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Hello FWers,

I currently had a hot water heater installed on 12/20. Below is the timeline to this mess.

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep) .
12/7 - The local plumbing company comes to do the installation and cannot do it due to the size of the tank. The new estimate was an additional $200 for permits and minor work. New total is $1027. (All communicated from the plumber)
12/14 - I call the plumber back to "Okay" the work and ask him to send the final quote. No response on quote but responds about other things.
12/20 - Plumber does the work and calls me to sign off on the job for $1500! I explained thats not what I was told and we go back and forth for an hour. Apparently the tentant signed the contract.
12/21 - I get a call from the sales department and they tell me that I owe $1500. I explained I didn't agree to that and I called Home Depot back to have them become the middle man.
12/27 - The plumbing company now sends Home Depot and me an email with a quote from 12/7 for $1500. I never saw this quote in my life. This is actually the first time I've ever seen a quote from these people.

So now I owe $1500 for a $300 40 gallon water heater. I feel like I should only have to pay $1027. I have text message record of me asking for the final price and no reply. What options do I have? I haven't signed anything nor have I've given any payment. I'm totally willing to pay but I want to pay the amount I thought I was going to pay.

My 2 options I think are:

1) Have the heater removed and reinstall my old 1.
2) Go to small claims court. Will I need a lawyer?

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marketingmike (Jan. 02, 2013 @ 10:18p) |

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SUCKISSTAPLES (Jan. 02, 2013 @ 10:20p) |

Sweet, good to see you beat it out, there web statements leave it open ended to charge anything............

BTW I have to... (more)

joey791 (Jan. 03, 2013 @ 9:31p) |

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If the work is done and you haven't paid just tell them to pound sand. Your only agreement was $827 and they need to prove otherwise

The tenant signature doesn't matter

Sis is right. I'd verbally offer a take $1027 or pound. If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. " Then Id go talk to The Home Depot manager about your experience and tell them to drop the plumber for someone honest.

DellFanBoy said:   I feel like I should only have to pay $1027.
If this is going to become a battle of feelings, you will lose. But if you are going to focus on the facts, listen to SIS.

Ouch, two weeks ago I put in a 60 gallon that I got from them. They quoted $300 over the phone for a basic install and I knew the vent pipe had to be changed out to 4" and the connector for the chimney had to be changed, besides rerouting the gas and water, Im glad I did'nt let them come near it.

DellFanBoy said:   
My 2 options I think are:

1) Have the heater removed and reinstall my old 1.
2) Go to small claims court. Will I need a lawyer?
LOL, yea, tell them come and get the heater out and put your old one back in. In the mean time, shop for a cheaper install. But I doubt they are going to go with option 1.

dyam45 said:   Sis is right. I'd verbally offer a take $1027 or pound. If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. " Then Id go talk to The Home Depot manager about your experience and tell them to drop the plumber for someone honest.

Wording on the check memo line has no legal standing.

OP be careful of armchair lawyers here (myself included). They can get you in alot of trouble with incorrect advice. Personally I would go into Home Depot and tell them they need to take care of this. Home Depot has alot more to lose and they can pressure the contractor since they are the ones who give them work etc.

Personally I would pressure Home Depot to honor the original price of the $827 and only give up the higher amount if you really feel you need to after negotiation, but YMMV.

Thanks for all the feedback. I'll continue to communicate with Home Depot. I have yet to sign anything and they seem to be listening right now. Keep you all posted.

Why would you need to heat hot water?

others have pretty much said it - but focus on th facts:

- Is there a quote signed by you agreeing to the higher amount? If not - you didn't agree to it.

- Tenant should not have authority to authorize work, so doesn't matter what they agreed to/signed (check your local laws on this).

- Offer to pay them the lower amount. If they accept, get it in writing that the amount is for all services/parts rendered and have them sign it. It may not stand on the check, but a separately signed document is valid.

