Store does not want to return money for returned product

My wife went to new Linen store to buy some linens for our beds in August and spent there ~ $200
But when she came home i noticed that there is no manufacture name , nor product label and
did not look like it was brand new from manufacture.
So i told her to return it back to the store. But when she went there right away (the same day w/o even opening the package)
the owner did not want to return the money saying that in their return policy they can give just store credit
which she put on a piece of paper the amount and some kind of line to look like a signature and all the time she was very rude
and showing that she is not happy that we returning the items.
My wife called me from the store and asked what to do and since it was purchased on the credit card
i said that we always can reverse the transaction.

Since my wife did not like the shopping experience in that store , she said that she'll never go there again
so 2-3 days later we called the credit card and open a dispute that we return the product but owner does not want
to give us the money back. So they reversed the transaction , but 2 weeks ago we got a letter from them stating that the owner
does not recall any returns, complaints or any other issue with this transaction and they charged us back.

The only proof that we returned it was that piece of paper which my wife got from the owner , but when we fax it to credit card
they did not accept it as proof of return.

So i want to know what can be done to get our money back or to complain somewhere about this dishonest shop.

Sign: "This store took $xxx from me for returned items"

Stand outside their store and wait until they will give you your money back.

Small claim.

eta: they already lost the chargeback.

MaxRC said:   Sign: "This store took $xxx from me for returned items"

Stand outside their store and wait until they will give you your money back.

sign where? who will give me the money back?

Every store/company is free to set their own return/refund policy.
They are under NO obligation to refund your $ if they are following their usual policy!
Did they follow their usual policy????

ZenNUTS said:   Small claim.

eta: they already lost the chargeback.

i was thinking about that as well ,
but it cost ~ $45 to open a small claim plus i'll have to lose 2-3 days in court.

ivi555 said:   ZenNUTS said:   Small claim.

eta: they already lost the chargeback.

i was thinking about that as well ,
but it cost ~ $45 to open a small claim plus i'll have to lose 2-3 days in court.It's 2 hours, maybe, plus you can usually ask for the court cost back if you win.

its something your wife wanted anyway. you lost the dispute. have you tried asking for the merchandise to be returned to you?

business name/address so we can take 'em down on yelp?

Store return policy needs to be fair and clearly disclosed prior to the sale as per merchant card processing terms.

But this is a different dispute. The dispute here is that you returned something, they claim you didn't.

The owner has lied and will continue to lie regardless of which other third party you bring in. The only way to get them to do something other than to lie is to shame them into giving you your money back.

Agree with DamnoIT - file a police report for theft. Then send the police report to your cc company and reopen the dispute/file the chargeback again.

MaxRC said:   Store return policy needs to be fair and clearly disclosed prior to the sale as per merchant card processing terms.

But this is a different dispute. The dispute here is that you returned something, they claim you didn't.

The owner has lied and will continue to lie regardless of which other third party you bring in. The only way to get them to do something other than to lie is to shame them into giving you your money back.

yes , you are right. They lied already few times , when sold not 100% cotton, did not return money, claimed that nothing was return
and no one complaints about it. So even if i take them to court they'll keep lying saying that nothing was return to them and that piece of paper is not their store credit. I'll go there tonight and try to talk to them again.
May be will try to scare them with calling police and suing in court

It appears store is now saying that nothing was returned, so they have no store credit, no merchandise and they're out $200. File the police report.

MaxRC said:   Store return policy needs to be fair and clearly disclosed prior to the sale as per merchant card processing terms.

But this is a different dispute. The dispute here is that you returned something, they claim you didn't.

The owner has lied and will continue to lie regardless of which other third party you bring in. The only way to get them to do something other than to lie is to shame them into giving you your money back.The store owner gave the OP "store credit"- maybe I missed it but the store credit is still valid (although it sounds pretty amateurish), so they haven't just taken his money.

Just because the OP wants a refund instead of store credit doesn't mean they have to give it to him.

cheezedawg said:   MaxRC said:   Store return policy needs to be fair and clearly disclosed prior to the sale as per merchant card processing terms.

But this is a different dispute. The dispute here is that you returned something, they claim you didn't.

The owner has lied and will continue to lie regardless of which other third party you bring in. The only way to get them to do something other than to lie is to shame them into giving you your money back.The store owner gave the OP "store credit"- maybe I missed it but the store credit is still valid (although it sounds pretty amateurish), so they haven't just taken his money.

Just because the OP wants a refund instead of store credit doesn't mean they have to give it to him.

the thing is that after so many lies they might not even honor their own store credit.
But I'll go there tonight and will check how they react after i claim it again.

This has shady written all over it, and on both sides. Sounds like your wife is buying grey market goods and got burned because of buyer's remorse. Sorry but don't expect a stellar level of service from shady retailers. Take it as a lesson learned and buy your bed linen from something more reputable as a retailer. If they won the chargeback you're hosed, when the police show up he will simply show them the documentation on the chargeback as proof that the store is in the right and the police will side with them.

ivi555 said:   SUCKISSTAPLES said:   ivi555 said:   My wife went to new Linen store to buy some linens for our beds in August and spent there ~ $200
But when she came home i noticed that there is no manufacture name , nor product label and
did not look like it was brand new from manufacture.
So i told her to return it back to the store. .

Sounds to me like you were just mad at the cost and tried to find an excuse to demand your wife get the money back

the price was too cheap to be true , that's the reason why i googled it and find out that it's not 100% cotton.
And the packaging did not look like original from manufacture.

Yup, exactly what I thought. Next your wife will be trying to get Nordstrom to refund her the knockoff Gucci bag she bought on a street corner in New York.

the thing is that after so many lies they might not even honor their own store credit.

At this point, the only thing that has happened is that your wife returned an item and received a credit. You tried to do an end run around the store policy by disputing the charge.

When you disputed the charge did you tell them that you received a store credit?

It is not unusual for stores to have return policies only allowing store credit for returns. For example, the high-end linen manufacturer/retailer Frette only allows store credit for returns to its stores:
http://www.frette.com/assistance/return-policy

It is not legit to do a chargeback if the return policy was properly disclosed, so you should research whether the return policy was properly disclosed.

Alternatively, if your wife happened to make the purchase with an Am.Ex card with return protection, you could legitimately pursue that avenue.

ZenNUTS said:   Well, if you insist on going back to talk, bring a recorder if you are in a one-party consent state.
i am in NY , what is one-party consent?

Usless story:
I bought a set of "400 count Egyptian cotton sheet"s from a vendor at a home show for $30 while buzzed.

They lasted about three months...Lesson learned.