Question for landlords: How to handle noise complaint

snotvornoe1 said:   Warranty of habitability covers unreasonable noise such as banging, pounding, jumping, stomping, dropping and dragging of heavy objects on floors above. The easiest is for offending neighbor (your sister-in-law) to cover her floors with carpeting and padding. The second easiest is for her to to move if the management lets her out of her lease without penalties. Ultimately the local ordinances throughout north america state similar to the following "Unreasonable noise means any excessive or unusually loud sound that disturbs the peace, comfort or response of a reasonable person of normal sensitivities or injures or endangers the health or safety of a reasonable person of normal sensitivities or which causes injury to plant or animal life, or damage to property or business." - Good luck to you.

PS. If the neighbor serves her, keeps record of each disturbance and takes her to small claims, he'll be awarded $35 per day and $100 per each night of disturbances. this is the going rate for causing someone stress related cardiovascular disease. Much cheaper to install carpeting with padding to reduce noise.

The person complaining downstairs is being unreasonable. Your post is complete hogwash.

The OP suggested letter sounds fine to me.

I wouldn't necessarily volunteer to move though. Doesn't seem necessary and it would be an inconvenience to her. I mean unless she actually wants to move to the ground floor.

If you aren't making unreasonable noise then its not the tenants fault. Kids running around isn't unreasonable. Landlords and tenants should all realize how this works. Either your neightbors and landlord are reasonable or they aren't.

I also wouldn't assume the property management really investigated this or even knows what the complaint is about. They just got a complaint and gave you official notice. It may be a CYA manuver on their part. It can be hard for managment to sort out complaints between tenants but ignoring comlaints can get them in trouble, so its safer for them to document just past on all such complaints.

When I was living in an apartment I got a noise complaint shortly after a new person moved in below me. It complained about loud TV noise late at nite coming from my apartment. Either the person below me was confused and heard someone elses TV or they had an unreasonable expectation about noise. I'd lived in that building years and not gotten any complaints and my TV wasn't loud at all. I assume they had blamed the wrong apartment. Management didn't even investigate, ask or anything but they just sent me a notice of a complaint. In the meantime the idiots next door to me threw parties late at night on weekends well past midnight.

I bet that after OP's sister moves out, someone else will move in. The person below them will probably complain about the new tenants too.

tedteddy said:   I bet that after OP's sister moves out, someone else will move in.

Didn't realize we had a high roller in the house.