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Personally I won't be using the bank because their phone CS was not confidence inspiring (non professional), the web interface SUCKS, and this offer (or lack of it) doesn't help.

Basically they use the offer as a way to pick and choose the customers they want to keep, as posted above, a customer who did not receive the offer still got the bonus perhaps because he had used the account more.
Meh.

sloppy1 said:   This bank made their terms of this offer very clear from the beginning!
You don't deserve this bonus and no matter how mush you whine, you are not going to get it.
See the first page of this thread.
You were warned here!
It doesn't matter what you said some minimum wage clerk told you.

So stop crying like a baby and move on.
sloppy1 - you made your point already; would you please move on to topics where you can have a positive contribution?

If you read the thread it's clear enough that about half of the unsolicited new accounts still got the bonus, the gloating over people's who didn't and restating USBank's T&Cs by you is not very helpful; members posting the success/failure with some details are very helpful.

Can anyone post or PM me the original email? Thanks a TON.

Deleted

okashiraaa said:   Personally I won't be using the bank because their phone CS was not confidence inspiring (non professional), the web interface SUCKS, and this offer (or lack of it) doesn't help.

Basically they use the offer as a way to pick and choose the customers they want to keep, as posted above, a customer who did not receive the offer still got the bonus perhaps because he had used the account more.
Meh.


That sounds about right.

Great point, thats what the idiots like sloppy1 just don't understand in all of this. If the offer was only available to invited people via email or regular mail, why was there a public link on their damn website!!! You hit it right on the head when you mention that they were fishing for deal seekers... a pretty sleazy tactic from a major bank to say the least. But this is a bank we are talking about, the biggest ripoff industry in the US to date.

The offer was very deceptive in nature. I would like to bring a class action suit... I have seen many successful for less. They could have stopped this at many points before account opening. The restrictions were buried in small print in the offer....

Ok, contacted US Bank about my bonus and was told that I wasn't on distribution list so no bonus for me.

Yep, it was targeted Lesson learned.

Can someone please post a copy of how the mailer looks like? A picture of the mailer, not the internet page.

darien999 said:   Can someone please post a copy of how the mailer looks like? A picture of the mailer, not the internet page.

Look on eBay.
There are plenty of pics there.

Edit to add:

My bad, I thought this was the Chase $200 offer thread.

I just searched eBay and could not find one. Probably because the offer is expired. If someone still has it, please post.

Thank you for your patience while I reviewed your recent email correspondence with U.S. Bank. Please accept my sincere apology for any misunderstanding or frustration this experience has caused. I appreciate the opportunity to review your account and address your questions and concerns.

After carefully reviewing your account profile, our records do not reflect that U.S. Bank has mailed or emailed you a cash bonus offer for opening a new checking account. Please allow me to clarify that all promotional offers that include a cash bonus for opening a new checking account are customer specific, are non transferable, and are received either by mail or email. Only offers that come directly from U.S. Bank, addressed specifically to the individual opening the account are valid. Additionally, the promotional offers that included a cash bonus for opening a new checking account when your account was opened were only extended to existing U.S. Bank customers who did not yet have a checking account with us. Upon review of your customer profile, our records do not reflect that you were already an existing customer of U.S. Bank prior to opening the checking account.

It has recently come to our attention that the promotional code for the new account bonus offer has been shared on the Internet without U.S. Bank's permission. Regrettably, if you found an offer online and entered a promotion code from something you found on the Internet, or if someone else sent you an email in an effort to share a promotional offer with you, I apologize these are not valid offers and are not recognized by U.S. Bank. After carefully reviewing your account and your customer profile, our records do not reflect that the offer you received came directly from U.S. Bank. Therefore, your account does not qualify for the new account bonus. I am sorry this was not the outcome you were hoping for.

Unfortunately, at the time your account was opened, U.S. Bank had no knowledge that this was occurring. The information you were given during the telephone call with our new account area regarding the promotion was based on our assumption that the offer you received was addressed specifically to you and came directly from U.S. Bank. I would like to extend my sincere apology for the conflicting information you received.

Once again, I am truly sorry for any frustration this situation may have caused. Please be assured that U.S. Bank values your business and we look forward to serving your banking needs for years to come. If you have any additional questions or concerns, please let me know.

