Citi Retention Offers

First, Im going to tell you how to get to retention:

Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.

After CSR answers say "Does my account qualify for retention if I was to close this account?"

If CSR says yes, ask to be transferred.

These are available to MOST card members:

Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.

Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.


When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.


Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.

If you get offers not mentioned here, please post them as this will become an updated thread.

Thank you.

And this is why YOU DA MAN, Storme! Green for you.

Storme said: First, Im going to tell you how to get to retention:

Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.

After CSR answers say "Does my account qualify for retention if I was to close this account?"

If CSR says yes, ask to be transferred.

These are available to MOST card members:

Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.

Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.


When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.


Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.

If you get offers not mentioned here, please post them as this will become an updated thread.

Thank you.

Thanks.

cool

Piece of cake. Just had it added to my account. The new 2% will start after 5 business days.

Thanks OP

I originally signed up for a Diamond Rewards for a 50 or 100gc, i forgot already, I had it for a year before I realized I still had it, called to cancel, was offered 5000pts to keep it, said ok, got my points, redeemed for $50gc, called again to cancel, and I couldn't believe they offere me ANOTHER 5000pts to keep it, last week I redeemed it for another $50gc, lets see what happens on my 3rd try to cancel the card, lmao

This worked like a charm for me, took less than 5 minutes total, and bumped my 1%/5% to 2%/5%. Will allow my to max out my rewards right around the end of the year now. Big thanks to you OP!

called them. got offered either 0%BT or purchase for 6 months.
chose BT.
no need to convert my platinum dividend.
Green for you, OP.

Storme said: Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

This may sound greedy but I wish the 1% extra applies to the "everyday" category also (i.e. 2%/6%).

also i dont understand the increase in CashBack rate!

If the cap is $300 - then it doesnt matter even if you get 50% CashBack - coz it will just stop at $300!

I always reach my $300 within first 6months (already did for my citi plat)

this is useful for only those stuggling to reach the cap.

i called and get this one

>>>0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.


saved a bunch money

thanks, bow

Thanks! I'll be getting 5% on my college tuition. Too bad it's only for 3 months.

fyi,

Called the number and the CSR who answered could only give 0% APR for a year which I did not want. He could not/would not give me bonus points. I asked to be transferred to the retention center and the "retention" guy was very polite and helpful but could only give me 1500 bonus points if I spend $300 in 3 months. He also mentioned to call back later again and see if they could do better!

I was offered bonus points I changed my card from Diamond preferred rewards to Dividend rewards. I did not want to do that because I can earn 75000 point/year but with dividend, the max is 30000 points or $300/year.

Thanx OP, 5 minutes got me 1500 bonus points. I shall do it again later (if I remember).

those of you getting an additional 1%, what's your usage pattern on the card?

- use regularly
-- (a) pay in full
-- (b) have balance (yikes! cut up the card and transfer to a 0%)
- don't use regularly
-- (c) never have
-- (d) used to but have moved to chase cash plus, etc.

um, or options e through zz.

thx! (i'm in d)

got 2%, 5% CashBack offer

i want everyone to pay off their credit card debt, please.

well, it would effectively end retention offers

src0 said: well, it would effectively end retention offers

Explain how it would end retention offers? Getting 2% on rewards instead of 1% has nothing to do with having debt on the card.

Thanks OP,

I got 9% off my current APR down to Prime.

Thanks so much

But don't credit cards also collect fee from merchants when you use their card and thats why some merchants might not like bank of america's new program where they will round ure purchases up to the nearest dollar and deposit the difference in the savings account. This will encourage use of the credit card whenever ythe buy anything, even small purchases, and will allow bank of america to collect more debit card fees from the merchant.

link to the bank of america program:
bank of america link

Was offered 5 miles/dollar on gas/grocery(/drugstores?) for a year, wanted to close an AAdvantage gold MC. Perhaps not worth paying anual fee for me.
Concerning the "rule" for this card, that one can cancel it within 37 days after the annual fee charged to get the fee reversed -- I am curious about the following possibility:
The terms when I opened this acct promised 5000 bonus miles after "the first anniversary". It seems logical that these would post at the end of the billing cycle having the anniversary date in it. Which is definitely < 37 days from that date, as well as from the date when the annual fee is charged. So... moral issues neglected for a moment.. it looks like I can then close the card within 37 days after beeing charged annual fee, get the annual fee reversed, yet bonus 5000 miles posted. Anyone tried this game?