First, Im going to tell you how to get to retention:
Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.
After CSR answers say "Does my account qualify for retention if I was to close this account?"
If CSR says yes, ask to be transferred.
These are available to MOST card members:
Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.
0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.
Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.
When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.
Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.
If you get offers not mentioned here, please post them as this will become an updated thread.
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Call: 1-800-950-5114
After you enter your account number hit #5 to get a CSR on the phone.
If you have already taken advantage of a retention offer recently you will not be able to qualify for retention on your other similar cards. Citi and ATT cards are counted seperately, as are Citi Professional cards. Calling about retention on one Citi card will likely disqualify you for retention on your other Citi cards (other than Professional), but you will still qualify you for retention for ATT cards.
Some members report that even when the CSR w/o being transfered to retention, Citibank then called them with offers and reopened their account. Closed accounts can be reopened within 12 months without a credit pull (hm-m, I thought it's only 90 days, not 12 mos.)
Message edited by: cyberkost on 2007-01-23 12:35:04 CST
And this is why YOU DA MAN, Storme! Green for you.
Storme said:First, Im going to tell you how to get to retention:
Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.
After CSR answers say "Does my account qualify for retention if I was to close this account?"
If CSR says yes, ask to be transferred.
These are available to MOST card members:
Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.
0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.
Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.
When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.
Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.
If you get offers not mentioned here, please post them as this will become an updated thread.
I managed a lower APR on my student card, 15% dropped to 8.99%, I asked for even lower rate but the rep said thats the best he can do as its a rewards(1%,5%) card.
I originally signed up for a Diamond Rewards for a 50 or 100gc, i forgot already, I had it for a year before I realized I still had it, called to cancel, was offered 5000pts to keep it, said ok, got my points, redeemed for $50gc, called again to cancel, and I couldn't believe they offere me ANOTHER 5000pts to keep it, last week I redeemed it for another $50gc, lets see what happens on my 3rd try to cancel the card, lmao
This worked like a charm for me, took less than 5 minutes total, and bumped my 1%/5% to 2%/5%. Will allow my to max out my rewards right around the end of the year now. Big thanks to you OP!
There's another way to speak to a retention person, they may actually CALL YOU after cancellation. That happened to me earlier this year with a Citi Universal card about 4 days after I closed it. They offered me 5% on EVERYTHING, however couldn't forego the $300 cap.
no go for me. told the csr about better offer from mbna and she couldn't do anything for the Cash Back. she could only offer me 0% bt and a 5% drop of the interest rate. i pay my balance full every month, so i was hoping for the 2%/5% Cash Back.
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