I sued Verizon and won!

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After a year of calls, certified letters, emails, and other attempts on my part to contact Verizon Wireless and after numerous calls from at least three different debt collection firms (on their end) and after having had my otherwise perfect credit reports reflect a charge-off for an account that had been paid on-time, I decided to sue Verizon. I did so and won about $700 and had them ordered to remove the derogatory information from my credit reports. I just got a call today asking where I would like my check mailed and am very happy to have stuck it to such an uncaring company. If anyone is interested, I can post more specific information. Prior to wasting my time, I thought that I would first probe for interest with this post.

~ Poodleman

P.S.: Please allow me some time to respond to any questions. Things are a bit hectic and I may not be able to check the site regularly. Thanks for your understanding!

Member Summary
Most Recent Posts
largeeyes said: <blockquote><hr>...How could one person ever need to sue a large corporation 19 times in a life time?<br... (more)

gatzdon (Feb. 09, 2007 @ 9:08a) |

If you did then you would know it was in small claims !!<br><br>largeeyes said: <blockquote><hr>mrng said: <blockquote><... (more)

mrng (Feb. 09, 2007 @ 9:12a) |

hello! <br>id love to sue verizon.wireless also! <br>i had broken my contract because iam disabled and they have been sc... (more)

svbrown43us (Mar. 22, 2007 @ 9:44p) |

This thread was picked up by The Consumerist and is covered here.
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Awesome... details would be good.

Create a website detailing exactly how you did it. Then offer it for sale to Verizon. <img src="i/expressions/face-icon-small-happy.gif" border=0> I bet they'd pay dearly to buy your silence.

OP, Congrats! Thank goodness someone finally decided that enough was enough and stood up for their rights. Now, how hard was it REALLY to sue, since everyone doesn't believe me that a few hours spent writing can reap a several hundred to several thousand dollars for the effort.

There are already lots of websites that go into how to sue and all. Start with your local Federal court, they probably have a pro-se guide on it.

The skinny of it is that when I signed up for wireless internet (EVDO) service, I asked that the device be billed with my cell phone. There was apparently some issue whereby they asked to issue it with a different area code. I asked if it would affect billing. I was told that it would not. They ended up generating a brand new account for the device, which not only forces me to deal with two payments per month, but also increases the cost by 20 dollars each cycle, as there is a discount if the device is associated with an existing cell. I called and asked that it be switched back. I was told that the billing would be pro-rated and transferred over. I said if that was the case to cancel my automatic billpay for the EVDO device, as it should be zeroed out. I was told that it was zeroed out and that the auto billpay would be canceled. Lo and behold, I was billed twice for the same service: one with a (407) Orlando area code and one with a (617/781) Boston area code.

I called and tried to explain that it was already paid and offered receipts. No dice. Disconnected and transferred continuously. I responded to billing @ verizon.com with the details. No response. Sent certified letter via NetPost Post-e-Digital to ensure not only that something was sent, but also the contents of the letter. They claimed this was never received right up to the point that I brought a scan of the text with a signed letter from a company supervisor at Post-e-Digital.

Basically, the company's claim was that I “overpaid my Florida account and underpaid my Massachusetts account”.

Not once did I receive an apology from them. Only the business day before court did they offer to do anything. Prior to that, they would not, on good faith, fix my credit reports. All this after having complained to the BBB, my state attorney general, etc.

I came to court with receipts from my bank showing payment had been made for over 1200 dollars for over a year, even into the current month! I also called Verizon beforehand, and did not mention this issue and simply asked them to send me a printout of payments received. They even had it listed as received! Still, they were unwilling to listen to me.

I spent a tremendous amount of time compiling paperwork, including the disputes filed with the credit bureaus and proof of debt collectors' contact AFTER the lawsuit was filed.

If anyone wants more detail, let me know. For now, I must sleep.

~ Poodleman

P.S.: I would strongly suggest exhausting all other avenues prior to filing a lawsuit. You cover your bases and build documentation for the case. Make sure that you get as much as possible in writing. Certified mail, email, complaints to official agencies, etc are all great items to have. When I went to court, I said, “your honor, I did beyond what could have been expected of any reasonable human in order to work this out with the defendant. I contacted them via every means that I could think of and it took the business day prior to this case to get any substantive response from them.” This helps regardless of what the matter entails. Keep your paperwork safe! I rented a safe deposit box for this purpose, as I was thinking of doing so anyway. If you are disorganized, keep a set of copies in another location, perhaps with a relative, so that you will always have your material with you.

