him pieces of the file AGAIN, claiming he never got them. He said many times he wanted to get this done for me. He also stated, "I do need other documents from you, but I can't remember which ones right now, so just fax me the ones I ask for and I will call you tomorrow from work and let you know what others I need." This is very strange, because Friday he said his manager was working on my file.
This creeps me out. I do not know this guy. For one thing, why call me from home? What is he doing with my info. at home? What is happening that he doesn't want this call routed through the Wells Fargo "This phone call may be recorded or monitored for customer satisfaction..." And why did he discuss my loan without verifying who he was talking to?
Yesterday I faxed him a summary of the past few months and cc'd it to the Attorney General's office. Maybe that has something to do with his behavior.

Why would he be doing this?


You didn't mention whether the fax number he was asking you to fax 4th time was same as 1st 3 times or different?

Go post the same thing over at www.loansafe.org forums. I did a mortgage mod a couple of years ago and the forums there were very helpful in identifying high level contacts to escalate issues with rank & file employees (this was with SunTrust).

I used to work for Wells Fargo. We get assigned highly secured laptops, so it is not unusual for him to be working at home or after hours. You can always confirm he is licensed; his emails will have an NMLSR ID number that identifies him with the government registry. As to your other issues, HARP loans are taking forever to close. The government created a program to help people refinance, but the guidelines are changing weekly that make it difficult for the banks to adapt quickly. That said, the banks have hired a weak support team to work the files. Why? Because they are not overly interested in doing these loans. As much as it will be a pain to get it done...it's probably worth it in the end. Your government is forcing the bank to help...don't let the bank wear you out. Keep pushing, call a manager and complain...they'll speed it up just to get you off their backs. Good Luck!!

I am familiar with the Loansafe forums, and posted on there earlier this year. Michael actually called me early on and ran my numbers. That's how I know I qualify for HAMP. I then started to actively pursue the modification. Nedco (like HOPE)ran my numbers, and also has a copy of my file. I ran my own numbers on CheckMyNPV.com. I may go back to Loansafe, but the next step would cost $, and WF should be doing their job. I have many options at this point, but don't know which to choose. I did get a call today from a private number (I never get this kind), and I think, but can't be sure it was the WF guy. There was no call from the real Wells Fargo number today. I could be wrong; couldn't answer the phone because I was working. I will let Nedco know what happened with a copy of the complaint and summaries I sent the AG.

As to the fax #, he never got that far during the conversation- he started to give it to me, but then I was so mad I interrupted him to demand he remove that lie of a notation on my file. The first 3 were all legitimate WF.

I do know if I file a complaint with the OCC, it will immediately get sent to a high level somebody at WF. This happened the last time I tried for a mod. The whole thing went to the office of the president,it was put together quickly and I was told I would be sent a HAMP mod. (after I successfully completed the trial period). What I was sent was an in house modification that took all of my late payments and a myriad of fees and tacked them onto the back of the loan. They charged modification fees and left everything else the same, including the interest rate. The payments INCREASED. I was given 10 days to sign. No one would answer my calls at WF. I had direct numbers to the people in one of the offices of the president and they were all happy to answer my calls before they wrote the mod. After calling 10-15 times a day (documented) for the allotted time, I had to sign, or lose my home. They purposefully stalled and I signed that stupid mod. under duress. When I reported it to the OCC, they contacted WF who said they gave me a mod, and I should be happy. The OCC is not an enforcement agency,or so they said, and did nothing to rectify the situation. I was allowed to post a whine and snivel piece on the website. I don't think I actually posted because it looked like nothing would happen. Why waste my time. It was a bait and switch mortgaqe. After WF received the signed in house mod, they once again answered my calls. When I asked for the HAMP they promised me, I was told, "You're right. You do qualify for a HAMP, but since you already signed the papers for the in house modification, we can't offer you the HAMP."

