In my monthly ING statement there was a thing showing this web address and a message saying that they want to know what you think. I think that all of us should fill this out and let them know that we are unhappy how they have been slow to raise rates for the last year or so. I know that all my 0% BT money has been in Emigrant Direct (and others) for quite a while now....
One would think that they would see their business slowing, competitors like Emigrant Direct growing and would get the hint they need to be offering better rates without us having to tell them, but I guess every bit helps.
miracules
Senior Member - 1K
posted: Jul. 15, 2005 @ 1:40p
Why not deposit in the competitors itself? I moved all my money to ED and am happy with it. Even if ING matches, I'm not going to switch.
May be, I'm missing something. Is there any other advantage that ING Direct has over these competitors?
fyleow
Senior Member
posted: Jul. 15, 2005 @ 1:54p
miracules said: Why not deposit in the competitors itself? I moved all my money to ED and am happy with it. Even if ING matches, I'm not going to switch.
May be, I'm missing something. Is there any other advantage that ING Direct has over these competitors?
Compared to ED, ING has a better website and IMO easier to use interface. They also don't make you change your password every so often.
scanchain
Senior Member
posted: Jul. 15, 2005 @ 2:33p
Told them I already pulled out all my money to higher APY accounts at other banks.
fyleow said: They also don't make you change your password every so often.
This is actually a *good* thing. Everyone should change their important passwords at least once every 3 months, and more often as the important goes up.
poorazn
Senior Member
posted: Jul. 15, 2005 @ 3:34p
gludlow said: fyleow said: They also don't make you change your password every so often.
This is actually a *good* thing. Everyone should change their important passwords at least once every 3 months, and more often as the important goes up.
just like here at work. Every password has to be different. Power on, HD pass, windows login, intranet login, unix login, file system login. And they all change either every 90 days or 185 days. and they cant repeat for 10 iterations.
welphd
Tired Member
posted: Jul. 15, 2005 @ 3:40p
poorazn said: gludlow said: fyleow said: They also don't make you change your password every so often.
This is actually a *good* thing. Everyone should change their important passwords at least once every 3 months, and more often as the important goes up.
just like here at work. Every password has to be different. Power on, HD pass, windows login, intranet login, unix login, file system login. And they all change either every 90 days or 185 days. and they cant repeat for 10 iterations.
someday, managing your passwords will be a fulltime job. Imagine changing hundreds of passwords every 3 months...
My only question to both ED & INGDirect is that when overnite libor is at 3.41% why is the deposit rate still 3.25% or 3.2%? why cant they both raise the rates....
fyleow said: miracules said: Why not deposit in the competitors itself? I moved all my money to ED and am happy with it. Even if ING matches, I'm not going to switch.
May be, I'm missing something. Is there any other advantage that ING Direct has over these competitors?
Compared to ED, ING has a better website and IMO easier to use interface. They also don't make you change your password every so often.
You can continue to enjoy your fancy website. Fore me, as long as the site is secure and functioning, I don't care a few more mouse-clicks. Of course I have moved money out of ED now, to a uglier site - Presidential, with 3.75% APY.
vonNezzy
Wacky Member
posted: Jul. 15, 2005 @ 7:12p
put in my opinion too...
In regards to the fancy website, I recommend ING to friends who aren't familiar with opening or using a savings account online because it's easiest to navigate. It's better than the awful <1% at banks around here
Didn't add that to my comments though, I'm all about the bad! I've been using ED but sent money to Presidential today to start the 3.50% checking acct.
Yup, gave them overall 2.76 grade, but mentioned in my comments that ED is more competetive and ING needs to increase interest rates. Also mentioned about having options to transfer funds to more banks, and an option for Credit card company to directly debit ING account (although I might not use it, its handy sometimes rather than transferring to checking, waiting 2 days, and then transferring to credit card).
UserDan
Member
posted: Jul. 15, 2005 @ 7:20p
Rate is much to low. Moved most of my funds to GMAC Bank. They offer a better rate, check writing, ATM card, and there transfers are very simple (like yours). They also have better rates on there CD's. I would be crazy (or just uninformed) to leave my funds with your bank.
We are doing them a service by giving them this information.
Seen ING ads on TNT today during british open. Funny, but cost money. And that's why the rates need to be lower.
Also, ING did a very smart thing initially - paying higher yields for a while, and attracted a lot of money because people would switch, especially with the opening bonuses and all. Now, the rates are still very competitive, and for people who do not constantly search for better deal, ING will appear to be quite good for some time more.
Can i ask why some people rated them so low? Compare them to MOST banks. Yes the rate isnt the highest at 3% but its still respectable. They have a nice website, easy transfers and most of us got a $50 bonus for signing up.
Do you really find them THAT bad?
I would rate my current bank (US bank) a solid C and ING blows them away.
souncool
Senior Member
posted: Jul. 15, 2005 @ 8:45p
thanx OP.
Voiced my opinion.
s0meguy
Member
posted: Jul. 15, 2005 @ 8:48p
UserDan said: Can i ask why some people rated them so low? Compare them to MOST banks. Yes the rate isnt the highest at 3% but its still respectable. They have a nice website, easy transfers and most of us got a $50 bonus for signing up.
Do you really find them THAT bad?
I would rate my current bank (US bank) a solid C and ING blows them away.
I ended up giving them a 3.1 or something around there. I totally agree with your comments.
I also filled their open comment section of the form with what I thought about their rates.
Boiler
Senior Member - 1K
posted: Jul. 15, 2005 @ 9:32p
Like many others, I moved my money to ED and now to Presidential and UFB(overflow from Presidential).