Do not be afraid to sue if you are truly in the right. If you feel that you cannot achieve your goal after having done everything reasonable and then some, you have earned the right to escalate the matter. And with this escalation, there is a sense of finality, regardless of the outcome.

codename47 said: [Q]OP, Congrats! Thank goodness someone finally decided that enough was enough and stood up for their rights. Now, how hard was it REALLY to sue, since everyone doesn't believe me that a few hours spent writing can reap a several hundred to several thousand dollars for the effort.

There are already lots of websites that go into how to sue and all. Start with your local Federal court, they probably have a pro-se guide on it.

To answer your question, the lawsuit was surprisingly easy compared to the misery that I went through with Verizon prior to that point.

I respect all your efforts --- good to hear you won
but wouldn't you conclude that your efforts had zero net effect on their business practices?


Here's a question for you...........

At any time did they offer to settle with you rather than have a judge decide?

If so, what were the offers?????

Thanks

PS CONGRATULATIONS

chipcollector said: [Q]Here's a question for you...........

At any time did they offer to settle with you rather than have a judge decide?

If so, what were the offers?????

Thanks

PS CONGRATULATIONS

Yes, they did offer to settle. Their offer was to eat the court costs, zero out the account (really), to stop pursuing payment, and to notify the credit bureaus to delete the account. They never offered to accept responsibility, never apologized, never treated me with any respect, and never offered so much as to pay for my mailing costs for the letters that they claimed never to have received. I told them that the reason for consumer protection laws was to prevent abuse such as this and that to simply do what should have been done (and would have been acceptable) a year earlier was not fair. My wife and I went through tremendous aggravation as a result of their refusal to listen to me up until the point of the lawsuit. I will tell you this though, as I joked with my wife and as I mentioned in court (at some risk), it took not only a lawsuit, but an Eon, that being the Verizon rep's last name in order to get a response. I will forgo giving out her first name or location to offer her some degree of confidentiality, which I probably would not be afforded had they won.

germanpope said: [Q]I respect all your efforts --- good to hear you won
but wouldn't you conclude that your efforts had zero net effect on their business practices?

I recognize that I had a minimal effect on their overall practices. However, to drag one of their reps to court and mow them down with evidence left me with a good feeling. I may further publicize this if they give me any more trouble. I doubt they will, as they now take me quite seriously. Rightfully so. As they used to say on TV, “hommie don't play that.” <img src="i/expressions/face-icon-small-smile.gif" border=0>

BrainySmurf said: [Q]Create a website detailing exactly how you did it. Then offer it for sale to Verizon. <img src="i/expressions/face-icon-small-happy.gif" border=0> I bet they'd pay dearly to buy your silence.

It's a shame that my brother left website design. He could have done it for free and it would have looked more professional than I could manage. Funny thought though...

[Q]When I went to court, I said, “your honor, I did beyond what could have been expected of any reasonable human in order to work this out with the defendant.

One note, it isn't necessary to exhaust EVERY possible remedy before suing. Once they break the law, it is broken. As stated, they aren't likely to be in any hurry to fix it. That said, you do want to have a paper trail, but a certified letter followed by non-response is usually sufficient to head down to court.

The "working it out" part becomes more important once the suit is filed, because they'll claim that they tried to settle, and their BS offer of court costs and no money is a joke. Make them pay, and yes it never hurts to haul a rep in personally.

codename47 said: [Q][Q]When I went to court, I said, “your honor, I did beyond what could have been expected of any reasonable human in order to work this out with the defendant.

One note, it isn't necessary to exhaust EVERY possible remedy before suing. Once they break the law, it is broken. As stated, they aren't likely to be in any hurry to fix it. That said, you do want to have a paper trail, but a certified letter followed by non-response is usually sufficient to head down to court.

The "working it out" part becomes more important once the suit is filed, because they'll claim that they tried to settle, and their BS offer of court costs and no money is a joke. Make them pay, and yes it never hurts to haul a rep in personally.

