Optometry voucher deal gone sour; best course of action?

I suspect OP argued with them about not getting full service for $25.

You need to go overseas to get full service for that price.

germanpope said:   faw169 said:   Op, post the link to your review so we can all thumb-up your review.
Don't assume we all concluded he deserves it.
I was simply looking for advice on what to do. So far SUCKIS and maybe couple more seem to have gotten this right.
I am not seeking thumbs up of the review nor getting universal validation on FWF. Please focus on advice as to what to do from this point on if possible.

germanpope said:   nairamo said:   germanpope said:   nairamo said:   
Haven't had an eye exam in years, was due for one.
OK --- but if I was 20/20 I would just print out a chart and put it on the wall
You seem to have spent to much time on this

I disagree.
FYI, glaucoma or high eye pressure is a "silent killer" of your sight, same as high blood pressure or high cholesterol for your heart. You need to get your eye pressure checked periodically to make sure you don't have it, same as getting periodic blood pressure and cholesterol measurements. And there are many other diseases which can be silent initially...

 


Did you think the voucher covered this check?

people buy for a DEAL, not to make sure they are covered. Don't advertise what you can't offer and break even at least. Business responsibility, not buyers.

nairamo said:   
I was simply looking for advice on what to do. So far SUCKIS and maybe couple more seem to have gotten this right.
I am not seeking thumbs up of the review nor getting universal validation on FWF. Please focus on advice as to what to do from this point on if possible.

How are we supposed to give advice on what to do if we can't even tell if you're telling the truth or just presenting a VERY one sided argument?

Post the review or name of the business so that we can advise you on what to do, or realize that you're only portraying YOUR side of the situation and realize that we can only answer based on the information presented. Just remember that customers have gotten sued successfully for posting libelous reviews if they're not true, so sometimes doing nothing about a review that might be libelous could cost you in the end.

nairamo said:   
I definitely thought that they will at least measure the eye pressure. I am not sure, but it may be even malpractice not to do it routinely. Someone else I know used a similar coupon elsewhere and had both pressure measurement and dilatation done at no extra charge.

What exactly did the voucher state was included? It seems like you're making a lot of assumptions about what you paid for, what does the voucher state is offered?
FrugalFreak said:   

people buy for a DEAL, not to make sure they are covered. Don't advertise what you can't offer and break even at least. Business responsibility, not buyers.

That's possibly the biggest load of crap and why a lot of bad reviews get written by "deal" users, the deal you buy explicitly should state what is and isn't included. Making assumptions about what is covered on the part of the buyers and expecting the businesses to bend the deal to suit the customer isn't how it works. The customers buy a deal, the people offering the deal fulfill exactly what is offered.

If measuring the eye pressure isn't explicitly part of the deal, there is no reason to expect that it's covered.

Hehe, yeah
The owner told me to get a refund from Amazon. Amazon offered a refund for the visit a couple days later although I never contacted them for it, and I accepted. They also changed the terms of the voucher after the fact.

The problem is now that the optometry shop owner DEMANDS that I remove the review (which I BTW think is a reasonable review) or else he'll issue a new bill for the visit. This not only sounds unethical but may be illegal... I would have probably updated the review myself if he would have acted decently instead of continuing to use an arrogant and demanding tone.

Again lets KEEP IT CIVIL. I am not asking for thumbs up of the review or for interaction with the shop but rather a discussion on the best course of action with pertinent pros and cons.

Looks like a bad place to go. Another user left bad review on them.

settle down guys, this is not your ordinary store this is an Optique

OP gains nothing by posting any more information than she already has.

If collections does come, ask to validate. It will disappear.

nairamo said:   germanpope said:   faw169 said:   Op, post the link to your review so we can all thumb-up your review.
Don't assume we all concluded he deserves it.
I was simply looking for advice on what to do. So far SUCKIS and maybe couple more seem to have gotten this right.
I am not seeking thumbs up of the review nor getting universal validation on FWF. Please focus on advice as to what to do from this point on if possible.

As I mentioned earlier today, the easiest way to solve this issue is to contact Amazon Local and let them know that you received a bill that was suppose to be covered by the voucher. Even thought Amazon issued you a refund the merchant ( optometrist's office) is charging you for the same service that was suppose to be covered by the voucher, Amazon will tell the merchant that they cannot charge for the same service. So let Amazon handle it for you. There is no need worry about the bill unless the optometrist did additional work that was not covered in the voucher.

