Things that make quicken 2007 go "boom": comparing notes on crashes and workarounds

The only purpose of this thread is to compare notes about what's making the new quicken version unstable.

We have a thread focused on whether quicken 2007 is worth the money to upgrade. All posts concerning reviews, general impressions of the program, etc would fit nicely there.


So far, I've noticed that Quicken Home and Business 2007 will crash every time I do a "one-step-update" that includes any of my Capital One credit cards. Once those are removed, I have a better than 50% chance that it will complete without crashing.

Other notes about what causes and fixed problems for you would be appreciated.

I have a Cap one card I never use but it is included in my 1 set update. And my quicken never crashes when doing 1 set update.

Only problem I have noticed with Quicken is when I goto Home Inventory I get out of memory error and program quits.


Here is a list of banks in 1 set update.

AMEX - direct connect
BOA - direct connect
Citi- Direct connect for all checking and savings and credit cards and web connect for CD and brokerage.
Chase - direct connect
Cap One - direct connect
HSBC - direct connect
Fidelity - direct connect
Ingdirect - web connect
MBNA - web connect
Vanguard - direct connect

I have Quicken Home and Business 2007 just like you. Yes I have only 1 Cap one card. Only reason I dont cancel it is because it was opened in 1988 so it one of my older cards. Personally I think Cap one is one of the worst CC compaines out there. There rewards program sucks. They never offered a good BT as even on there 0% offers there is a 3% no cap fee. My interest rate is is fixed 6.99% but I never carry a balance so that is a mute issue for me.

DaveHanson said: Thanks, interesting. Perhaps its the comibation of my high number of accounts (100+) and the cap1 update that causes the problem.

LOL could be I have no where near 100 accounts. I have 21 accounts total between banking, brokerage and credit cards. I am only connecting to 12 places to get all thoses downloaded. That is counting Citibank 2X 1 for direct connect and 1 for web connect. Btw I forget USAA account which direct downloads.

Maybe you running into a memory limitation or something.

My Quicken went BOOM when I found out about Yodlee.....No need to pay for personal finance software ever again.

We like the cars, the cars that go Boom.

My Q2007 crashes at random when I click on anything.

Maybe anyone can share experience with Money2007.
I am considering about using Quicken or Microsoft Money. The author on PC Magazine gives a lot of credit to Quicken Premier 2007.

"Quicken Premium 2007 is better than anything Microsoft has done with Money"
"You won't go wrong using Microsoft Money Premium 2007, but this year Quicken has the edge - Kathy Yakal"

http://go.pcmag.com/quickenpremier07

Why do people bother with the latest and greatest accounting software?
It is not like a video game where the graphics get better every year.

Get a good, solid version with all of the features that you like and use it for years. V 2005 or 2006 will be cheaper and more stable now that the problems have been addressed.

I can't believe that release qualify (or lack thereof) on newer versions of quicken/quickbooks.
How do they convince people to shell out the money for the latest version?

Thanks dolmar. I was notified of this update by quicken before reading your post.

When I first tried to apply it, it killed the installation altogether...I had to reinstall.

After reinstalling, it worked ok. But then when doing a one-step update, it crashed abruptly 3 times before downloading everything. So obviously it didn't fix everything (big surprise)...

If I detect a pattern to this with the new updated R2, I'll post.

fwiw, I noticed this patch download automatically. It updated fine for me, but I didn't have any problems previously either. No Cap One cards though.

DaveHanson may be interested in my experience with Q2007 R2:

Q2007H&B R2 EWC "breaks" Schedule Updates and OSU that worked in R1

Q2007H&B R2 EWC "breaks" Schedule Updates and OSU that worked in R1
Posted: Oct 14, 2006 6:45 PM

One big improvement of Q2007H&B over Q2006H&B was the increase in numbers of FIs, login IDs and accounts that could be downloaded via One Step Update (OSU) or Schedule Updates (SU).

I posted my experience with Q2006H&B in:

Definitely a 20 login ID limit for One Step, Schedule Updates (Long)

Basically, Q2006H&B would fail after 10 FIs, 20 login IDs and 46 accounts.

Q2007H&B R1 dramatically raised the number that could be downloaded via Direct Connect (DC).

I got up to 12 FIs, 53 login IDs and 68 accounts before I ran out of accounts.

In addition, I was able to download 8 FIs, 12 login IDs and 14 accounts via Express Web Connect (EWC).

That's in addition to my DC accounts.

Q2007H&B R2 crashes with just 1 EWC account added to my regular DC downloads.

I can successfully download all my DCs, or all my EWCs, but just not together.

Of course, one of the most valuable features of Q2007H&B is the ability to do OSU and SU with EWC. so I did some trial and error.

I selected all my EWC accounts, i.e. 8 FIs, 12 IDs, 14 accounts.

Then I started adding DC accounts till Q2007H&B R2 crashed.

I was able to add 4 FIs, 8 IDs and 12 accounts before failure.

So, I go from 20 FIs, 61 IDs, 82 accounts down to 12 FIs, 24 IDs and 26 accounts with the update to R2.

Before people start suggesting re-installs, etc., I tried this out on my laptop again, works with R1, fails with R2.

The workaround is that I do all my EWCs and some DCs via SU, and do OSU to pick up all my other DCs.


Furthermore

When OSU fails, Q2007H&B R2 just spontaneously exits.

When SU fails, I note some very odd behavior.

At the scheduled time, the usual SU arrows will appear in the Windows Tray.

If I try to start Q2007, I get the usual "A schedule update is currently running ..."

If I wait a few seconds, I can then start up Q2007H&B, and the only clue that a SU did not complete is that the update times in the OSU Summary would be from the previous running of SU.

It would be nice to have the "unlimited" ceiling of R1 back, but R2 seems to have squashed the re-classification "feature," and that is more important to me.

Long story short, R2 is a keeper for me, with a little bit of juggling

Bob

Bob, I don't understand what R2 does that R1 doesn't for you?

>>>
"Bob, I don't understand what R2 does that R1 doesn't for you?"
<<<

Dave:

There were two bugs that affected me.

The first was probably the BIG reason Intuit rushed out R2 before they could fully debug the Express Web Connect (EWC) feature.

1) Doing a transfer of shares between brokerage accounts leaves the cost basis in the original account unchanged, so I would end up with a loss amounting to the value of shares transferred.

I got around that by doing a sell, then transfer cash, and a buy in the destination account.

Obviously that was VERY undesirable from reality, performance, and tax standpoints.


2) I like to re-categorize all my credit credits into the Liability group.

That way, my multitude of credit cards with 0 balances are not cluttering up my first Quicken screen page.

I also like to see my investment accounts in that first page, instead of having them bumped down by credit cards.

In Q2007H&B R1 certain EWC credit cards insist on popping back up into the credit card group after they are updated via OSU or SU.

Capital One, RBS, State Farm and U.S. Bank cards would do that.

BoA/MBNA cards like my Fidelity and Merrill+ cards would stay put in Liability.

R2 makes me much happier in that I can see most of my investments account in the first screen page.

Bob

is this a bug....?

on the main "income vs expenses screen" is one set of snapshot... but a detailed view (double click) shows something totally different.