You may want to escalate this to Home Depot corporate as well via a written letter CC'd to the BBB and the State Attorney General.

You probably want to tell your tenant not to sign stuffs like this next time.

And what did they do for $1027/$1500?

What state are you in? I think in general, if the amount is over $500, you need a written contract. As you didn't sign anything but only verbally agreed to the lesser amount, mention that and see what happens.

Also in general, I usually pay a licensed plumber anywhere from $100-$200 to install a water heater depending on what it needs, typically it's a little more if it needs a new vacuum breaker, need furnace cement for the vent pipe, new shut off valves etc. My handyman tells me he's even put them in for about $50, he just uses shark bite fittings for the hot and cold water so there's no soldering of pipes.

You can probably find some cheap ones on craigslist, just ask for their license number and check with the state to see if their license is still active.

In the future, you can try changing the anode rod, there's an old thread about it here somewhere. They're about $12 and if you change them on a regular basis (every 3-5 years) it'd have been much cheaper than $1027.

As for small claims, if you haven't paid them, let them take you to small claims and have them provide the contract. Tell them that it's not your signature and you never agreed to that amount.

If you are in rental prop business, have a pool of plumbers ready. That will save you a lot of money. I had brand new heaters installed for around $550(heater and labor).

Sometimes, the responses from a child corresponds with logic (and hopefully legality):

You're saying that I owe $1500? Prove it.

dyam45 said:   If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. "

Didn't that go out of fashion with 78 rpm records?

You could write "to acknowledge payer as rightful heir to the Hapsburg Empire" and have much the same effect.

If the plumbing company says they cannot install it because of the size of the tank why didn't you simply get another tank which would fit?

BEEFjerKAY said:   dyam45 said:   If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. "

Didn't that go out of fashion with 78 rpm records?

You could write "to acknowledge payer as rightful heir to the Hapsburg Empire" and have much the same effect.


I think it was on the tv show, "The People's Court". /shrugs/

henry33 said:   What state are you in? The state of confusion, from the sound of it. It's next to the 57th state!


BEEFjerKAY said:   dyam45 said:   If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. "

Didn't that go out of fashion with 78 rpm records?

You could write "to acknowledge payer as rightful heir to the Hapsburg Empire" and have much the same effect.
"Do you have Prince Albert in a can? You do? Well, LET HIM OUT - HE CAN"T BREATH!"

Here is Home Depot's info on their website

Water Heater Installation and Repair

Installation Process Facts

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep).

From the installation process facts

Q: Can I get a price without an in-home consultation?
A: Our authorized service provider will provide a quote over the phone and approximate the total cost of the job. However, the provider will conduct an on-site inspection to ensure the installation meets local code. Additional charges may apply. Final charges will be reviewed with you and no work will begin until your approval is given.

12/7 - The local plumbing company comes to do the installation and cannot do it due to the size of the tank. The new estimate was an additional $200 for permits and minor work. New total is $1027. (All communicated from the plumber)

See above(they are still doing what they say on their site and following it to a t).

Also about the permits under the in home consultation facts

Q: What is a permit and why do I need it?
A: Permits are governed by local cities and municipalities and required to ensure that a local plumbing inspector is dispatched to the site as a third party to review the workmanship of the installer. This is meant to ensure that the install has been executed safely and in line with local city and state plumbing codes and ensures that the quality of workmanship by our licensed professional installers meets plumbing standards.


Q: Do water heaters require permits?
A: Permits are required on most water heater installs and pricing varies by state, city and municipality. Our installation professionals can review the permit process and pricing with you and answer any questions you have.


12/14 - I call the plumber back to "Okay" the work and ask him to send the final quote. No response on quote but responds about other things.

With the last communication, yes I like things on paper also but your final quote from the plumber stands at 1027 and you okay this amount. You post no response on quote but responds about other things-was he doing more work for you? What was he responding too, did he look at anything else, how much time was involved? This is a big piece of the puzzle that could make up the difference.

