Any update from recent applicants? I am very hungry for this card.
But given all the warnings, it seems I'd better sit and wait at this moment.

Thanks for the update, dataadmin. Hope I can get an invitation some day!

dataadmin said:My card came yesterday. BUT, as predicted it was the regular Platinum card not the Custom Cash card. I called and told them they sent me the wrong card. But, they said I needed an invitation code to get it. I told them I didn't have a code (may have lost it), but they said that I must have it to get the Custom Cash card. I asked them how I could get an invitation. They said you must be pre-selected based on certain critia (they wouldn't tell me what it was).

I told them I didn't want the card without the Custom Cash. They didn't try to keep me as a customer, and just closed the account.

Don't bother with this unless you have an invite. Now, we just need to figure out how to get an invite.

Yes, we need to get on that mailing list.

Why is this card so top-secret? I cant believe they would rater close the account than give you rewards. I guess since you were a brand-new customer and they had yet to make any $$ off of you anyway.

mothra0 said:dataadmin said:My card came yesterday. BUT, as predicted it was the regular Platinum card not the Custom Cash card. I called and told them they sent me the wrong card. But, they said I needed an invitation code to get it. I told them I didn't have a code (may have lost it), but they said that I must have it to get the Custom Cash card. I asked them how I could get an invitation. They said you must be pre-selected based on certain critia (they wouldn't tell me what it was).

I told them I didn't want the card without the Custom Cash. They didn't try to keep me as a customer, and just closed the account.

Don't bother with this unless you have an invite. Now, we just need to figure out how to get an invite.


Same thing happened to me. I applied over the phone and specifically told the lady over the phone that I was applying for the Custom Cash card. When I received the card, it turned out to be the Regular one. I called about 3 times trying to switch and finally they transferred me to a lady that contacted what she called the "operations dept." which successfully changed my card. She told me that I will have the same card number, but they will re-issue a new card with the same number. I have to give the CSR that helped me credit because she was very helpful and called me back twice to give me updates on what was happening.


EDIT: I didn't have an invitation number.

CONGRATS! You lucked out. I doubt it would happen to me. I would just end up with a sucky card.

Just got this in the mail... a nice surprise! Any other RBS cardholders get this?


Thank you... and enjoy the show!
You’ve earned the FREE Blockbuster® Night of Entertainment
certificate below just by using your RBS card.

Dear ILikeDollars:
Thank you for being an RBS customer and for using your RBS MasterCard.®
We appreciate your business, and we’re very pleased to present you with the
FREE Blockbuster® Night of Entertainment certificate below.
it’s easy to use — simply present it at any participating Blockbuster® store and you’re in for a great night of comedy... drama.., action.., or romance!
Thank you again for being an RBS customer, and please look out for more rewarding opportunities coming your way throughout the year.
Sincerely,
Joseph A. Hoffman Executive Vice President
Limit one certificate per account. Membership rules and Certain restrictions apply for rental at Blockbuster.” See back of certificate for complete terms and conditions. Redeemable at participating Blockbuster store locations in the U.S. Free movie rental, popcorn, and beverages must be redeemed in the same transaction. Blockbuster name, design and related marks are trademarks of Blockbuster Inc. © 2006 Blockbuster Inc. PJI rights reserved.
“Coca-Cola,”“Diet Coke” and the Dynamic Ribbons are trademarks of The Coca-Cola Company
The Coca-Cola Company 1511 rights reserved.

Make it happen
Present this certificate at any participating Blockbuster’ store. -

Night of Entertainment
This certificate entitles you to I free movie rental, 2 free 20-oz. Coca-Cola® beverages, plus 1 free tub of microwave popcorn.
Valid at any participating Blockbuster® store. <EDIT TO REMOVE 11-DIGIT CODE> Coupon expires 8/31/06.
See reverse for offer terms and exclusions.

Beware, I recently used this card on a large purchase and was only credited 1% instead of 3%, even though it was clearly the merchant category I spent the most. I called RBS to complain and was told that purchases from companies that you haven't bought anything from before don't qualify for 3%.

To give a clarifying example: I bought a new printer and a new laptop from apple in February. The two items showed up as two separate transactions, several weeks apart ($99 for the printer and $2200 for the laptop). Since Apple Computer has never been on any of my previous statements, I only received 1% CashBack for these purchases. On the other hand, if I had purchased a 99c mp3 from Apple in January, then I would have qualified for 3% on my laptop purchase.

Those sneaky bastards. When I get home I'm going to reread my card agreement to verify that the CSR wasn't lying to me.

makeinu said:Beware, I recently used this card on a large purchase and was only credited 1% instead of 3%, even though it was clearly the merchant category I spent the most. I called RBS to complain and was told that purchases from companies that you haven't bought anything from before don't qualify for 3%.

To give a clarifying example: I bought a new printer and a new laptop from apple in February. The two items showed up as two separate transactions, several weeks apart ($99 for the printer and $2200 for the laptop). Since Apple Computer has never been on any of my previous statements, I only received 1% CashBack for these purchases. On the other hand, if I had purchased a 99c mp3 from Apple in January, then I would have qualified for 3% on my laptop purchase.

Those sneaky bastards. When I get home I'm going to reread my card agreement to verify that the CSR wasn't lying to me.

I have had the card for a while now, and I have never experienced the problem you describe. Unless they changed the terms very recently without any notification, you were misinformed.

I just used this card last month to buy an appliance from Abt Electronics and can verify that I received 3% back on that purchase in my latest statement. I had never purchased from Abt Electronics before.

I think it may be possible that the laptop you bought from Apple was classified in a merchant category that did not correspond to the 16 or so merchant categories they have listed. I believe the terms say that you receive 1% on all other purchases.

makeinu said:
I've never experienced this problem before either and I'm certain that I've gotten 3% back on stores for which I've had no previous transactions. However, the CSR told me what he did and without the member agreement in front of me I couldn't refute it. It's possible that they simply let smaller transactions slip through.

I might not be able to get to my agreement until next week. Can you (or anyone else) look at your member agreement and refute/verify what the CSR told me?

Applied for this card using 800 number and specifically asked for the custom cash card. I was sent the Platinum card instead. I called to to the "operations department" and several supervisors. Refused to issue or convert to a custom cash card. This is in spite of my insistance that their website

http://customcash.rbsnb.com/applicationfaqs.html

states that no invitation was needed. I don't know how others did it w/o invitation. The CSRs and supervisors were very firm. From my experience don't even attempt. It is a complete waste of time. Will attempt to complain by letter. In my opinion RBS is BS.

makeinu said:djmckinn said:I just used this card last month to buy an appliance from Abt Electronics and can verify that I received 3% back on that purchase in my latest statement. I had never purchased from Abt Electronics before.

I think it may be possible that the laptop you bought from Apple was classified in a merchant category that did not correspond to the 16 or so merchant categories they have listed. I believe the terms say that you receive 1% on all other purchases.

They claim that almost all merchants correspond to one of the 16 categories. They even list "computer store" as an example. If "Apple Computer" isn't a computer store, then what is?

...I'm calling back RBS right now.

EDIT:
Ok. I just got off the phone with another CSR who informed me that large retailers such as WalMart, Apple Computer, etc. are not classified into any category and, therefore, do not qualify for 3%. She cited Section 5 of the card member agreement. I'll post back once I've examined this section myself.

Did you ever get this resolved? I'm curious because I'm looking at the website right now (as linked on the first page here) and it shows Wal-Mart under "General Retail" which would seem to indicate that at least that part of the CSR's statement didn't match what the RBS site implies.