For those that didn't know, under AMEX return protection...this is a great deal to return those laptops and cameras since some reatailers are typically charging 15% or more!
Q: The store where I bought my stereo is going to charge me a restocking fee if I return it to them. Can I return the item to you so I don't have to pay the restocking fee? A: We will reimburse you for restocking fee up to the program maximum of $300. You will need to call us to initiate a claim and you will be asked to send in your original store receipt and a receipt showing the restocking fee.
However, as always YMMV depending on what card you have, but I thought I'd share this! I have the Gold Rewards card and it applies to my card!
I was disturbed by Sear's latest return policy on Electronics. They charge 15% restocking fee for open items that is not defective and if you bought the Sear's warranty, you loose that as well.
ShaneM said: Thanks OP, another reason to finally get an AMEX card. Another reason to keep the Starwood card - BVG and this return price feature, all for $30.
SWEET! This is HOT! Thanks for letting us know OP!
didYOUsearch
Cranky Member
posted: Feb. 4, 2006 @ 1:20p
glowie629 said: Awesome to know.
I was disturbed by Sear's latest return policy on Electronics. They charge 15% restocking fee for open items that is not defective and if you bought the Sear's warranty, you loose that as well.why are you posting completely false info? You do NOT "lose" the money you pay for an extended warranty when returning an item, the store must credit the price of the warranty too.
lgwswanlake
Member
posted: Feb. 4, 2006 @ 9:36p
slap my face... I have a gold card and I do not know this. Perfect for yesterday's IBM 80GB HD and today's BB laptop return/rebuy deals... Did not use AMEX... Thanks OP for letting me know...
Mayhem
Member
posted: Feb. 5, 2006 @ 11:10a
Any other credit card has this protection? Alienware charged me 15% restocking fee on my BOA visa. Too bad! I should use my AMEX at the first place.
here is an idea, if you dont want it dont buy it, thats why retailers started these return policys, 10 years ago you could return anything with no problem its people who return half the crap they buy that caused the retailers to protect themselves. AMEX should get rid of that. you bought it if you decide you dont want it pay the fee.
jolly1312
Tired Member
posted: Feb. 5, 2006 @ 7:38p
The Link I see anyhow doesn't talk about the restocking fee.
Its a return protection program which was always there. You can return the item upto $300 if merchent don't take it back.
Correct me if I am wrong.
redsox9547
Senior Member
posted: Feb. 5, 2006 @ 7:51p
Click on frequently asked questions after you go to that link.
gomakeitreal
Happy Member
posted: Feb. 5, 2006 @ 9:33p
lillazyfats81 said: hmmm..
wonder why CLEAR isnt on the list
I think clear is on the list clear is a new card, so i guess they haven't updtated the list yet
if u look at benefit of clear, it says return protection there.
emaij said: Return has to be within 1 yr of purchase, right? No, it has to be within 90 days, I think. I have Blue and used their return protection before a couple of times, and try to put a plug for them whenever possible in my posts here, but many people hardly read previous posts when joining new threads I think (which is why you see many repeated questions).
Couple of things to notice are that they don't return the original s/h and you have to pay for the s/h while you return it to AMEX (which might kill you if it is a heavy item). Also, AMEX will accept returns only if the item is in resaleable condition, ie., you should have original packaging and all items are in good condition. They will not accept return if you say it is not working. Also, if you sent in your UPC for rebate, then you could be in trouble too.
Since no one mentioned this yet, I should mention that they also offer extended warranty, I think something like doubling the original manufacturer warranty. Never needed to use this, so don't know the exact terms.
Awesome. Will use this on my college textbooks since once they are "used" they charge a 80% sell back fee lol!
timkenichi
Happy Member
posted: Feb. 7, 2006 @ 12:22p
I see Platinum and Cash Rebate on the link but my card is called Platinum Cash Rebate (the one with Costco membership). Is mine eligible?
tk
VzwSpiker
Member
posted: Feb. 7, 2006 @ 1:06p
haridsv said: emaij said: Return has to be within 1 yr of purchase, right? No, it has to be within 90 days, I think. I have Blue and used their return protection before a couple of times, and try to put a plug for them whenever possible in my posts here, but many people hardly read previous posts when joining new threads I think (which is why you see many repeated questions).
Couple of things to notice are that they don't return the original s/h and you have to pay for the s/h while you return it to AMEX (which might kill you if it is a heavy item). Also, AMEX will accept returns only if the item is in resaleable condition, ie., you should have original packaging and all items are in good condition. They will not accept return if you say it is not working. Also, if you sent in your UPC for rebate, then you could be in trouble too.
Since no one mentioned this yet, I should mention that they also offer extended warranty, I think something like doubling the original manufacturer warranty. Never needed to use this, so don't know the exact terms.
You're right on the 90days but OP is talking about returning the re-stocking fee charged when returning at the retailer, not the shipping of the actual item back under AMEX's 90day return policy. I would assume no s/h fee applies when sending in copies of your receipts (shouldn't be too heavy).
Love my starwood card...and my blue for students card (although I'm not a student anymore but I'm too lazy to care).
Want a Platinum now but gonna wait a bit until my cash flow issues ease up (bought a lot of stuff for resale and it's just sitting around locking up my cash)
didYOUsearch said: glowie629 said: Awesome to know.
I was disturbed by Sear's latest return policy on Electronics. They charge 15% restocking fee for open items that is not defective and if you bought the Sear's warranty, you loose that as well.
why are you posting completely false info? You do NOT "lose" the money you pay for an extended warranty when returning an item, the store must credit the price of the warranty too.