12/20 - Plumber does the work and calls me to sign off on the job for $1500! I explained thats not what I was told and we go back and forth for an hour. Apparently the tentant signed the contract.

You gave a verbal ok, but the tenant signed the paperwork, sounds like the tenant owes you the difference of what you were quoted.


Really you have no options, no matter if they were the responsible party or not the tenant signed the bill, at any point did you tell the plumbing company to not deal with the tenant only you with the paperwork?

Not trying to be the devil's advocate but I work in the HVAC industry and see people trying to get out of bills for ridiculous stuff all the time, also this is a good lesson on never use a brick and mortar store for anything but go to a trusted contractor.

What's the best way to find a "trusted" contractor? yelp? A BBB rating is nice but I read on here that they tend to side with the vendors so an A-rating doesn't mean you can't get screwed.

First, what is the deal around here with landlords having significant work done to their properties and not being present to inspect/delegate/etc the work? At the very least the tenant should have known to inform you when they arrived to do the work.

Second, you're lucky. The tenant isn't authorized to sign for the work and they should have confirmed it before accepting the signature. $1500 is nuts for a hot water heater install, as owner occupant I did a like-for-like replacement that required no permit for a GE 50k btu 40gal heater and it was $480 installed myself.

LordB said:   dyam45 said:   Sis is right. I'd verbally offer a take $1027 or pound. If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. " Then Id go talk to The Home Depot manager about your experience and tell them to drop the plumber for someone honest.

Wording on the check memo line has no legal standing.

OP be careful of armchair lawyers here (myself included). They can get you in alot of trouble with incorrect advice. Personally I would go into Home Depot and tell them they need to take care of this. Home Depot has alot more to lose and they can pressure the contractor since they are the ones who give them work etc.

Personally I would pressure Home Depot to honor the original price of the $827 and only give up the higher amount if you really feel you need to after negotiation, but YMMV.


Dear op: only a fool fails to request a written estimate for work to be performed. Since you are clearly not a fool, I will assume you requested a written estimate for the work to be performed. Correct me if I am wrong about that. Anyway, consumer protection laws vary from state to state. In my state, if you requested a written estimate, then you are responsible for paying no more than 110% of the written estimate. You should check the laws in your state.

LordB is right, you should be wary of advice given by armchair lawyers including LordB himself, since his advice is erroneous. In certain circumstances, "payment in full" text on the memo line is an offer of settlement and cashing the check constitutes acceptance of the offer to settle. It is enforceable when the party making the offer of settlement has a reasonable basis to claim the amount tendered constitutes full performance on his/her part. In the circumstances op sets forth, it sounds like op has a reasonable basis to claim he owes much less than he was billed for.

Again, check the state consumer protection laws in your jurisdiction regarding written estimates.

A lawyer is always recommended unless the fee you pay the lawyer is more than the lawyer will help you save. However, in this case, you might be pleasantly surprised to find that consumer protection laws in your state might allow you to obtain an award of attorneys fees from the wrongdoer if you win your case. If this is the case and you decide to retain an attorney, make sure the retainer agreement provides that you owe nothing, win or lose. Thus, the only attorney who will take your case is one who is confident he/she will win, since he/she must recover fees from the wrongdoer or work for free. There are many many unemployed people in every profession, including attorneys, so it shouldn't be to hard to find an attorney willing to work for free just so he/she can build a client base or make a name for themselves.
Even if my advice is all wrong, you are out only $700, a drop in the bucket for wealthy gentlemen like ourselves.

BEEFjerKAY said:   dyam45 said:   If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. "

Didn't that go out of fashion with 78 rpm records?

You could write "to acknowledge payer as rightful heir to the Hapsburg Empire" and have much the same effect.


