Same here. I just sent an email to them.

Applied for this Citi offer,
statement was closed yesterday with one purchse,
0% BT offer till 12/1/07 is there
but Only received 5,000 bonus TY points

Check your TY account

I actually got a reply from citi within 15 minutes. Here is what it said.

Our records indicate that this account is not enrolled for 10,000 Thank You bonus points.
If you have a letter of solicitation for the same, please send us a copy at the address
listed below and we will investigate the matter for you.

Citibank Customer Service
P.O. Box 6500
Sioux Falls, SD 57117

acura03 said:Same here. I just sent an email to them.

Received a letter today saying that I was supposed to receive 10K points, so the remaining 5K will be added to my account in 1 -2 billing cycles. I asked about this a week ago while requesting BT checks, CSR initiated a request to investigate without asking me to send anything. Seems like they are aware of this issue and will get it fixed. Considering the first 5K points showed fairly quickly, this wasn't a bad experience for me.

They should have gave you guys the 10,000pts the first time around, and not playing games like "oh, we didn't know (liar)"

I'm not gonna waste my time w/ this one-- much thanks for the info

Negative rating 'cause I'm not "gonna waste my time w/ this one." That is a good thing!

Oh no, how annoying and trouble it causes us consumers:

"I contacted the customer service today since I only received 5,000 pts as well. Same as what was posted earlier; the rep. was aware of this "clitch" as she called it, and she has submitted an investigation/dispute for me. She told me to call back in a week or so to check on the status."

glockophile said:agentjfong said:glockophile said:5,000 points here too. I'm not mailing squat to them, or sitting on the phone only to get bounced around. I just submitted an e-mail request for the points. If I get a form reply from a clueless CSR or anything other than "We will deposit 5,000 points into your account soon," I will complain the BBB. I would urge all of you to do the same.

Edit: I received a reply within 5 minutes of my email referring me to the ThankYou points department (aren't they a separate company???). Guess I will let the BBB handle it from here.

I would consider a BBB complaint a waste of time in this case... Citi/ThankYouNetwork has always been pretty responsive. The ThankYouNetwork has native-english-speaking CSR's, so its easy to explain things to them. When its an issue they can resolve, they do it for you. If its an issue from a credit card or from Citibank not giving enough points, the TY Network can't do anything about that: Citibank and the credit cards tell the TY Network how many points, so you'll have to take it up with them. Unfortunately, the Citibank phone CSR's are "overseas" and they work off a script, plus they aren't too bright anyway....

Yesterday I called the Thank You Network, and was transferred to Citi customer service, who had to transfer me to the correct department within Citi. I didn't feel like they were bouncing me around at all, the CSR's were very prompt and professional. I reached a CSR who told me they are aware of the issue, and said that the remaining 5000 points will be given in 1-2 billing periods. The phone call took no more than 5 minutes.

That wasn't so hard...

From past experience, I'd much rather let BBB handle the problem for me. You sound satisfied with your result despite being told you would get 10,000 points. Now you have to wait 1-2 billing statements to get what was promised from the start? Sounds like you are being jerked around to me. If a company doesn't give me what was promised, even after I've called about it once (you do still only have 5,000 points, right?), I'd raise a stink no matter what the end result of the phone call was. This is not a simple mixup that affects only you. It's screwing over thousands of customers, some of which are not FWers and might not even notice the mistake.

I don't know why everyone is so against filing BBB complaints. It takes 2 minutes on the site, and (in theory) it serves a much better deterrent function against this type of behavior when everyone complains.

EDIT: Link for the lazy: http://www.lincoln.bbb.org/complaintsearch.html

I'm satisfied as of now because my card just completed its first billing period, where I made a $0.25 purchase, that was paid off right away. If Citi needs another billing period or two to report more TY points, I can trust them for it. If you've been dealing with this issue for longer than that, I can understand your fustration.