Sincerely,


Thank you for your thoughtful consideration in this matter. It is is disappointing that you do not want to make this right. If this promotion was specific as you have implied. Safeguards could have been put in place that would not have allowed the promo code to work for non specified customers. Next line of defense would have been the rep that called and verified that I would be getting the bonus for changing my direct deposit. U.S, Bank failed on many levels. It is essentially a bait and switch. Not something I would expect from a major financial institution. The fact is that I could have opened an account at any number of banks and received something. In the future as I look to utilize more banking services rest assured US bank will not be on my short list. You must also understand the impact of one customer's word of mouth advertisement. Good Luck to you!


God Bless

I give up........

How about the fact that it was clear on the terms and conditions of the offer? I don't see a bait and switch. Perhaps the link/website was supposed to have been restricted in some way. To me, this looks like people wanting to take advantage of an error (like the folks who figured that Best Buy was really selling a flat-screen TV for $9.99). It reeks of dishonety for someone to expect to receive something for which they were not entitled just because someone made a mistake. My parents raised me better.

This is such nonsense. Of course they were aware their promo code was shared on the internet. They themselves had posted it on their own website, for Pete's sake!

Maybe they were not expecting such an outcry in the end, but nobody can convince me they did not intentionally set up the whole thing to a) fish for as many regular customers and deal seekers as possible; b) manually weed out the profitable from non-profitable-looking customers based on 6-8 weeks of account activity.

So basically, these guys very cleverly set up their own trial for new profitable customers and covered their asses by a sentence in the fine print of the offer. Even the fine print caveat would have been ok from the point of view of misleading the customer (people should read the rules on what they are signing up for of course), but what is unforgivable in my eyes is the consistent runaround we were all given by CSRs for the first 6-8 weeks. They knew we weren't getting the bonus, but they were instructed to tell us we were gonna get it if just sat tight for a few more weeks, so the designated weeder can determine profitability/non-profitability and award bonuses to select customers based on that criterion.

Very well played, US Bank, very well played. But I really hope this backfires for you in the end.

gacobacov - This is a good point but without proof, it is just a theory. To me that approach would seem to be WAY more trouble than it's worth. With all the regulators breathing down their necks all the time I would think that this would be a very undesireable strategy. Besides, if you browse this stuff, it's chock full of people wanting nothing more than to take advantage of the offer who have no intent of becoming actual customers. To do as you describe is a lose-lose all around. If you look at the performance of US Bank over the years, they seem to be too smart of a bank for stupid stuff like that.

jschmigotz said:   gacobacov - This is a good point but without proof, it is just a theory. To me that approach would seem to be WAY more trouble than it's worth. With all the regulators breathing down their necks all the time I would think that this would be a very undesireable strategy. Besides, if you browse this stuff, it's chock full of people wanting nothing more than to take advantage of the offer who have no intent of becoming actual customers. To do as you describe is a lose-lose all around.

I don't see how US Bank has lost anything from this. Everything works out perfectly for them because they 1. get to sign up lots of new accounts; 2. profit from any and all activity on these accounts for 6 months (or get to charge the early closing fee); 3. get to cherrypick the customers they like according to recorded activity for the first 6-8 weeks.

So pretty much the $200 that a few chosen ones receive are already paid for by the account activity provided by the ones that get the middle finger in the end.

jschmigotz said:   If you look at the performance of US Bank over the years, they seem to be too smart of a bank for stupid stuff like that.

It is funny you should mention this. How can a good bank with such a proven track record make a silly mistake to advertise a $200 sign up bonus on their website and publicly post a promo code on said website that is only supposed to be used by customers specifically invited by US Bank to use it? The bank's experience and performance over the years makes it all the more implausible that this fiasco was the result of an honest mistake.

Highly doubt US Bank put the promo directly on their homepage so that everyone visiting usbank.com could see it -- the link posted in OP was a targeted link so people who got the offer by mail or email could go there to signup online

Its not US Bank's fault that the targeted link was posted publicly online -- the first line of the terms and the 2nd post in this thread mentioned that the promo was targeted

gacobacov said:   I don't see how US Bank has lost anything from this. Everything works out perfectly for them because they 1. get to sign up lots of new accounts; 2. profit from any and all activity on these accounts for 6 months (or get to charge the early closing fee); 3. get to cherrypick the customers they like according to recorded activity for the first 6-8 weeks.