Please tell me any legal principle in American jurisprudence that is more recent than 78 rpm records

SUCKISSTAPLES said:   If the work is done and you haven't paid just tell them to pound sand. Your only agreement was $827 and they need to prove otherwise

The tenant signature doesn't matter


Unless you specifically authorized the tenant to act as your agent, their signature is no better than that of a drunk at the corner bar.

Ask HD politely to please furnish the contractor 4 - 40 lb bags of sand so they may start immediately to pound it.

DealCrzy said:   Why would you need to heat hot water?

FTW! For those who don't know what a "hot water heater" is... it is installed just next to the regular water heater and is used to heat hot water.

To be serious though... I just had my water heater replaced... the first thing the plumber asked... "do you own the house?" I don't THINK you have to worry about what your tenant signed.

I would concur with the angle of keep trying to pressure Home Depot.

The plumber knew about all permits when the quote was made. He decided to see if he could screw you for an extra $200. You told him he could have it. Then he got greedy and went for more.

Go in person to HD and speak to the manager. Tell him you agreed to $827 and don't intend to pay a penny more, and ask what their process is to get subcontractors. They'll honor the original quote and chew the sub.

After pulling that on me I would refuse to pay more than $827. They raised the price on you once and you went a long with it. Then they tried to screw you.

If they want paid they'll take $827. If not, keep dealing with Home Depot

StevenColorado said:   The plumber knew about all permits when the quote was made. He decided to see if he could screw you for an extra $200. You told him he could have it. Then he got greedy and went for more.

Go in person to HD and speak to the manager. Tell him you agreed to $827 and don't intend to pay a penny more, and ask what their process is to get subcontractors. They'll honor the original quote and chew the sub.


Really, and you would be wrong, my post proves that(btw Mickie thanks for the red on stating facts)

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep).

From the installation process facts

Q: Can I get a price without an in-home consultation?
A: Our authorized service provider will provide a quote over the phone and approximate the total cost of the job. However, the provider will conduct an on-site inspection to ensure the installation meets local code. Additional charges may apply. Final charges will be reviewed with you and no work will begin until your approval is given.

Again from their website, they gave a quote over the phone that was a ball park figure, until the contractor goes onsite and gives a price, additional charges may apply. I know y'all are smarter than this, you can't give a quote over a phone without seeing a job and if you think someone can do this you are using the wrong contractors.

joey791 said:   StevenColorado said:   The plumber knew about all permits when the quote was made. He decided to see if he could screw you for an extra $200. You told him he could have it. Then he got greedy and went for more.

Go in person to HD and speak to the manager. Tell him you agreed to $827 and don't intend to pay a penny more, and ask what their process is to get subcontractors. They'll honor the original quote and chew the sub.


Really, and you would be wrong, my post proves that(btw Mickie thanks for the red on stating facts)

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep).

From the installation process facts

Q: Can I get a price without an in-home consultation?
A: Our authorized service provider will provide a quote over the phone and approximate the total cost of the job. However, the provider will conduct an on-site inspection to ensure the installation meets local code. Additional charges may apply. Final charges will be reviewed with you and no work will begin until your approval is given.

Again from their website, they gave a quote over the phone that was a ball park figure, until the contractor goes onsite and gives a price, additional charges may apply. I know y'all are smarter than this, you can't give a quote over a phone without seeing a job and if you think someone can do this you are using the wrong contractors.



Quoted from previous misinformation:
You gave a verbal ok, but the tenant signed the paperwork, sounds like the tenant owes you the difference of what you were quoted.Really you have no options, no matter if they were the responsible party or not the tenant signed the bill, at any point did you tell the plumbing company to not deal with the tenant only you with the paperwork?

Say what? Good thing you are a contractor and apparently deal with naive people. Anyone who has an inkling of legal education knows that the contractor cannot legally get anyone besides the owner or their authorized agent to authorize work. If you chose to do otherwise, so what? Just another shyster contractor, IMO.