How is this false information? When was the last time you returned electronics to Sears? Did you verify it was false b4 accusing me of lying? Sheesh.
I just returned a DS to Sears that i bought for my nephew less than 2 weeks ago (N.CA). He wanted blue and all they had was silver. I opened it only to check to make sure there were no dead pixels and in good working condition then carefully resealed it. The lady told me that she would have to charge me the restocking fee PLUS not refund the extended warranty. I talked her out of it since you couldn't even tell the box was opened. So I got my warranty refunded. But if it was processed as an open item, stocking fee + loss of warranty would have applied. Then she told me that she had to charge someone else a restocking fee for a returned opened box tv. She even stated that they lost the cost of the warranty that they bought.
Seriously, this is from experience. How is this false information?
warmandfuzzy
Member
posted: Feb. 12, 2006 @ 8:30p
Items not eligible for a refund are: animals and living plants; one-of-a kind items (including antiques, artwork, and furs); limited edition items; going-out-of-business sale items; consumable or perishable items with limited life spans (such as perfume, light bulbs, non-rechargeable batteries); jewelry (including, but not limited to loose gems, precious stones, metals, and pearls); watches; services and additional costs (such as installation charges, warranties, shipping, or memberships); rare and precious coins; used, altered, rebuilt and refurbished items; custom-built items, cellular phones; pagers; compact discs; digital video discs; mini discs; audiotapes; videotapes; computer software; firmware (such as console games, Nintendo, etc.); maps; books of any kind; health care items (such as blood pressure machines and diabetes equipment); formal wear; tickets of any kind; motorized vehicles (such as cars, trucks, motorcycles, boats, or airplanes ) and their parts; land and buildings; firearms; ammunition; negotiable instruments (such as promissory notes, stamps and travelers checks); cash and its equivalent; and items permanently affixed to home, office, vehicles, etc. (such as garage door openers, car alarms).
VzwSpiker said: haridsv said: emaij said: Return has to be within 1 yr of purchase, right? No, it has to be within 90 days, I think. I have Blue and used their return protection before a couple of times, and try to put a plug for them whenever possible in my posts here, but many people hardly read previous posts when joining new threads I think (which is why you see many repeated questions).
Couple of things to notice are that they don't return the original s/h and you have to pay for the s/h while you return it to AMEX (which might kill you if it is a heavy item). Also, AMEX will accept returns only if the item is in resaleable condition, ie., you should have original packaging and all items are in good condition. They will not accept return if you say it is not working. Also, if you sent in your UPC for rebate, then you could be in trouble too.
Since no one mentioned this yet, I should mention that they also offer extended warranty, I think something like doubling the original manufacturer warranty. Never needed to use this, so don't know the exact terms.
You're right on the 90days but OP is talking about returning the re-stocking fee charged when returning at the retailer, not the shipping of the actual item back under AMEX's 90day return policy. I would assume no s/h fee applies when sending in copies of your receipts (shouldn't be too heavy). You are right, but some of it was meant to be informational, not really related to the OP's claim. For the matter of fact, if it is just a matter of sending in the receipt, you might even be able fax them.
warmandfuzzy
Member
posted: Feb. 15, 2006 @ 6:41p
I just tried to use this program and found it to be nowhere near as useful as I thought it might be. The representative I spoke to was very rude and flat out told me that skin care products could not be returned (they are considered "consumable and perishable"). She then refused to tell me what items COULD qualify. Just a heads up for those of you who thought about using this program; AMEX will be very strict with their interpretation of the rules.
Teletubbie
Senior Member
posted: Feb. 15, 2006 @ 7:34p
I think the AMEX CSR was correct in your case. Consumables are not covered under this policy and your item would fall in that category. Even things such as toner ink, toner cartidges, blank computer media, printing paper, etc is also not covered.
If you try to return a designated item within 90 days from the date of purchase and the merchant won't take it back, American Express will refund the purchase, up to $300 per item.
igotskraped
Member
posted: Apr. 6, 2006 @ 10:42a
I work for Sears, and that isn't true. If you cancel or return something that you purchased with the Protection Agreement, you DO get the PA credited back to you. Sears can't just keep it. Given, the PA is pure profit for them (just like it is for every other company that offers something similar), but they can't just keep it because you didn't want the item. Also, in electronics you have 14 days to return something without getting charged the 15% restocking fee. Everywhere else it is 30 days. And yea, some of the things they are requiring us to charge a restocking fee on, are quite rediculous. Hope that helps anybody else for future reference. Dan
glowie629 said: didYOUsearch said: glowie629 said: Awesome to know.
I was disturbed by Sear's latest return policy on Electronics. They charge 15% restocking fee for open items that is not defective and if you bought the Sear's warranty, you loose that as well.
why are you posting completely false info? You do NOT "lose" the money you pay for an extended warranty when returning an item, the store must credit the price of the warranty too.
How is this false information? When was the last time you returned electronics to Sears? Did you verify it was false b4 accusing me of lying? Sheesh.
I just returned a DS to Sears that i bought for my nephew less than 2 weeks ago (N.CA). He wanted blue and all they had was silver. I opened it only to check to make sure there were no dead pixels and in good working condition then carefully resealed it. The lady told me that she would have to charge me the restocking fee PLUS not refund the extended warranty. I talked her out of it since you couldn't even tell the box was opened. So I got my warranty refunded. But if it was processed as an open item, stocking fee + loss of warranty would have applied. Then she told me that she had to charge someone else a restocking fee for a returned opened box tv. She even stated that they lost the cost of the warranty that they bought.
Seriously, this is from experience. How is this false information?
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