My problem with the calling from his home is he didn't verify my identity, didn't indicate he was a rep. of WF, and kept saying sneaky things, like the, "... I hope you aren't recoding this.." and "I could get fired over this..." and " I know I need these two documents from you,so fax them right away. I'll call you tomorrow and let you know what other documents I need." When I asked why he didn't just call me tomorrow and tell me everything he needed, he said,"I'm going to bat for you here. Just work with me, will you?" It was not handled like a business call. He was nervous and defensive. I could almost hear him sweating. It was creepy and sneaky and weird. He doesn't send emails.

Have you done anything that everyone suggested?

This is typical of FWF threads lately. Someone starts a thread asking for help. People come out to offer suggestions and advice, which are summarily ignored. More details emerge. The OP gets defensive. Everyone mocks the OP.

Yep,

1) Posted on Loansafe.org Thank you raringvt

2) Found WF CEO information and will probably send out copies of AG documents once they get me a contact - just in case they aren't contacted at that level for an AG complaint. Thank you, mikeres

3) Went to WellsFargo.com to look for Home Preservation workshops. None in my area. Thank you, SUCKISSTAPLES

4) Googled it just to be sure - none in my area - or state even at this point. I just missed one in March. ditto

5) Went to https://www.hmpadmin.com//portal/resources/escalation.jsp just to scope it out. Thank you, jrpaulson

6) Have been to http://www.wellsfargomortgagemodscam.com off and on, but I forgot about it in the past month or so. Went there - thanks for reminding me it exists. ditto

7) Called his supervisor. Had to leave a message, of course. Thank you, swandown.

Thank you all others for the input. Tomorrow I will sic NEDCO on them - not a lot of help from what I can gather, but will be another mouth to make the phone calls. I will also get an update to the AG's office and call the WF guy's supervisor again.

In case someone needs it:
WELLS FARGO HOME MORTGAGE, CEO
cara.k.heiden@wellsfargo.com

Mary Coffin, Vice President
WELLS FARGO HOME MORTGAGE
mary.coffin@wellsfargo.com

Todd M. Boothroyd
Senior Counsel, Real Estate Division
Todd.M.Boothroyd@wellsfargo.com

Mock away....

christy461 said:   Mock away....

FWF members rarely mock those who actually follow the advice they asked for. Kudos for being tenacious in pursuing your mod and figuring out this shadyness.

Skipping 58 Messages...
Update:

I went through NACA as a last resort. I had already tried NEDCO and thought they were the same.It took NEDCO 3 days to get less info. from Wells Fargo than I was able to get in 1 day.I joined NACA on May 22, and provided them with a pay stub, a bank statement, a hardship letter which they wrote using my info. and a 4506 T to give access to my tax return. NACA plugged my numbers into a "budget" writing software which figures an affordable mortgage payment and interest rate. All docs were submitted to an online file which is available to me, the servicer and NACA. All communication goes through this file. On May 24, my file was submitted to Wells Fargo. From what I understand, there is a separate NACA spot at Wells Fargo where the files get processed by reps who only work with NACA. I know the person who had my file from NACA was not Wells Fargo Fred.
And like NEDCO, NACA is funded by the big banks. NACA gets some kind of money from the bank for every loan restructure they make happen.

On June 8, I was offered a HAMP. No, "Send us a million copies of everything in your life". My payments will drop to 1264 at 2% for 6 years. On year 7, they go up to 1464 at 2%, and year 8 to 1500 at 3.6% for the life of the loan. No reduction, because it's a Freddie, but that's OK. It is financially better for the investor to keep me in the place for the full 332k even at a reduced interest than it would be to foreclose and try to sell when it is actually worth less than 140k. My three trial payments will run July, Aug. and Sept.
Needless to say, this is a huge relief. NACA does hold "Live Events", but nowhere near me, and I wasn't sure they were even legit. I wonder how many people could have kept their homes if they had been aware of NACA.

As for the AG- nothing from there.
And Wells Fargo Fred, - he is still listed as my "Home Preservation Specialist". I
haven't heard from him since I set up my NACA file. I'm just not happy that he appears to still be with WF.



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