1. There is obviously a cost to signing up all customers.
2. You probably then don't understand the profit model of a bank. If people never use the account, there's probably not much money to be made.
3. That would be illegal and, if found out (and true), would probably be crushed by all the negative publicity let alone civil and criminal penalties.

gacobacov said:   So pretty much the $200 that a few chosen ones receive are already paid for by the account activity provided by the ones that get the middle finger in the end.

See # 2 above.

jschmigotz said:   If you look at the performance of US Bank over the years, they seem to be too smart of a bank for stupid stuff like that.

gacobacov said:   It is funny you should mention this. How can a good bank with such a proven track record make a silly mistake to advertise a $200 sign up bonus on their website and publicly post a promo code on said website that is only supposed to be used by customers specifically invited by US Bank to use it? The bank's experience and performance over the years makes it all the more implausible that this fiasco was the result of an honest mistake.

Why? There are stories about otherwise reputable companies who mistakenly advertised the wrong price or accidentally published web pages that were not for the public to see. So apply Occam's Razor here. Which is more likely? That they nefariously set up a clever bait and switch, at the risk of their own, good reputation not to mention legal ramifications all to make a buck or someone somewhere made an honest mistake when setting up a web site. Believe what you will.

I am basing 3. solely on reports here that some people actually received the $200. Coincidentally, they mentioned they had heavy activity on their accounts, which gives us a clue to what might be happening. Maybe they should confirm if they had personal invitations by US Bank to open their accounts or they learned about the promo here.

About 2., I understand the profit model of the bank, and I know they are not profitting from absent activity. But they do charge a monthly fee if you have no activity, so they are forcing you to either pay them that fee or have activity for at least 6 months, that would recoup their costs according to 1.

gacobacov said:   I am basing 3. solely on reports here that some people actually received the $200. Coincidentally, they mentioned they had heavy activity on their accounts, which gives us a clue to what might be happening. Maybe they should confirm if they had personal invitations by US Bank to open their accounts or they learned about the promo here.

About 2., I understand the profit model of the bank, and I know they are not profitting from absent activity. But they do charge a monthly fee if you have no activity, so they are forcing you to either pay them that fee or have activity for at least 6 months, that would recoup their costs according to 1.


I had plenty of activity on my account. I had ACH transfers in and out of my checking and I made bill payments regularly. I was still denied because I did not receive a mailer.

Now two months after closing my account and numerous calls to customer service, I have yet to receive a check for the final balance. I would caution everyone to stay far away from this bank.

SUCCESS!!


Thank you for your patience while I reviewed your reply to U.S. Bank.

We appreciate you taking the time to share your additional feedback regarding this matter. Please know that we are truly sorry for the disappointment this situation has caused for you as well as other new U.S. Bank customers. Therefore, I appreciate the opportunity to respond to your latest email with some updated information I received after sending my prior email response.

As mentioned in my previous response below, U.S. Bank just recently learned that the promotional code for the new account bonus offer was shared on the Internet and advertised on several third party websites without U.S. Bank's permission or knowledge. Although U.S. Bank did not sanction these offers, we have recently made the decision to pay the cash bonus offer to customers who opened a consumer checking account with the correct promotional code and who have fulfilled all the terms of the offer.

We appreciate your continued patience while we are working on identifying applicants that have used the correct promotional code and who have fulfilled all the terms of the offer. Please understand that my department does not have access to your original application to confirm whether the correct promotional code was entered on your application; however, I can assure you that we have a special group that is handling the research and processing the credits to eligible accounts. We anticipate that the cash bonus will be credited to eligible accounts beginning this Friday, 01/25/13, and be visible in the accounts the following business day. Therefore, I recommend that you view your account next Monday, 01/28/13, in reference to the cash bonus offer you were expecting to receive.

Once again, I am very sorry for any misunderstanding. We truly hope that this gesture will help to assure you that U.S. Bank appreciates your business and we hope to be able to retain your business. Please feel free to contact me if I can be of further assistance.

