I am not sure of other's experiences. But, it has been real disappointing in their e-deposit feature. After trying 5 times to get them to accept it, I threw my hands up and just mailed them the stinking check. No android application either.
jimmyrules712
Member
posted: Jan. 1, 2012 @ 9:47p
gobigorgohome said: I am not sure of other's experiences. But, it has been real disappointing in their e-deposit feature. After trying 5 times to get them to accept it, I threw my hands up and just mailed them the stinking check. No android application either.
I've e-deposited about a dozen checks. A couple of times I had to scan a check multiple times, but it was usually because the particular check was folded or wasn't scanned properly. Perhaps you need a better scanner?
highrisk
Member
posted: Jan. 1, 2012 @ 11:45p
According to my last customer service conversation, they are in development stages for mobile app...which includes ability to e-deposit from app (yes!)
ChiGuy121
New Member
posted: Jan. 7, 2012 @ 9:19a
For those concerned about hard pulls on their credit report when opening new accounts at Ally, here is what I was told recently via an online chat with an Ally CSR:
Checking: hard pull Money market and online savings: soft pull CD: no pull
highrisk said: According to my last customer service conversation, they are in development stages for mobile app...which includes ability to e-deposit from app (yes!)
Yay! Thanks for posting. When/if they release this, I will literally have no complaints about this bank whatsoever.
gobigorgohome said: I am not sure of other's experiences. But, it has been real disappointing in their e-deposit feature. After trying 5 times to get them to accept it, I threw my hands up and just mailed them the stinking check. No android application either.I agree, Ally's online deposit is terrible compared to USAA. They ask all these questions like the orientation of your scanner (?!?), there are way too many steps and then after all that I get an email the next day that my check was not accepted. Twice I've had to resubmit checks, I found its easier to just scan to a file myself and then submit the file instead of scanning from the web app.
USAA's web-based deposit app is straightforward and just works - gives instant confirmation that the check has been accepted (no waiting until the next day to find out) and the USAA Android app is even better... I've taken pictures of checks in poor light and it still deposits no problem.
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