Wells Fargo Home Loan Specialist calls me from his home after hours to ask for docs

Thanks for the info. I guess I'll have to hunt down the guy's info.

Update:

From my post on loansafe I got the number for the WF Executive Team - 1-800-853-8516- thanks Cat Damiano.

I called and immediately was able to speak with a rep. She was very concerned when I got to the part about the specialist who called me from home. The Executive Team member, Deanna, said, "We don't do that. That really concerns me." She asked me to repeat the conversation I had with the guy and asked me what he said the reason for his after hours call from home had been. I explained he said he needed docs, but I knew my file was complete. Deanna pulled it up on her end and told me it was in fact ready to go to underwriting on March 30. The complete file was there in front of her and she didn't know why the guy kept asking for more copies of docs that were already in the system.

She said she was taking notes and would include them in an email to my specialist (I really don't claim him as mine, but he has my file), his supervisor, and his supervisor's supervisor. She also said she was demanding my file be removed from that guy, reassigned and escalated.

I asked her how I would know if any of this had happened and she said if someone didn't call me Monday with information, I was to call the Executive Team back and tell them I want them to take my case.

I did tell her I filed a complaint with the AG and was going to notify everyone I could think of in an attempt to get this modification.

OP what type of loan do you have (sorry if I missed it in prev. posts) fannie, freddie, FHA, VA, etc?

Update: Apparently my "Specialist" didn't get the email that he was no longer on my file. He called about 10 this morning asking for my March pay stub - for the 4th time. We went rounds over his kicking my application out and his claiming I was on a payment plan I didn't honor. He refused to send me the payment plan document he claims I signed. I finally got fed up with it all and told him I escalated my file to the Executive Team and that he was off my file. He kept asking me for documents and told me I never got them to him on time. It was as if he wasn't listening to my end of the conversation. I was forced to hang up on him.

I then called the Executive Team and told them I wanted them to take my case. I have my own guy there now, and he said he would fax a checklist of documents he needed. Most of my file is now way too old to send to underwriting, so I am basically starting over. I have already received the faxed list (20! pages), and the rep. did call immediately to verify they were sent and received.

He told me they can work quickly, a couple of days after receiving all docs, it will be done. Then underwriting will take between 10 and 20 days. The bad news is, if I am put on the trial payments, the file gets kicked back to the original weirdo. I will follow up on his removal from my file and make sure it goes to someone else. After underwriting gets it.

bluegreenturtle said:   christy461 said:   It's a Freddie - bought the place for 385K, in reality it is worth approx 140k, but the broker appraisal, padded like she said WF tells them to do was 199k/200k. I owe 320k.

Wait a minute, what? WTF? Maybe I just am totally ignorant about what the housing market has done in various places across the country but how is this even possible? That sounds like the sort of valuation drop after a sinkhole opens up in the back yard. Could be SW Florida.

Bought it at the top of the market in 2007. It took a while for it to hit bottom, but it has been there a long time. Probably isn't even worth 140k.

Another update:

Just got home and found the weirdo guy has sent me an overnight delivery from WF. It's another "Welcome, I am Weirdo, your Home Preservation Specialist and I am here to help you. You will need to gather these documents..." It's my 4th welcome to letting us help you save your home letter. The introductory letter before you even apply for the HAMP. Or anything else. It's dated May 4th, the day I spoke with the Executive Team, when he was supposedly taken of the case.

So, since he was taken off my case, I have received 2 phone calls (today) and another welcome packet. Overnighted to my physical address, not my PO Box where they send everything else. It appears this guy is working the file on his own, or something. Takes on this stuff?

uutxs said:   In (un)related news: WF Fires a 58 year old phone customer service after a background check found that she shoplifted in 1972:
So she was 18?

Btw your rep name isn't Edgar h. is it? He's a particularly bad one

Christy, first of all, sorry for your predicament. It must be horrible not knowing what's going on with the future of your home.

I'm in the polar opposite condition of buying a house in 2008 for almost half of what it sold for in 2005. I've also refinanced twice to take advantage of lower rates. I'm the only wage earner so it's not easy paying all the bills; however, I do believe in paying my debts and I have mixed emotions about short selling and foreclosures.

Having said that, I'm wondering what keeps you from walking from a house that has dropped from $385k to $140k?

I'm not condoning either way, just genuinely curious...

SUCKISSTAPLES said:   uutxs said:   In (un)related news: WF Fires a 58 year old phone customer service after a background check found that she shoplifted in 1972:
So she was 18?
When she shop-lifted, yes. She is 58 now, been working with WF for 5 years with good reviews (all per the article). WF ran a background check, which brought up this shoplifting, and hence fired her.

41 acres with a view, all build-able land and only worth 150k? That it,as soon as WTC is finished I'm selling my loft and moving to the country

She mentioned its sub-dividable so it has to me a sizable amount of land. No wonder the Op won't just walk away, in a few years that could be a gold mine.

money2011 said:   She mentioned its sub-dividable so it has to me a sizable amount of land. No wonder the Op won't just walk away, in a few years that could be a gold mine.