Also if you want a good advice, then show us the fiint prints on the voucher and the threatening letters from the doctor. Otherwise, we are only listening to one side and cannot give you a goob advice. We just cannot automatically assume that you are right and the optometrist is wrong.

Uso said:   Looks like a bad place to go. Another user left bad review on them.

Two bad reviews and more good reviews means it's a bad place to go? I look at other reviews by the reviewers, both negative reviews are 1-2 review posters, the 5 star reviews are people that have done a lot of other reviews.

In my opinion I would discount the 1 star reviews way before the 5 star reviews

suezyque said:   Ok, so now we have access to your review. Now how about showing us his "demands"?

This x100, especially reading the actual review in question it does almost come of as libelous.

nairamo said:   2) I respond to their email, warning that should they issue this new bill I will take it up with the DA, BBB, the opticians association, the state education bureau which is the licensing authority, etc. Y.elp won't approve of their practice either. OR
3) Ignore them for now but act according to #2 above if they issue the new bill
The optometrist is gonna be pissed now that your review is listed on the top with so many TUs.

Just go ahead and file the complaints, based on the simple fact they've threatened to send you a fictitious and erroneous bill out of revenge.
It may actually save you headaches if the agencies ask the optometrist for a response soon enough.

DAMN! Someone else, I assume from FW just posted a nasty review on Y.elp. Please remove it! yelp is supposed to be about real people posting their experience not some place to take vengeance!
I will have to delete all my comments above now since this is getting out of hand...

OP: There's nothing wrong with your original post. However, users shouldn't expect they can use the community for advice and then delete everything when it doesn't go their way.

Here's the OP:

I bought a $25 voucher on Amazon local that included a free eye exam and $200 off eyeglasses at a local shop since I haven't had my eyes checked in over 5 years. The receptionist gave me an attitude because of the coupon and the fact that I did not expect to use the second portion of the coupon since my vision seemed ok. Initially she asked me to pay an additional amount before seeing the optometrist however eventually she relented and let me proceed. The optometrist confirmed my 20/20 vision after a summary exam (without measuring eye pressure or dilating the pupils for which they wanted to charge extra). The entire visit left me with a bitter taste and I left a review on a review site explaining that.

The shop started emailing me a few days later regarding my review. They "apologized" and since I declined to return for another visit they told me to request a refund from Amazon (which contacted me a few days later and modified the voucher to exclude an eye examination alone and offered a refund which I accepted). The owner sent me an email asking with a demanding tone to remove the review, implying that they are trying to maintain 100% client satisfaction Moreover, later in the month he threatened to send me a new bill for the visit ($75) and follow up with collections unless I remove my review (all done through email).
I would probably have modified the review slightly on my own but I am now inclined to to keep it because of their continued attitude problem. Heck if I really wanted to be nasty I could even post about their threats and / or inform the review site about those threats.

I was thinking however of writing back that should they decide to issue a NEW bill more than 1 month after the fact, I will take it to the various consumer protection and professional licensing agencies. And that the review site will not be amused with their threats.
The other alternative (in order to minimize my own aggravation) would be to remove the review and ask him to send me a letter that they have no further financial demands for my visit.

As an aside, there is another negative review on the review site, which follows mine and also complains about the receptionist's attitude. Another initially negative review was modified to positive after an intervention from the shop.

I am seeking your advice regarding best course of action...

Op there's also nothing wrong with us naming this ripoff place who threaten collections to people who use a discount voucher

As a deal hunter I find that goes against all I stand for

You clearly were not the only person treated poorly when using a discount voucher .

I have no qualms using their name when giving my opinion of stores that mistreat voucher users. Let them subpoena FW for my user info . I'll be happy to see them in court.

Apparently people think fw is a place to post a rant , being sure to leave out half the facts , and being too afraid to name the company.

Be loud. Be proud.

His review was on 11/21. Someone else made a bad review on 12/10. Maybe this is really how they treat bargain hunters with vouchers so no reason to be concerned with your review.

New, very nasty review just posted half an hour ago. It is a regurg of the thread so it has to be someone from FW

US RULES ALSO DELETED HIS POST,OP MUST BE USRULES. LETS POST A REVIEW ABOUT USRULES.