This is how they operate. A few relatives have had water heaters installed though Home Depot, Lowes etc.. over the last couple years. In each case, there is a reasonable quote at the store or over the phone and then the installer comes out and it doubles because of code changes or other issues that IMHO do not warrant the increase and should be predictable in the first place given the average life of a water heater.

DellFanBoy said:   Hello FWers,

I currently had a hot water heater installed on 12/20. Below is the timeline to this mess.

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep) .
12/7 - The local plumbing company comes to do the installation and cannot do it due to the size of the tank. The new estimate was an additional $200 for permits and minor work. New total is $1027. (All communicated from the plumber)
12/14 - I call the plumber back to "Okay" the work and ask him to send the final quote. No response on quote but responds about other things.
12/20 - Plumber does the work and calls me to sign off on the job for $1500! I explained thats not what I was told and we go back and forth for an hour. Apparently the tentant signed the contract.
12/21 - I get a call from the sales department and they tell me that I owe $1500. I explained I didn't agree to that and I called Home Depot back to have them become the middle man.
12/27 - The plumbing company now sends Home Depot and me an email with a quote from 12/7 for $1500. I never saw this quote in my life. This is actually the first time I've ever seen a quote from these people.

So now I owe $1500 for a $300 40 gallon water heater. I feel like I should only have to pay $1027. I have text message record of me asking for the final price and no reply. What options do I have? I haven't signed anything nor have I've given any payment. I'm totally willing to pay but I want to pay the amount I thought I was going to pay.

My 2 options I think are:

1) Have the heater removed and reinstall my old 1.
2) Go to small claims court. Will I need a lawyer?

acroBios said:   This is how they operate. A few relatives have had water heaters installed though Home Depot, Lowes etc.. over the last couple years. In each case, there is a reasonable quote at the store or over the phone and then the installer comes out and it doubles.



Which is a reason not to deal with any of them. Same goes for any of the chain plumbing companies, have never talked with an honest one. One guy came out and told me it would cost thousands for just the unit, literally, when HD had it for under 500. Picked up unit and self-installed, no need to deal with crooks, liars, and other shysters.


PS: Wife had called national chain to get an estimate before I got home.

I agree problem is not everyone can do it themselves for various reason and it is very frustrating when this happens. It seems like everyone is out to hustle you, well because they are, this is capitalism after all.

Mr DELLFANBOY.

When I read water heater in the tag line I jumped right on it.
I am a retired installer that worked for many years for H/Depot, Sears, Lowes, Montgomery Ward and Did Rheem Water heater service calls. I have installed all kinds of water heaters, probably around 4000.
For the record HD contracts out the water heaters. I was a subcontrator to the subcontractor. I was personally licensed, insured, and had the PA license at the end.
I will make some statements but some may not be 100% right because I do not know where you are located, what size of tank you ordered, what size was installed, and was it gas or electric. Gas issues were always more money than electric.
For any install I contacted the buyer directly to set up the install. I qualified the existing tank, gallons, size in height and other conditions. All I got for taking the wrong tank out and not installing it
was $35.. That did not cover anything, I lost money. There were times when even after all the pre arrival question, the tank was wrong.
Some places do require permits, a nice money grab. If a permit was needed I filled it out, got a customers check made out to the thieves and gave them a copy of the form. When I arrived at the job the only thing I took into the house was myself. I looked the site over very closely. Any extras were discussed with the person there. If there was an additional fee, for extra work beyond a permit fee a quote was given, written up and THE CHECK, PAYMENT requested. If they said they were only a tenant told them to call the landlord. I would call the store tell them the situation and the store dealt with the tenant, owner or whatever. I did not start the job until the store gave approval. I also did not hang around too long waiting for the store to get absent landlord approval. They paid nothing for hang around time. Many of my problems were with getting the old tank out. You cant take a 30 gallon tank up too many steps filled. It weighs over 300 pounds. Plus two people and a hand truck, well you get the drift.
As far as the extra charges I can not answer except to say that if this was a power venter model, where the chimney is pvc pipe that exits out the side of the building then there were always issues. You can request the contractors name and license information from the store, they have to give it to you.
I was also a landlord for over 35 years with multiple units so I know about tenants. I personally would do the following--get all your ducks in a row, call the store manager where the job started from. Get the final bill in writing, email is legal. I do not like texts. If you cant get it done there at the store, go to CORP. You can go to small claims, Judge Judy style, but that is a little bit more complicated. I will not go into that here.