While, factually, I do agree that you are correct in not having to exhaust EVERY available alternative, I personally would do the same again. The reason being is that the atmosphere within the courtroom was quite different and the defendant seemed quite awe-struck with the paper trail that I came in with. When the defendant claimed not to have received the certified letter, I indicated that there were also BBB complaints, emails, etc. This was quite damning evidence and certainly helped my case. Believe me, I would love not only to skip all the miscellaneous crap prior to the lawsuit but also to flay and salt the defendant. However, the paper trail seemed to carry quite a bit of weight with the magistrate.

Still, green for you, as I do agree.

Edit: grammar

Way to go Poddleman

so Verizon sent some sort of representative or lawyer to your small claims court case?

Squeezer99 said: [Q]so Verizon sent some sort of representative or lawyer to your small claims court case?
I had the same question.

Heartiest congratulations!

great job !!

lesson learned for me .. keep paper trail

This thread made my day. It's always good to see legitimate lawsuits work out. It's the frivolous lawsuits that make me mad.

good job op.

For all the complaints about frivolous lawsuits, IMO that means we have a legal system where people are likely to be held accountable. In countries where its hard to sue, companies can walk all over peoples rights. So given the option between companies worried about getting sued (along with frivolous lawsuits), and companies not worried at all, I'll take the former.

Nice job OP.

When they offered to settle they didn't offer to fix your credit reports? This was done in your local small claims court then?

I bow to you OP, Great job

germanpope said: [Q]I respect all your efforts --- good to hear you won
but wouldn't you conclude that your efforts had zero net effect on their business practices?

That's why more people need to take a stance against these stupid companies,
otherwise they will just get worse. It's quite obvious that they could care less
about their customers, but *sigh* most people just give up after all the walls they hit.

Awesome job, Congratulations!

The only thing I would have done different, is when the verdict was over,
I would have yelled to the rep, "CAN YOU HEAR ME NOW", LOL. <img src="i/expressions/face-icon-small-happy.gif" border=0>

Once I had a roommate who had a Verizon land line. Verizon never sent him a bill for almost a year. He called Verizon dozens of times asking about how to pay for it. Stupid CSRs just could't figure it out.

Verizon, cablevision, all scum. Let's put them out of business.

PoodleMan said: [Q]BrainySmurf said: [Q]Create a website detailing exactly how you did it. Then offer it for sale to Verizon. <img src="i/expressions/face-icon-small-happy.gif" border=0> I bet they'd pay dearly to buy your silence.

It's a shame that my brother left website design. He could have done it for free and it would have looked more professional than I could manage. Funny thought though...

I would help you build a website (will google page do?) For Free. I did not like their practices either. Good that you took time to share the news and details.

Who detremined the amount that Verizon owed you ($700)? Is that what you asked for in your lawsuit or did the judge make that decision? Did it include any punitive damages against Verizon?

way to go OP!

Awesome!

Hope more and more ppl to stand up against any unfair treatment<img src="i/expressions/face-icon-small-smile.gif" border=0>

Sweeet! Beautiful job OP! Death to verizon!

juclaise said: [Q]Who detremined the amount that Verizon owed you ($700)? Is that what you asked for in your lawsuit or did the judge make that decision? Did it include any punitive damages against Verizon?

I am also curious about this. I assume that this was small claims court?

It is nice to learn something from your case. I have one question for you: did you handle all of the court stuff by yourself or had a lawyer for that? I am not familar with court process, so I have no idea if that is complicated.


PoodleMan said: [Q]The skinny of it is that when I signed up for wireless internet (EVDO) service, I asked that the device be billed with my cell phone. There was apparently some issue whereby they asked to issue it with a different area code. I asked if it would affect billing. I was told that it would not. They ended up generating a brand new account for the device, which not only forces me to deal with two payments per month, but also increases the cost by 20 dollars each cycle, as there is a discount if the device is associated with an existing cell. I called and asked that it be switched back. I was told that the billing would be pro-rated and transferred over. I said if that was the case to cancel my automatic billpay for the EVDO device, as it should be zeroed out. I was told that it was zeroed out and that the auto billpay would be canceled. Lo and behold, I was billed twice for the same service: one with a (407) Orlando area code and one with a (617/781) Boston area code.

I called and tried to explain that it was already paid and offered receipts. No dice. Disconnected and transferred continuously. I responded to billing @ verizon.com with the details. No response. Sent certified letter via NetPost Post-e-Digital to ensure not only that something was sent, but also the contents of the letter. They claimed this was never received right up to the point that I brought a scan of the text with a signed letter from a company supervisor at Post-e-Digital.

