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It's finally my turn to be fatwallet finance's personal whipping boy

had 3 personal accounts:

$15K Citi TY Premier opened 05/2009 (credit limit was the result of consolidating churned cards)
$5K Citi Professional Cash opened 08/2008
$2.5K Citi TY Preferred opened 07/2008

(1) I have never been late on any payment with any creditor and as far as i know have no credit report blemishes
(2) I was putting around $50K/month on the cards and using the "no preset" limit feature until about six months to a year ago
(3) Recently, I've been putting $20K/month across the premier and preferred

The spend in (2) and (3) is primarily business-type spend, but i did recently put a couple of flights onto the TY premier card to try and accumulate flight points.

No one at citi will tell me why they are closed. more info:
Timeline:
Login online: $15K card is closed
Phone call 1: First person I spoke to in customer service said no idea (Missouri). Manager claimed citi sent me a letter in december asking me to change how i use my credit (missouri).
Phone call 2: First guy (team india based on the name and accent) -- said it was a security risk, second guy in FL said "risk closure" and told me to call the CRU unit.
Phone call 3: called cru unit directly (MD), response: wasn't us. Transferred to CSR manager in FL, said she couldn't say why it was closed asked me for income info
Login online [next day]: now all 3 accounts are closed
online chatted with agent to confirm the other accounts are closed...

any clues as to why they would close it?
a) Reading on FW and myfico, i'm seeing a spat of closures from 2009 related to non-profitable cards w/o warning and w/o reason.
b) my income might not be high enough to warrant the amount of credit I have -- but there I'm not really sure *how* citi would know my income until call 3 (my mistake in telling them) -- but they closed the $15K card *before* that.

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(I think it's #1720454)

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Some of you may need airline tickets to Hong Kong soon.

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lock up some Thank You Points with some ticket reservations

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If you are using personal cards for business use, that's against their terms.

(2) I was putting around $50K/month on the cards and using the "no preset" limit feature until about six months to a year ago
(3) Recently, I've been putting $20K/month across the premier and preferred

(hint, hint)

sloppy1 said:   (2) I was putting around $50K/month on the cards and using the "no preset" limit feature until about six months to a year ago
(3) Recently, I've been putting $20K/month across the premier and preferred

(hint, hint)


So citi likes me better when I'm riskier?

stanolshefski said:   If you are using personal cards for business use, that's against their terms.
true, did they recently start enforcing this strictly?

several citi agents I have spoken to never seemed to care over the last 4 years.

What type of purchases have you been making with these credit cards?

pavloviandogs said:   stanolshefski said:   If you are using personal cards for business use, that's against their terms.
true, did they recently start enforcing this strictly?

several citi agents I have spoken to never seemed to care over the last 4 years.

They only care when they're looking for an excuse to close an account. This is also true of Citi checking accounts - they will try to get you to admit something you're doing is business and then close them, but only if they don't like your activity anyway (like big wires or whatever).

I guess you should just reflect on how much money you probably churned through them instead of focusing on the fact you won't get to make anymore money through Citi. I doubt you'll get this reversed or overturned.

Did you lose any TY points?

ZenNUTS said:   Did you lose any TY points?

Not sure yet... still showing up in thankyou.com.

obviously, I should move them out as quickly as possible.

More like Citi ThankYou for Nothing.

Too much ice cream

Does this have to do with lot of purchases at certain stores?

JuNooNi said:   Does this have to do with lot of purchases at certain stores?

None of the purchases were in store... there is no scheme to the purchasing. Never involved the mint nor vanilla reloads nor any of those. All of the purchasing was legit.

pavloviandogs said:   JuNooNi said:   Does this have to do with lot of purchases at certain stores?

None of the purchases were in store... there is no scheme to the purchasing. Never involved the mint nor vanilla reloads nor any of those. All of the purchasing was legit.


What are vanilla reloads? We were talking about vanilla ice cream. You got fat. The first step to fixing it is admitting you have a problem.

kwest said:   pavloviandogs said:   JuNooNi said:   Does this have to do with lot of purchases at certain stores?

None of the purchases were in store... there is no scheme to the purchasing. Never involved the mint nor vanilla reloads nor any of those. All of the purchasing was legit.