A lot of people, and clowns replied to your post, but in the end it is up to you to resolve your problem.
I hope this helps you resolve your issue. Just for a note, of all the places I did tanks for Lowes was the absolute best. Sears sucked, and M/Ward is gone!!!!!

DellFanBoy said:   12/20 - Plumber does the work and calls me to sign off on the job for $1500! I explained thats not what I was told and we go back and forth for an hour. Apparently the tentant signed the contract.
What exactly did the tenant sign. Did tenant actually approve the contract or did they sign a piece of paper saying something to the effect that the work was completed (typically done at the end of the job).

Mickie3 said:   joey791 said:   StevenColorado said:   The plumber knew about all permits when the quote was made. He decided to see if he could screw you for an extra $200. You told him he could have it. Then he got greedy and went for more.

Go in person to HD and speak to the manager. Tell him you agreed to $827 and don't intend to pay a penny more, and ask what their process is to get subcontractors. They'll honor the original quote and chew the sub.


Really, and you would be wrong, my post proves that(btw Mickie thanks for the red on stating facts)

12/1 - Called Home Depot (Contracted to a local plumbing company) and got a quote for same day installation of $827 (communicated via phone from sales rep).

From the installation process facts

Q: Can I get a price without an in-home consultation?
A: Our authorized service provider will provide a quote over the phone and approximate the total cost of the job. However, the provider will conduct an on-site inspection to ensure the installation meets local code. Additional charges may apply. Final charges will be reviewed with you and no work will begin until your approval is given.

Again from their website, they gave a quote over the phone that was a ball park figure, until the contractor goes onsite and gives a price, additional charges may apply. I know y'all are smarter than this, you can't give a quote over a phone without seeing a job and if you think someone can do this you are using the wrong contractors.



Quoted from previous misinformation:
You gave a verbal ok, but the tenant signed the paperwork, sounds like the tenant owes you the difference of what you were quoted.Really you have no options, no matter if they were the responsible party or not the tenant signed the bill, at any point did you tell the plumbing company to not deal with the tenant only you with the paperwork?

Say what? Good thing you are a contractor and apparently deal with naive people. Anyone who has an inkling of legal education knows that the contractor cannot legally get anyone besides the owner or their authorized agent to authorize work. If you chose to do otherwise, so what? Just another shyster contractor, IMO.


or authorized agent, did at any time op state to anyone that the tenant was not an authorized agent? Thanks for taking a stab at me, you see I work at a multi million dollar mechanical firm thats one to the biggest in the region, we do COMMERCIAL work, threads like this is a good reason why to stay out of residential.

BTW we have good customers some have been with us 40+ years, there are some property management companies that actually authorize their tenants to sign our invoices, others don't. The ones that do we explain to the tenant what we did and call the property manager afterwards if they want us to(funny when you do good business with people you don't really have that much trouble). The managers that don't want their invoices signed or tenant involved we tell the tenant the issue is fixed and move on to the next call.

You don't know me from jack so your little stab at me and snide comments show how uneducated you are. If you can't add anything to the discussion to help the OP without going to name calling or making assumptions about people, maybe you shouldn't comment and keep your assumptions to yourself IMO.

wcjrjr said:   Mr DELLFANBOY.

