Just completed an App-O-Rama on 10/21. Completed 26 applications. So far I've received 22, was rejected for 1 (too many Citibank cards), and am waiting for a Chase business, Chase personal, and PNC card.
Today I get a nasty call from PNC. The lady says she called my work number and a child answered the phone (she must have dialed the wrong number – I later confirmed she has the correct number on file). She then called old phone numbers she got off my credit report. They were my parent’s phone numbers (business and personal) and they told her I didn’t live there anymore (I haven’t for 3 years). Then she said she called my house and said my wife told her I don’t live there anymore. When I pressed her she agreed my wife said I wasn’t home.
Then she asked why I would apply for 11 cards in one day. I wanted to say, “I didn’t, I applied for 26”. I’m guessing the credit bureau she was using only had 11 of the inquiries. I told her I was taking advantage of bonuses and balance transfers that were being offered.
She then told me I needed to provide her with a recent pay stub, mortgage statement, and car registration. She later backed off when I was able to confirm my mortgage bank and amount and said a pay stub would be sufficient. The whole tone of the conversation was like I was being interrogated for a crime rather than confirming information as a potential customer. I can’t say I blame her for being suspicious, but the tone of the conversation put me off.
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This is slightly concerning because I was going to apply for the PNC (personal and business) in my upcoming AOR. Maybe I will move these up in the AOR list so the credit reports hopefully get pulled first. I'll let you know what happens with me.
sounds like a company that wants to get used, abused, and their card shredded as stated. Take their BT offer or whatever, and shred the card after a year.
I love the AoR. I don't think it is "wrong", "unethical", "immoral" or any other word which cannot be defined unanimously.
However, throwing it in her face that you are taking advantage of how the system was set up was not a smart move in my opinion. I'm sure she has the ability to put that into your file. The blatantly telling her you are taking advantage of sign up bonuses and BT games is only going to make her more likely to deny you the card if she has any authority. If she hears this all day from everyone you can be sure she'll mention something to her superiors.
I'm not saying anyone is obligated to keep AoR secret. I just don't see how you or anyone else benefited by your rubbing her nose in your ability to game the system.
If you don't like the way you were treated I simply would have told her you will not comply and choose not to do business with them. Or you could do like c47 said and take them for every penny.
This isnt unusual....realize the dept who likely called you WAS NOT the "friendly customer service/new accounts" dept. It was the FRAUD department.
Risk management/fraud folks have a certain tone and way of asking things that is offputting. You had 11 apps showing, and are doing something unusual (most "average" people do NOT do 11 apps), and their fear is someone is trying desperately to open accounts in your name. When the addresses and phone #s dont match, thats even MORE evidence its someone trying to do ID theft.
Its not at all rare to get a call like this, and in fact , PNC was doing a good job of managing risk....I would give them an "A" for that call.
tarcapone said:Just completed an App-O-Rama on 10/21. Completed 26 applications. So far I've received 22, was rejected for 1 (too many Citibank cards), and am waiting for a Chase business, Chase personal, and PNC card.
Today I get a nasty call from PNC. The lady says she called my work number and a child answered the phone (she must have dialed the wrong number – I later confirmed she has the correct number on file). She then called old phone numbers she got off my credit report. They were my parent’s phone numbers (business and personal) and they told her I didn’t live there anymore (I haven’t for 3 years). Then she said she called my house and said my wife told her I don’t live there anymore. When I pressed her she agreed my wife said I wasn’t home.
Then she asked why I would apply for 11 cards in one day. I wanted to say, “I didn’t, I applied for 26”. I’m guessing the credit bureau she was using only had 11 of the inquiries. I told her I was taking advantage of bonuses and balance transfers that were being offered.
She then told me I needed to provide her with a recent pay stub, mortgage statement, and car registration. She later backed off when I was able to confirm my mortgage bank and amount and said a pay stub would be sufficient. The whole tone of the conversation was like I was being interrogated for a crime rather than confirming information as a potential customer. I can’t say I blame her for being suspicious, but the tone of the conversation put me off.
I agree with SIS. Can you imagine if some average Joe got their credit report and discovered that 20+ credit cards were all opened the same week with 10+ inquiries on the same day? Then when they called they found out that the phone numbers and addresses didn't match what was on record.
They would probably sue not just for the ID theft but probably also for negligence or gross incompetance (I'm not a lawyer, sorry if I'm using the wrong words) because it *shoulda* been obvious that this was a credit grab.
If you aren't willing to put up with a few hoops to make thousands of dollars, either don't play the game or just accept the partial loss any time someone challenges you.
US Bank has done that to me before....applied for one of their cards as an after thought toward the end and asked why so many inquiries in one day....all they wanted me to do was fax a paystub...I had PNC on my list for the next go round and will move them closer to the front as others suggested....
During the latest credit harvest, Chase put a hold on my all 4 accounts and denied a BT check. I had to call at least 3 times to make it smooth. Whenever I call the CS number on my cards and entered the last 4, my call was automatically routed to the fraud department.
I survived and even though irritated, I also felt good that there were checks and balances. Funny thing was that even when I answered all the questions in my first call, they waited for the subsequent calls to enable my accounts.
grendel01 said:well when you get a call like this... how do you know they are really from PNC? (and not someone attempting to steal your identity?)
gr! Because you just applied for a card with them?
I understand your concern though - I have insisted on calling credit card companies back on the number on the back of the card if they call me and insist on verifying information without providing me information to prove who they are.
adiganifatwallet said:why we never hear if citi or chase does this "fraud check"? because citi and chase don't check?oh yeah, they do. But smaller issuers do tend to be more vigilant.
I have had calls from Citi asking why I applied for 6 Citi cards at the same time, and I explained that each one offered different rewards programs I was interested in.
adiganifatwallet said:why we never hear if citi or chase does this "fraud check"? because citi and chase don't check?
I've got my CC accounts frozen by both citi and chase when I've been actively increasing their share in my CC portfolio. Took couple of calls to un-freeze. Goes with the territory.
adiganifatwallet said:why we never hear if citi or chase does this "fraud check"? because citi and chase don't check?
Don't know about "fraud checks", but IMO Chase has THE BEST fraud prevention department. Once I've had CC # stolen, they somehow figured it out, cancelled the card, called me right away and overnighted a new card. They also called a couple of times after that when there was too much activity on any account just to check in (we're talking over 3K a day). These guys are good!
Don't know about "fraud checks", but IMO Chase has THE BEST fraud prevention department. Once I've had CC # stolen, they somehow figured it out, cancelled the card, called me right away and overnighted a new card. They also called a couple of times after that when there was too much activity on any account just to check in (we're talking over 3K a day). These guys are good!
Discover is also quite good. Back in the day when one could use CCs to buy I-bonds, I used my discover to purchase around 3k of bonds. Around 60 *seconds* later I got a call from discover to verify that I had indeed made the transaction.
Don't know about "fraud checks", but IMO Chase has THE BEST fraud prevention department. Once I've had CC # stolen, they somehow figured it out, cancelled the card, called me right away and overnighted a new card. They also called a couple of times after that when there was too much activity on any account just to check in (we're talking over 3K a day). These guys are good!
Yeah, they are vigilant, and it irritates the @#$% out of me. For some reason my spending patterns always trigger these account freezes and fraud verification BS. Then, when I'm irritated that my card was declined when trying to make a purchase, they expect me to thank them for the inconvenience. I always ask them to note my account that I never want my account frozen for any reason - and of course they tell me they will take whatever action they think is appropriate. The CC companies don't do this stuff because they are looking out for you - they know that legally you aren't responsible for fraudulent charges. They are simply trying to cover their own assets.
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