EphU437 said:
Now, reading these posts, I am concerned. If our old citicard gets canceled, will it really hurt our credit rating? Can they cancel a card on which you have an outstanding balance?

2 of the cards we applied for were a promotional spend $750 in 4 months and get 25k bonus miles. Might they cancel the card before we hit that point?

If the old citicard gets canceled, I don't think it will hurt your credit rating too much unless you have no other "old" accounts... It didn't hurt my score much...

Yes, they can cancel the card at anytime, they have no obligation to wait until you spend $750

Technique said:citibank closed all my cards at the end of last week... Their reasoning was I had too many inquires (I have 10 hard pulls on the Equifax report they pulled)... I have a credit score of around 800 on all 3 bureaus... They refused to open the accounts and were quite rude for no reason... When I asked for a supervisor, I was just transfered to another even more rude representative (not a supervisor). I will try back in a week or so and see if I have more luck, but that department has to be more accountable for their actions... I mean, I have never had a single late payment, my net worth is in the Ms, my annual income is well into 6 figures, and all balances are paid in full each month... I only have like a dozen credit cards (3 of them citi)... And the worst thing is, my oldest citi card was from 1994! So I've been a loyal customer for almost 15 years and they treated me like dirt and cut me off with no notice at all... I only found out when I logged into accountonline and it said my account had been closed...

Citibank really needs to put that department in check... It looks like some letters will need to be written to the office of the chairman and the SVP of that divison... If anyone can point me to that information, that would be great...

Also, I have balances on a few of the cards they closed... Should I pay it off before the statement cycle date? Does it make any difference?

I'm also wondering if I'll get my AA miles for the purchases that I made this month on my citi aadvantage card they shut down...

Me too. Citibank closed all three of my accounts. I consolidated 5 accounts into 3 in late Feb. Yesterday, I received a letter informing me of the closures. I have $13K BT in process and the payment was stopped. I was charged a returned fee.

What is happening? Make no sense at all. I am going to call Citibank and will keep you guys posted.

alextan

Technique said:BTW, I just recently got them to reopen all of my accounts. I had to seriously escalate things.

Tell us more. What did you have to do?

lhendricks92 said:Technique said:BTW, I just recently got them to reopen all of my accounts. I had to seriously escalate things.

Tell us more. What did you have to do?

About 10 hours and 50 phone calls, tons of research, tons of "waiting" for supervisors to "review" my status. Weeks going by with no responses... Asking for managers of managers... Eventually I found a manager who realized that my situation was not a risk and they reopened all my accounts immediately... I don't have any specific names to give you, all I can say is that if you don't fit the reasoning they are giving you (high balances, too many inquiries) then tell them they are in error and be prepared for a fight...

alextan said:swishyx said:alextan - did you also have a high inquiry count?

Yes, I did. I just completed a 20-card AOR in Feb.


alextan
How many on EQ?

Technique said:
That did it... Banks are paranoid these days... Do an AOR and be prepared to suffer the "wrath" of hurting banks like citi...
I have 2 EQ inquiries and am considering tacking on another 6 (including 4 citi apps)... I had 8 on there before, no adverse action. Scratching my head over here on whether the gaggle of new activity - apps plus maybe CLR - might "wake them up."

Fortunately I haven't experienced any adverse action since I stopped doing application sprees.

I spread my applications out. I never saw any compelling evidence that grouping them all together had any advantage anyway.

stook2001 said: Even if I cant get my accounts reopened, I intend to get those TY points.
Somehow, they let me redeem TY points after my accounts were closed. I did it within a month or so

74ak said:Technique said:
About 10 hours and 50 phone calls, tons of research, tons of "waiting" for supervisors to "review" my status. Weeks going by with no responses... Asking for managers of managers... Eventually I found a manager who realized that my situation was not a risk and they reopened all my accounts immediately... I don't have any specific names to give you, all I can say is that if you don't fit the reasoning they are giving you (high balances, too many inquiries) then tell them they are in error and be prepared for a fight...
Good for you.

A/A from citi as well: I had only 7 inquiries on EQ (in the past 12 months) and $0 of debt reported, scores in 780s and only 2 brand new accounts(in 4 years); per regular CSR my account was marked "Credit Abuse", later she transfered me to Credit "Mishandling" Dept. where thay suggested to wait for the letter...""Too many inqs on EQ"...though the real reason was, my guess, BT laundering through citi cards
so I b*ed them off and called back, they repulled my credit after I spoked to 2 managers but no luck - all accounts(both business and personal) were closed, which confirms that they monitor activity and use "Too many inqs on EQ" as an excuse

Well, I guess I will have to get few more new citi cards with TY bonuses

Same thing happened to me. Went from 0 inqs to 9 inqs and they closed all my accounts (I only had 2) due to "Credit Abuse". This was my transunion report. I called and they also said wait for the letter. I was approved for the card at the end of March and they closed it 10 days later, before I even activated the card. I was still able to activate it. Imagine my surprise when I tried to use the card and it was declined. So embarrassing.

74ak said:swishyx said:74ak said:A/A from citi as well: I had only 7 inquiries on EQ (in the past 12 months) and $0 of debt reported, scores in 780s and only 2 brand new accounts(in 4 years); per regular CSR my account was marked "Credit Abuse", later she transfered me to Credit "Mishandling" Dept. where thay suggested to wait for the letter...""Too many inqs on EQ"...though the real reason was, my guess, BT laundering through citi cards
so I b*ed them off and called back, they repulled my credit after I spoked to 2 managers but no luck - all accounts(both business and personal) were closed, which confirms that they monitor activity and use "Too many inqs on EQ" as an excuse

Well, I guess I will have to get few more new citi cards with TY bonuses

How many new accounts in the last 6 months? 12 months? When was your last round of apps?

I did mini AOR (mostly business) in December-January, on my credit report I had only 2 NEW personal accounts (really 3, but Am.ex messed up something and account "was opened" in 2004) and 8-10 business.
As far as citi, I had 1 new for biz and 1 new personal, I also had 4.5yo KeyBank(issued by Citi).
I was begging them to just reopen last one with a toy limit...
few more points to consider, I reallocated from key to new personal citi, and then BTed; made numerouse calls to reallocate to biz...so may be they monitor this activity as well
Hmmm. Interesting. I wonder if they'll open new accounts for someone who they took inquiry-driven adverse action against, or if you're blacklisted? Anyone willing to throw an app in to find out?

I hope folks will keep providing data points between this and the Citi adverse action thread that popped up.