When I read water heater in the tag line I jumped right on it.
I am a retired installer that worked for many years for H/Depot, Sears, Lowes, Montgomery Ward and Did Rheem Water heater service calls. I have installed all kinds of water heaters, probably around 4000.
For the record HD contracts out the water heaters. I was a subcontrator to the subcontractor. I was personally licensed, insured, and had the PA license at the end.
I will make some statements but some may not be 100% right because I do not know where you are located, what size of tank you ordered, what size was installed, and was it gas or electric. Gas issues were always more money than electric.
For any install I contacted the buyer directly to set up the install. I qualified the existing tank, gallons, size in height and other conditions. All I got for taking the wrong tank out and not installing it
was $35.. That did not cover anything, I lost money. There were times when even after all the pre arrival question, the tank was wrong.
Some places do require permits, a nice money grab. If a permit was needed I filled it out, got a customers check made out to the thieves and gave them a copy of the form. When I arrived at the job the only thing I took into the house was myself. I looked the site over very closely. Any extras were discussed with the person there. If there was an additional fee, for extra work beyond a permit fee a quote was given, written up and THE CHECK, PAYMENT requested. If they said they were only a tenant told them to call the landlord. I would call the store tell them the situation and the store dealt with the tenant, owner or whatever. I did not start the job until the store gave approval. I also did not hang around too long waiting for the store to get absent landlord approval. They paid nothing for hang around time. Many of my problems were with getting the old tank out. You cant take a 30 gallon tank up too many steps filled. It weighs over 300 pounds. Plus two people and a hand truck, well you get the drift.
As far as the extra charges I can not answer except to say that if this was a power venter model, where the chimney is pvc pipe that exits out the side of the building then there were always issues. You can request the contractors name and license information from the store, they have to give it to you.
I was also a landlord for over 35 years with multiple units so I know about tenants. I personally would do the following--get all your ducks in a row, call the store manager where the job started from. Get the final bill in writing, email is legal. I do not like texts. If you cant get it done there at the store, go to CORP. You can go to small claims, Judge Judy style, but that is a little bit more complicated. I will not go into that here.

A lot of people, and clowns replied to your post, but in the end it is up to you to resolve your problem.
I hope this helps you resolve your issue. Just for a note, of all the places I did tanks for Lowes was the absolute best. Sears sucked, and M/Ward is gone!!!!!


Chain store work sucks-We actually would do the stores themselves, every call we had an 8 page form that we had to fill out and if one spot was not filled out or filled out incorrectly they would dispute the charges and not want to pay. You were then required to get a store managers signature on all 8 pages before you left(non carbon) and they loved to call us before quitting time and then try to hide out to keep from signing the invoice and paying the bill. I actually made 2 hours overtime on a 1 hour call one time waiting in front of the managers office to get my paperwork signed because I couldn't get him to answer the intercom in the store.

$1500 for a water heater!? Do any of the following words appear on the cover of the owner's manual: gold-plated, tactical, tungsten, graphite, HDMI, Rolls-Royce...?

LordB said:   dyam45 said:   Sis is right. I'd verbally offer a take $1027 or pound. If they take it, put it in writing and to write on the check in the memo too "to settle all debt for services rendered. " Then Id go talk to The Home Depot manager about your experience and tell them to drop the plumber for someone honest.

Wording on the check memo line has no legal standing.


You are correct. Just more to show so in court if it ends up there. You have the unprovable verbal contract that only you can defend. You need a statement to end it at $1027 as my post stated. The words written in plain english on the check indicating the debt is clear to both parties and that you wrote the check for that intent and for no other purpose. The OP will need more than a unsupportable verbal quote to fight future claims and or collections and right now the OP has little. The plumbing people have all the cards and can send him to collections after they get his $1027 just for spite if they feel the desire to.

DealCrzy said:   Why would you need to heat hot water?
Good catch! Maybe because it wasn't hot enough.

Skipping 89 Messages...
Sweet, good to see you beat it out, there web statements leave it open ended to charge anything............

BTW I have to ask, even though it doesn't matter did they explain the price difference between the 1027 and 1500? Like what was done or had changed?



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