Why rate ING so low? ING is mainly an online bank so you rate it against other online banks. Look at the number of other online banks with higher interest rate in the online banking interest rate thread. ING services are the most basic, yet their rate is low compared to many others. I would give Presidential an A with their highest rate, checking and free bill pay. UFB a B for high rate, ATM re-imbursement, free checking. Other banks rates higher with easier ACH setup and higer rate like Capital one and GMAC, etc.
ING has become obsolete and their existence is not needed, unless you like their interface. I actually like a simpler and faster interface than ING's flash ad header on every page.
-------------------------------------------------------------------------------- Can i ask why some people rated them so low? Compare them to MOST banks. Yes the rate isnt the highest at 3% but its still respectable. They have a nice website, easy transfers and most of us got a $50 bonus for signing up.
Do you really find them THAT bad?
I would rate my current bank (US bank) a solid C and ING blows them away.
I rated them low becasue they only do ACH - no ATM card, no check writing and a low rate. They have a nice website but customer service was rude when you let them know you have a complaint - They got what they deserve
Actions speak louder than words, just move your money somewhere that has a better rate. You are not going to get a special prize because you are a loyal customer. I got my $25 for signing up and $250 for my referrals then I moved it elsewhere (except $1) when their interest rate didn't keep up.
Nagorak
Member
posted: Jul. 16, 2005 @ 7:07a
poorazn said: gludlow said: fyleow said: They also don't make you change your password every so often.
This is actually a *good* thing. Everyone should change their important passwords at least once every 3 months, and more often as the important goes up.
just like here at work. Every password has to be different. Power on, HD pass, windows login, intranet login, unix login, file system login. And they all change either every 90 days or 185 days. and they cant repeat for 10 iterations.
So then you have to write them all down because you can't remember them, and everything is less secure than if you only had one single password.
didYOUsearch
Cranky Member
posted: Jul. 16, 2005 @ 7:38a
WhiteGuy said: THANKS FOR GIVING US AN OVERALL GPA OF 2.1!
They are very happy about a D-
Odd I always considered that a bad thingI gave them a ) and got a different message!
THANKS FOR GRADING US!
You gave us a pretty low grade (0), which must mean something is not right. We can help make things better. Please email customerchampion@INGDirect.com and let us know what you think we could do to improve. Our Customer Champion will deal with it directly.
looks like this "special" email can be valuable when needing assistance
Nagorak
Member
posted: Jul. 16, 2005 @ 7:40a
I didn't purposely rate them low. I gave them mostly As and Bs with a couple of Cs and only a D in providing products I want. Somehow it came out to be a 2.4, which I guess is a C. Oh well... I don't have my money with them for a reason, may as well be honest.
You gave us a pretty low grade (0), which must mean something is not right. We can help make things better. Please email customerchampion@INGDirect.com and let us know what you think we could do to improve. Our Customer Champion will deal with it directly.
looks like this "special" email can be valuable when needing assistance
_____________________________________________
That's hilarious - Did you email them anything?
boldm28
Senior Member
posted: Jul. 16, 2005 @ 1:54p
Hey guys what is wrong with HSBC they offer 3.25 , as far as i know
BUSHMAN4
Senior Member
posted: Jul. 17, 2005 @ 1:26a
O.K. Guys, Bottom Line ACTION ALWAYS SPEAKS LOUDER THAN WORDS!
Move your money, 3% can be gotten in many local banks. 3.25 IS AVAILABLE AT ED, HSBC and a few others.
ING, not what they used to be. THEY USED TO BE A LEADER, Now they're just following at best.
Enough said
TooGoodToBeTrue
Senior Member
posted: Jul. 17, 2005 @ 3:51a
I gave them a 1.8 and got the same message:
THANKS FOR GRADING US!
You gave us a pretty low grade (1.8), which must mean something is not right. We can help make things better. Please email customerchampion@INGDirect.com and let us know what you think we could do to improve. Our Customer Champion will deal with it directly.
Has anyone actually e-mailed the "customer champion"?
Note: I have always been a fan of ING Direct, and a customer for 3+ years, but after lagging ED and Presidential (and others) for so long, I am itching to switch. Just need the push.
and i think you can link that acct to their free checking acct w/free billpay. (where as ING is just a savings acct that you cant do anything else with.)
i'm planning on doing this and closing both Netbank and ING. Anyone see any drawbacks?
jpsmoney
Ancient Member
posted: Jul. 18, 2005 @ 12:48a
I still think voting with your money (being transferred out) is more effective, both for getting the message across and making yourself the most money.
Presidential requires minimum $5000 balance. I don't think you should ever have that much money in a savings account earning only 3.75%. Make the most of your money, put it elsewhere where it'll work for you. I use INGDirect as a holding area for my salary and move money into my checking account at the end of every month or so to pay bills and whatnot.
Dario
Senior Member - 1K
posted: Jul. 18, 2005 @ 9:02a
Voiced my .02
NatronsMean
Happy Member
posted: Jul. 18, 2005 @ 10:32a
voiced my 2c. my comment: I have already moved most of my savings to a bank with a higher yield.
Presidential 3.75% is better rate than ED and ING ... hejustlaughs said: Presidential requires minimum $5000 balance. I don't think you should ever have that much money in a savings account earning only 3.75%. Make the most of your money, put it elsewhere where it'll work for you. I use INGDirect as a holding area for my salary and move money into my checking account at the end of every month or so to pay bills and whatnot.
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