Sincerely,

Pam Beattie
Senior Email Operations Specialist
U.S. Bank 24-Hour Banking and Financial Sales
-------------------------------------------------------------------------





Thank you for your thoughtful consideration in this matter. It is is disappointing that you do not want to make this right. If this promotion was specific as you have implied. Safeguards could have been put in place that would not have allowed the promo code to work for non specified customers. Next line of defense would have been the rep that called and verified that I would be getting the bonus for changing my direct deposit. U.S, Bank failed on many levels. It is essentially a bait and switch. Not something I would expect from a major financial institution. The fact is that I could have opened an account at any number of banks and received something. In the future as I look to utilize more banking services rest assured US bank will not be on my short list. You must also understand the impact of one customer's word of mouth advertisement. Good Luck to you!

God Bless

You guys are LUCKY,

jatan1986 said:   Highly doubt US Bank put the promo directly on their homepage so that everyone visiting usbank.com could see it -- the link posted in OP was a targeted link so people who got the offer by mail or email could go there to signup online

Its not US Bank's fault that the targeted link was posted publicly online -- the first line of the terms and the 2nd post in this thread mentioned that the promo was targeted
Really?
So being 100% unprofessional and posting the open link is not USBank's fault - after all, how could they know the web is full of bloggers re-posting all the offers in existence?

How come Citi, Chase, BofA, WF had learned to post unique individual offers? USBanks is not a mom-and-pop shop, they should invest in proper web design

Interesting twist. Will be watching my US Bank account for the next week. Thanks for the follow-up!

Nice, hope this is true. If they really do own up to their mistake and credit the bonus I might even stick with them and use them as my primary checking account for many years to come. I was gonna feel bad about dumping them and wasting the nice books of free checks they sent me in the beginning.

Account has been credited!! Impressed by US bank! they realized their mistake and fixed it A+!!

My $200 posted today! Kudos to US bank for following through.

My $200 posted today too! It showed up as "Adjusted Interest". My first direct deposit was right on 11/30, so I wasn't sure if I would qualify.

Posted $200 yesterday too. Not sure what cause them to change their minds as they were very adamant in declining initial claims. Was it the amount of complaints from FW readers or conclusion the promotion has actually worked for them? It could not be a coincidence they renew it the very same day they paid the last one (http://www.fatwallet.com/forums/finance/1253201/).

Glad to see them coming around and pay. Next time, they should be more considerate and give time to close old accounts.

$200 bucks posted in my account yesterday as "Adjusted Interest" as well. I'm pleasantly surprised.

DWooley said:   Posted $200 yesterday too. Not sure what cause them to change their minds as they were very adamant in declining initial claims. maybe someone complained to one of the bank regulators and they got wiser?

I can't believe I missed out on this!!!

My $200 posted on 1/24 too! I sent them secure message on 1/12 and they said I didn't qualify. Nice surprise

I got the $200 too!

I also got my 200! I thought that I would never see it after reading this thread!

Datapoint:

Opened account: 10/22/2012
Direct Deposits: 5x$100. EFT transfer of 1k
Bonus $200 applied 1/24/2013

I still haven't received my bonus. Gotta talk to my banker today.

Nice thing that US Bank has done.

I got the bonus before I attempted to close my account...

Finally, FINALLY I got my $200 bonus.... it was a lot of work and took a lot of cajoling in order to get them to pay me the $200! The good news for them is that I'm now a loyal USbank customer! $25K here we come! (need to deposit 25K to upgrade to platinum checking package so I get more points on credit card)

I finally got it as well--they even called to apologize for stringing me along. The bonus did not post on Jan 25 as they had promised, and it took a couple more email messages before they fixed it.

My wife has the US Bank Cash+ visa and she just received the mailer for opening a checking account for $200. All of the terms match the terms described in the OP except the expiration date is May 31st.

I was curious if anyone who received a targeted mailer was successful in triggering the bonus with an ACH transfer? My wife is cool with my FW tendencies as long as it doesn't require too much of her involvement. Setting up DD on my wife's behalf is a PITA for all involved.



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