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I got points for purchases on 11/2, but none of the others between 10/20 and then, nor purchases made afterwards. Something's quite broken there.

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It seems that they are trickling in slowly.

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In my case, the new ones (after 11/2) are trickling in (with one between 11/2 and 11/12 gone missing) but all those between 10/20 and 11/2 are still not accounted for. Their IT folks are supposed to be working on it. Maybe I'm just lucky.

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looks like $25 cards have gone up slightly to 2940 points

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I am receiving no points after 11/17. They are becoming my least favorite CC company to deal with.

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2hotforu said:   I am receiving no points after 11/17. They are becoming my least favorite CC company to deal with.
  Same.  Not get any points.

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Thanks to OP and to other posters here.  If not for this thread would not have known to stay away from PenFed credit cards.  I just signed up with Sallie Mae, where a point is a point, and you get 5%.  Point devaluation is ridiculous, an absolute must to avoid, and who knows what PenFed will pull next!!  You turn around and they have their hand on your wallet.

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Stay far away from Penfed credit cards. The customer service is horrible. There is a problem with many users not getting any points. I have called many times and I have been given a different answer every time. The problem is still not fixed. I stopped using the card period now.

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Penfed isn't the most competent institution, but they all have their warts.  Maybe I'm a little more laid back than most in this thread, but I'm going to give them the benefit of the doubt that points will eventually start posting correctly.

I solely use my Penfed AMEX for flights. Unless someone can suggest another card where I'm earning 5pts per dollar on airfare (and not a 3 month promo, I'm talking a card that offers 5pts or close to it by default) I don't see a reason to jump ship here.

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My statements start on the 18th, so while I also noticed I haven't earned any points since 11/17, I simply thought they are doing it at the end of the cycle nowadays unlike processing it as we go.

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donotdrinkPBR said:   Penfed isn't the most competent institution, but they all have their warts.  Maybe I'm a little more laid back than most in this thread, but I'm going to give them the benefit of the doubt that points will eventually start posting correctly.

I solely use my Penfed AMEX for flights. Unless someone can suggest another card where I'm earning 5pts per dollar on airfare (and not a 3 month promo, I'm talking a card that offers 5pts or close to it by default) I don't see a reason to jump ship here.

with penfed amex, we earn ~4.2% at the current point value.   
chase csp gives 2 UR points per dollar for airline tickets. UR points are worth ~ 2 cents each, so this is similar. Now, penfed amex requires you to buy tickets directly from the airline, no travel agencies. csp if i am not mistaken does allow you to go through Expedia and the like and still get the 2 UR/point. This is important because you can usually get portal savings from travel agencies but not airlines. for example right now you can get 5% CashBack or an extra 2 UR points per dollar for Travelocity. you can get 5% at Expedia. and an amazing 13% on Orbitz through ebates. 
Also, you can use chase ink to buy southwest egift cards from Staples.com and thus get 5 UR points/dollar at southwest if you are flying with them. 

Don't get me wrong, the penfed amex is a good card, I have it and I use it to buy flights sometimes. But sometimes you can do much better. 
 

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donotdrinkPBR said:   Penfed isn't the most competent institution, but they all have their warts.  Maybe I'm a little more laid back than most in this thread, but I'm going to give them the benefit of the doubt that points will eventually start posting correctly.

I solely use my Penfed AMEX for flights. Unless someone can suggest another card where I'm earning 5pts per dollar on airfare (and not a 3 month promo, I'm talking a card that offers 5pts or close to it by default) I don't see a reason to jump ship here.

  Have received no points.  So they were good when they first started then they brought the points in house.  Now they can't/won't fix it.  I was told to list every thing I used the card for since the 17th so they can open a "case"  lol.  I am not wasting my time calling every month for hours to do this. 

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Other than the prepaid Visa cards and maybe Amazon gift cards, how are the redemption values for merchandise, travel, etc.?  Worth it?

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FutureBillionaire said:   It seems that they are trickling in slowly.
  
Yep. I'm also missing a fair amount of points. Some amounts seem to be trickling in here and there. In anycase I just crossed 2940, so I just cashed out for a CVS gift card.

In anycase, this is an Amex Offer only credit card. Beyond that they are not worth dealing with.

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Several people in this thread have complained of Penfed customer service. I want to echo my own negative experience. I  have had the no fee 5% CashBack on gas card for several years. I was told by a csr if you opened an IRA they waived the 25 dollar yearly fee. I opened an IRA thinking this would save me 50 bucks toward my two cards. (one card is for my college age son on my account but in his name) I was still charged the fee on two of my cards. Called csr and was told it had to be a certain kind of IRA which I was not told initially. They would not waive the fee. They have my IRA money. I will get Fort Knox Credit Union card or Sallie Mae credit card and close this one out. I will transfer the IRA and not look back. Lousy customer service. American Express and Discover have much better customer service in my experience..  

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