What are vanilla reloads? We were talking about vanilla ice cream. You got fat. The first step to fixing it is admitting you have a problem.


So you're saying citi hates fat people? I'm smelling a class action lawsuit ... or oh wait .. that's a different smell.

but seriously, no weird schemes, no ice cream purchases, no mafia dealings involved.

Regarding the biz thing, one further detail. The professional card is a biz card at least according to my most recent statement which calls the credit line a "Business Credit Line."

there was a big disconnect between your spending & your "income."

if you turned out to be doing something illegal, citi wouldn't have a leg to stand on & big fines would be levied.

Then some poor sap in middle mgmt. would find himself escorted out of the building by security & taken to his new mgmt. job at burger shack.

duckyhood said:   
if you turned out to be doing something illegal, citi wouldn't have a leg to stand on & big fines would be levied.


I'm confused by this part of your comment on so many levels...

(1) I did nothing illegal (which part of the several times I've reiterated that there was no scam didn't make sense?)
(2) Since when is citi liable for what its account holders do? If you go shoot up a school, I can't sue your bank for having extended credit to you.


I can understand them cancelling the CCs due to an income/spending disconnect... but then my question would be how did they obtain any income information about me? (considering they cancelled the big one before asking for income information)

Check your credit report,

Something might have popped up and triggered an adverse action.

pavloviandogs said:   duckyhood said:   
if you turned out to be doing something illegal, citi wouldn't have a leg to stand on & big fines would be levied.


I'm confused by this part of your comment on so many levels...

(1) I did nothing illegal (which part of the several times I've reiterated that there was no scam didn't make sense?)

You were doing something weird. If you're profitable, you might be allowed to explain yourself. If you're not, then your accounts get killed & you get the run around.

(2) Since when is citi liable for what its account holders do? If you go shoot up a school, I can't sue your bank for having extended credit to you.

We're in a post 9/11 era, bro. When a financial institution notices a "peculiarity," & has the power to correct it easily, the feds expect appropriate action to be taken.

As for your hypo, nobody at "my" bank knew that I was using the credit to finance a school shooting. So your lawsuit would most likely fail.

But sh!t might possibly hit the fan (in the form of big regulatory fines), if "my" bank had noticed my "weird" credit usage a few months before the shooting, BUT did NOTHING to figure out what was going on.


I can understand them cancelling the CCs due to an income/spending disconnect... but then my question would be how did they obtain any income information about me? (considering they cancelled the big one before asking for income information)

When you applied for credit, you reported income, which one of citi's risk algorithms flagged as "unusual" for your spending pattern. Most likely, you weren't profitable enough to keep around. So mgmt. skipped a financial review & just killed your accounts.

duckyhood said:   
You were doing something weird. If you're profitable, you might be allowed to explain yourself. If you're not, then your accounts get killed & you get the run around.


Weird and/or failing to be profitable is not illegal. People buying things on itunes are not making a profit by doing so... but somehow no biggie.

duckyhood said:   We're in a post 9/11 era, bro. When a financial institution notices a "peculiarity," & has the power to correct it easily, the feds expect appropriate action to be taken.

As for your hypo, nobody at "my" bank knew that I was using the credit to finance a school shooting. So your lawsuit would most likely fail.

But sh!t might possibly hit the fan (in the form of big regulatory fines), if "my" bank had noticed my "weird" credit usage a few months before the shooting, BUT did NOTHING to figure out what was going on.


glad to know you think we live in a police state... but I wasn't buying guns, ANFO, gasoline, or weapons... so I'm sure this is not something where they would bear liability.

duckyhood said:   When you applied for credit, you reported income, which one of citi's risk algorithms flagged as "unusual" for your spending pattern. Most likely, you weren't profitable enough to keep around. So mgmt. skipped a financial review & just killed your accounts.

but I applied in 2008 and 2009... not sure how their algorithm would flag something my income. I'm confident citi has made a pretty penny off of me.

KYBOSH said:   Check your credit report,

Something might have popped up and triggered an adverse action.


I think this tip might be the clincher...