Sure, but 0.41 acres could easily be subdividable in certain parts of California. I suspect OP actually did mean 41 acres though given the context.

Yep. you've got it, cr3s. It's 41 acres. But not a house, it's a manufactured home that needs to be replaced by a mansion. And they do grow grapes here, vinyards all over around us. We have perfect grape soil and exposure and considered grapes. But the work and expense and time from start to first crop are too much for me. I'm 54 and don't really want to start something that requires so much everything. It's really a huge amount of land. As for the value, the manufactured home is too old for anyone to loan on it, and the land, since it's not planted in anything - no grapes or farm crops(it won't grow farm crops anyway)isn't considered to be worth much. Once planted in grapes or hops (another money making crop that will grow on this dirt), or trees, it would really increase in value. But to get that value, money and time need to be put in - it's quite an investment.

Everyone who lives here commutes. We're 15 miles from a good size city, and 5 miles from the nearest tiny place. From our living room and bedroom windows we can see lights from the large city... across the beautiful lake... that the moon shines on... with sail boats... through the old growth trees... And yes, in the summer all of the old hippies congregate in the tiny town for a 3 day celebration. Barefoot, tie dye, everything.

The county suggested looking into dividing it. It would need to be re-zoned for a cost of 20k or so according to them. But some developer could make a fortune. I'm hoping to hang until the market turns around, or someone comes up and sees the view.

Oregon. Prices will go up, but not to the 385k I paid for it, since it was at the top of the market. But we also logged it and made some profit there. The value goes with the ebb and flow of the real estate market. Because of the area and cost of stuff out here, we bottomed out last, and will be last to recover value. This area is now where everyone else was a couple of years ago. It's actually in a highly sought after area, near the lake and some kind of high class (for Oregon) yacht club. Prices here are typically higher than average because of the perceived value of the area. Unemployment has been high in Oregon, but there is development going on in this area - not enough land to go around. I did have some interest from a vinyard wanting to expand and a cash offer of 500k from an individual (last year), but I was being sued at the time and the lis pendens scared them away. This is a one of a kind type place - lots of year round water, two wells, lots of trees, private road, on a hill - your prime survivalist property. Can be totally self sufficient. In farm (now in process) or forest(was) deferral, taxes run about $500/ year.

Yep, right again.

Another update: My complaint to the AG has worked its way to WF. I was contacted by another Executive Team person from WF who will be addressing my AG complaint. I haven't heard from the AG's office,yet, but when I do, I will add the phone call from home and other issues connected with Wells Fargo Fred.

And, I was asked for 3 more documents...

I worked a good bit in Eugene area, at Hynix (then was Hyundai) and at HP Corvalis. Pretty area, I actually had a corporate apartment on the riverside.

Willamette Valley is an odd area, lots of "warfare" between the green and progressives. Tends to scare a lot of companies out. Ironically the ones that aren't worried are the worst polluters and the ones that have the most issues are the clean ones...

I was there when they were building the Hyundai semiconductor plant. They were offered a sweetheart deal by the city and state, and then bent over and caned by the conservation district which is independant of a lot of government and has a LOT of power. They, of course, waited until Hy had invested a few billion in infrastructure...

Doubt they have ever MADE a profit there, may have been close to breaking even.

glxpass said:   I wonder if Wells Fargo has any legal responsibility for this mess and whether, with some sharp legal representation on your side, you can get some compensation, perhaps even a reduction of your mortgage. Handled correctly, this could be a PR nightmare for WF.

I don't think they care. They have placed people on trial payments and then foreclosed in the middle of the process. You sue them and win, but who enforces? They appear to be a little afraid of the OCC, but as I found out, the OCC can't do anything, so I don't know what brings on that fear. They will really hop to it when they find the OCC involved. I don't get it. I don't know if the AG has any more power over them than anyone else; this is the first time I've tried this route with a bank. It may be as it was said earlier on here, that the independent audit ordered on WF among others, has them paying more attention to how they handle things when it gets to the Executive Team or higher. It's interesting that according to the team, the people like Wells Fargo Fred have what seems like an unlimited amount of time to do their job, an average of 60 -90 days. But when you escalate, their time frame goes to a mere few weeks. Why doesn't everyone get that time frame? And why do you have to have the inside knowledge to escalate your file in order to get something done? As far as legal representation, I don't do well when it comes to picking an attorney.

Another Update: Just this morning I received ANOTHER " Call us immediately and have the following documents ready so we at Wells Fargo can help you find a modification..." introductory letter. Signed by none other than Wells Fargo Fred. OMG this guy is a nutcase! That's two just this week. One, the overnighted version and the other this one. I feel like he will be my nemesis forever - continually sending me this crap from WF over and over and over - what a nightmare. And he no longer has my file! The Executive Team has it.
I'm trying to figue out how to work this into my AG complaint. I have now been assigned a contact at the AGs office. Suggestions as to the best way to approach this? Add to my complaint to the AG w/ supporting docs from Wells Fargo Fred? or wait for the Executive Team guy to screw up and add that, too. OR... just contimue to forward all of the letters to the AG and say, "Welcome to my world."