posted: Aug. 16, 2013 @ 9:22a
OK, so this is my first FW post on the finance forum and Im not sure this belongs here, but here goes:
I purchased a home about a year ago that had the in ground Sentricon terminte system installed and was being service by Arrow Exterminators. As far as I know, the original owner paid a lot initially to have them install the system and then paid annually ($350 which is insane) for them to come out and monitor the stations. So, after I moved in, I began receiving invoices from Arrow Extermiantors (AE) for $350 to renew the annual contract and "Termite Warranty." Being an active Fatwalleter (and a devout skeptic), I was leary of the whole Sentricon system (read about all the cons to this system as well as ways exterminators wiggle out of the termite warranties) and felt that $350 was a waste of money. So, I ignored the invoices and decided I would use the stations since they are there and just monitor and service the stations myself (its not rocket science, though I am versed in that as well). I found online companies that sold replacement bait and read through all the literature on Sentricon and similar systems (still skeptical about it working effectiely, but since it was there I might as well use it).
Anyway, to make a long story longer, I came home from work yesterday and saw a plastic bag on my doorknob. Inside the bag was a brochure from Arrow Extermiantors saying they came and removed all of the in ground bait stations since I have not paid for the annual renewal. I was quite PO'ed at this for many reasons.
First, they came onto my property and into my back yard (I do not have a fence) while I was at work WITHOUT my permission. Thats trespassing in my book and if I was home, I wouldnt have let them onto my property.
Second, they removed all the stations and in many cases, left large holes in the ground, disturbed the ground cover, and were sloppy. Now I need to go back and refill holes, re-spread pine straw, etc. I have a few pictures of some of the holes, but its a bit difficult to see in pictures.
Third, what would have happened if my dog was outside and bit them or if they got injured on my property? This seems like a VERY poor practice.
Last, it was my understanding that the bait stations were paid for by the original owner and that the annual fee was for monitoring and re-baiting if necessary. Maybe this is untrue, but it wasnt clearly explained to me by Arrow.
What are my rights and options here? Call and talk to them and get them to reinstall? Take them to small claims court? I cannot leave the holes because I have a dog that could fall into them and it just looks bad. I was planning on calling Arrow today to give them a piece of my mind and ask for compensation/rectification, but I expect them to tell me to go pound sand. I dont really care too much about the stations, but if I did want to use them again, I would be forced to pay a lot to reinstall them - something that was already paid for by the original owner of the house. I appreciate all of your advice.
PS - Property is in GA (1.5 acres) in case it somehow matters