It's not a late payment or anything like that, but several student loans are now coming out of deferment and that may be making it look like I would not be able to pay for all the CCs with my current income.

This doesn't make sense. If you had 50k of legitimate business spending, why didn't you report the 600k of business revenue when asked about income?

The bigger reason might have been that with all that spending, if you were paying it off every month, they weren't making any money on inerest fees from you and therefore deemed you "unprofitable" for basically using the cards as a checking account.

pavloviandogs said:   It's finally my turn to be fatwallet finance's personal whipping boy

So why did you create an alt id?

When they tell you there is "no preset limit" they mean "we're not telling you what the limit is and we'll cancel your a$$ for any reason we like" You should have taken the opportunity to increase you real credit lines on your other cards while you were spending $50k per month but you say the $15k CL was a result of consolidation so your other cards must have had low CL's also. You didn't provide income information in your OP but I think it would explain a lot.

So how do the HH blow through six figures a month??

Did you ever have any issues with fraud prior to the shutdown.

I think the one thing that might differenciate you from other churners is you had a low limit relative to the amount you were spending and used the "no preset" feature. If this is not what caused it, I will join you on the bench shortly.

Did you have a banking relationship with Citi?

Could it be your credit utilization ratio and credit score? The other day my credit score dropped 6 points because i put 4k on a 12k limit card. Have you been checking your credit score?

It might be worth contacting their executive response unit and seeing if they can help out directly with the issue. Google gives this contact number 718-248-0847 from a Consumerist post.

pwm112 said:   Did you ever have any issues with fraud prior to the shutdown.

I think the one thing that might differenciate you from other churners is you had a low limit relative to the amount you were spending and used the "no preset" feature. If this is not what caused it, I will join you on the bench shortly.

Did you have a banking relationship with Citi?


No bank relationship.

None of the cards ever had any real fraud. The $5K and $2.5K would set off the fraud warning every month when it was their times of the month.

UZ22 said:   Could it be your credit utilization ratio and credit score? The other day my credit score dropped 6 points because i put 4k on a 12k limit card. Have you been checking your credit score?

constantly looking at my FAKO on creditkarma and monthly on creditsesame...

things were looking better each month...

PlayItSafe said:   When they tell you there is "no preset limit" they mean "we're not telling you what the limit is and we'll cancel your a$$ for any reason we like" You should have taken the opportunity to increase you real credit lines on your other cards while you were spending $50k per month but you say the $15k CL was a result of consolidation so your other cards must have had low CL's also. You didn't provide income information in your OP but I think it would explain a lot.

Amen to that.

Back when I started my income was $70k/year. It has since gone down due to graduate school.

pavloviandogs said:   
None of the cards ever had any fraud. The $5K and $2.5K would set off the fraud warning every month when it was their times of the month.


What does this even mean? 'Real' Fraud? Set off fraud warnings "when it was their times of the month" ?

Clearly there is something shady here.

Mr0ffic3r said:   pavloviandogs said:   
None of the cards ever had any fraud. The $5K and $2.5K would set off the fraud warning every month when it was their times of the month.


What does this even mean? 'Real' Fraud? Set off fraud warnings "when it was their times of the month" ?

Clearly there is something shady here.


Sorry maybe I was unclear. I mean that even though I submitted transactions with the same merchant every month, citi would make me call them every month and tell them it's not fraud.

By their times of the month, I mean that I would cycle when the smaller card were used to insure that they were paid off each month and got new transactions with the rest going to the $15K card.

Is that sufficiently comprehensible for you?

Something is missing here. I think OP isn't telling us something. Not being a hater, OP, but all of this just doesn't add up.

pavloviandogs said:   The $5K and $2.5K would set off the fraud warning every month when it was their times of the month
fraud warnings attract eyeballs

Charging $50k per month against cards with $2.5k, $5k and $15k limits? I'm guessing they just didn't like the smell of that. Care to tell us what your "nothing unusual" buying habits were? So you were charging them up and paying them down multiple times during the month? Too much risk for them.

Skipping 267 Messages...
nsdp said:   Some of you may need airline tickets to Hong Kong soon
lock up some Thank You Points with some ticket reservations



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