Basically, the company's claim was that I “overpaid my Florida account and underpaid my Massachusetts account”.

Not once did I receive an apology from them. Only the business day before court did they offer to do anything. Prior to that, they would not, on good faith, fix my credit reports. All this after having complained to the BBB, my state attorney general, etc.

I came to court with receipts from my bank showing payment had been made for over 1200 dollars for over a year, even into the current month! I also called Verizon beforehand, and did not mention this issue and simply asked them to send me a printout of payments received. They even had it listed as received! Still, they were unwilling to listen to me.

I spent a tremendous amount of time compiling paperwork, including the disputes filed with the credit bureaus and proof of debt collectors' contact AFTER the lawsuit was filed.

If anyone wants more detail, let me know. For now, I must sleep.

~ Poodleman

P.S.: I would strongly suggest exhausting all other avenues prior to filing a lawsuit. You cover your bases and build documentation for the case. Make sure that you get as much as possible in writing. Certified mail, email, complaints to official agencies, etc are all great items to have. When I went to court, I said, “your honor, I did beyond what could have been expected of any reasonable human in order to work this out with the defendant. I contacted them via every means that I could think of and it took the business day prior to this case to get any substantive response from them.” This helps regardless of what the matter entails. Keep your paperwork safe! I rented a safe deposit box for this purpose, as I was thinking of doing so anyway. If you are disorganized, keep a set of copies in another location, perhaps with a relative, so that you will always have your material with you.

Do not be afraid to sue if you are truly in the right. If you feel that you cannot achieve your goal after having done everything reasonable and then some, you have earned the right to escalate the matter. And with this escalation, there is a sense of finality, regardless of the outcome.

Congrats,

Same question with Juclaise here.

They only paid $700, for all the effort that you went through. What about the amount of TIME you spent on this matter. Also, the money you spent on the mailing. I think it should have been more.



juclaise said: [Q]Who detremined the amount that Verizon owed you ($700)? Is that what you asked for in your lawsuit or did the judge make that decision? Did it include any punitive damages against Verizon?

Great work and CONGRATS OP! <img src="i/expressions/face-icon-small-smile.gif" border=0>

Did the Judge not offer you anything (apart from $700) for all the mental agony and physical pain you had to go through during this ordeal?<img src="i/expressions/face-icon-small-shocked.gif" border=0>

You are the wind beneath my wings!

PoodleMan said: [Q]After a year of calls, certified letters, emails, and other attempts on my part to contact Verizon Wireless and after numerous calls from at least three different debt collection firms (on their end) and after having had my otherwise perfect credit reports reflect a charge-off for an account that had been paid on-time, I decided to sue Verizon. I did so and won about $700 and had them ordered to remove the derogatory information from my credit reports. I just got a call today asking where I would like my check mailed and am very happy to have stuck it to such an uncaring company. If anyone is interested, I can post more specific information. Prior to wasting my time, I thought that I would first probe for interest with this post.

~ Poodleman

P.S.: Please allow me some time to respond to any questions. Things are a bit hectic and I may not be able to check the site regularly. Thanks for your understanding!

salute to you!

but did you spend any money to sue them?


good job op

Congrats!

It's not OP is sue happy. Instead, he protected himself after good faith dealing and collected enough evidence for the court.

Good- cell phone companies do shady stuff all the time and get away with it. About time someone got thiers...

Congratulations for the good job!

Skipping 147 Messages...
hello!
id love to sue verizon.wireless also!
i had broken my contract because iam disabled and they have been screwing me out of a lot of money! a lot! i do a lot of texting!! thats my fun with my friends! anyway i never recieved a bill for the amount i needed to pay it off i owed 354 left i had been paying 100 then 200 and so on! now they sent a collection agency after me for 414 plus 36 dollars they say i have to pay them! anyway they are harrasing me by calling me everyday morning noon night!! id love to sue ass!! i think i have a case! what do i tried a lawyer they dont want to help or understand!! lol...iam interested! an ex verizon wireless customer! verizon is overrated! and gougers and dont give a dam about there customers! just commercials!! anyway any suggestions!
ex verizon.wireless customer!!
ps i had a family plan too! ouch..
susan
svbrown43us



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