I'm not at all against or scared of using the BBB. I've opened and resolved a handful of complaints with their help. In the dealing with retailers/businesses, though, if they are at least responsive, then I don't see any reason to go to the BBB. The BBB themselves strongly encourage you to try to work things out first. When the promises that Citi makes end up being broken, for example, then I will lean toward having "more muscle" back me up. No need to bring out a handgun to kill an insect, though... Truly bad practices, like rebate scams, and despicable retailers like T1gerdirect, on the other hand, should get BBB-treatment all the time.

agentjfong said:glockophile said:agentjfong said:glockophile said:5,000 points here too. I'm not mailing squat to them, or sitting on the phone only to get bounced around. I just submitted an e-mail request for the points. If I get a form reply from a clueless CSR or anything other than "We will deposit 5,000 points into your account soon," I will complain the BBB. I would urge all of you to do the same.

Edit: I received a reply within 5 minutes of my email referring me to the ThankYou points department (aren't they a separate company???). Guess I will let the BBB handle it from here.

I would consider a BBB complaint a waste of time in this case... Citi/ThankYouNetwork has always been pretty responsive. The ThankYouNetwork has native-english-speaking CSR's, so its easy to explain things to them. When its an issue they can resolve, they do it for you. If its an issue from a credit card or from Citibank not giving enough points, the TY Network can't do anything about that: Citibank and the credit cards tell the TY Network how many points, so you'll have to take it up with them. Unfortunately, the Citibank phone CSR's are "overseas" and they work off a script, plus they aren't too bright anyway....

Yesterday I called the Thank You Network, and was transferred to Citi customer service, who had to transfer me to the correct department within Citi. I didn't feel like they were bouncing me around at all, the CSR's were very prompt and professional. I reached a CSR who told me they are aware of the issue, and said that the remaining 5000 points will be given in 1-2 billing periods. The phone call took no more than 5 minutes.

That wasn't so hard...

From past experience, I'd much rather let BBB handle the problem for me. You sound satisfied with your result despite being told you would get 10,000 points. Now you have to wait 1-2 billing statements to get what was promised from the start? Sounds like you are being jerked around to me. If a company doesn't give me what was promised, even after I've called about it once (you do still only have 5,000 points, right?), I'd raise a stink no matter what the end result of the phone call was. This is not a simple mixup that affects only you. It's screwing over thousands of customers, some of which are not FWers and might not even notice the mistake.

I don't know why everyone is so against filing BBB complaints. It takes 2 minutes on the site, and (in theory) it serves a much better deterrent function against this type of behavior when everyone complains.

EDIT: Link for the lazy: http://www.lincoln.bbb.org/complaintsearch.html

I'm satisfied as of now because my card just completed its first billing period, where I made a $0.25 purchase, that was paid off right away. If Citi needs another billing period or two to report more TY points, I can trust them for it. If you've been dealing with this issue for longer than that, I can understand your fustration.

I'm not at all against or scared of using the BBB. I've opened and resolved a handful of complaints with their help. In the dealing with retailers/businesses, though, if they are at least responsive, then I don't see any reason to go to the BBB. The BBB themselves strongly encourage you to try to work things out first. When the promises that Citi makes end up being broken, for example, then I will lean toward having "more muscle" back me up. No need to bring out a handgun to kill an insect, though... Truly bad practices, like rebate scams, and despicable retailers like T1gerdirect, on the other hand, should get BBB-treatment all the time.

A lot of rebate scams begin with the company being responsive, and then delaying to the point where their responses turn into indifference. I'd rather not let it escalate to that point.

I participated in this promotion and made a purchase of ~$60 since that would equal about .50 in finance charge per month. When 60 days had passed, they denied me the $100 credit. They said I must not have clicked through the correct promotional link when I applied because they have no record of me having participated in this promotion. Whatever! I KNOW I clicked through the right link, I even printed off all the terms and conditions because this deal sounded too good to be true. Unfortunately, I have no way of proving what "link" I clicked through at the time I applied.

Same here, called the number on the back and they said they will investigate the matter. Got a letter saying that the issue should be resolved in 3-4 billing cycles. I guess they think they will have a lot fewer calls in 4 months. Keep at it guys.

I was also incorrectly credited with only 5,000 bonus points as everyone else. I just got off the phone with Citi where I was told the issue has been corrected (it was a system-wide problem).

I was expecting to have to fax the original offer to them as well to start the argument process, but was told there was no need for me to do anything and that I would see the other 5,000 points credited on my next billing statement which should occur automatically.