I'm involved in what appears to be a collection and made some mistakes. If there's no recourse, I'm more than willing to suck it up and move on. However, I'd like to get your opinion/advice. Here are the details:
1. October: Visited XXX University urgent care. Paid copay at the time of visit.
2. December 20: Received call from XXX University Hospital requesting I call back.
3. December 26: Called the 877 telephone number given in the voicemail. The following occurred/was discussed:
a. The recorded answer stated that the number belongs to XXX University Health System.
b. I was told that I owed $122 for the visit in October.
c. My address was recorded incorrectly in their system (was an old address). I updated it.
d. I explicitly asked if the balance was in collections since they had been unable to contact me and the answer was no.
e. I paid the $122 via credit card and requested a receipt to be emailed.
4. December 30: No receipt received, called the 877 number (closed), so I directly called the urgent care office. They have no record of payment.
After doing phone number seaches, it's reasonably clear to me that I paid a collection agency. I'll confirm this very soon when I speak to someone else in XXX University billing. Assumng this is true, is there any recourse considering:
1. The collection agency misrepresented itself as having been part of XXX University Health System
2. The person I spoke with explicitly stated that the balance was not in collections
Like I said, if I need to suck it up as a life lesson, so be it. Your advice is appreciated.