zoop76 said:I was charged the $11.21.

same here..

sithlordabe said:I too was overcharged. Just got off the phone with truecredit. They're going to refund me the difference, but said it might happen again next month. Eh?


That's odd. I just got off the phone with them. They canceled and credited me and advised me to order through the alerts tab.
That way worked. But I will check to see if it bills correctly next month.

sithlordabe said:I too was overcharged. Just got off the phone with truecredit. They're going to refund me the difference, but said it might happen again next month. Eh?

They said I need to talk to WalMart about it. That doesn't help much, considering the only customer service number I can find is TrueCredit's.

I had the same problem, I ordered it through http://www.truecredit.com/orderOrigination?op=Scores:Right&product=CreditMonitoring&cb=WalMart

but was charged $13.70.

Order Detail Price
3-Bureau Credit Monitoring 11.21/month
Total: $13.70

I called and two of their customer service rep couldn't explain the difference to me. They were trying to convince me that the price $13.70 is still cheaper than the $14.95 on their web site. I ended up cancelling it.

lnk57 said:sithlordabe said:I too was overcharged. Just got off the phone with truecredit. They're going to refund me the difference, but said it might happen again next month. Eh?

They said I need to talk to WalMart about it. That doesn't help much, considering the only customer service number I can find is TrueCredit's.

I had the same problem, I ordered it through http://www.truecredit.com/orderOrigination?op=Scores:Right&product=CreditMonitoring&cb=WalMart

but was charged $13.70.

Order Detail Price
3-Bureau Credit Monitoring 11.21/month
Total: $13.70

I called and two of their customer service rep couldn't explain the difference to me. They were trying to convince me that the price $13.70 is still cheaper than the $14.95 on their web site. I ended up cancelling it.

Same thing happened to me. I was given the number to TC "management" and they took care of it in about 5 minutes.

pisistratus said: Same thing happened to me. I was given the number to TC "management" and they took care of it in about 5 minutes.

The same happened to me, though first manager "didn't care," second gave me $2 back but only for the first month.

Hopefully, I'll get providian card with their pfico.

They did the same but the CSR cancelled my account and re-opened it with a gift cert so that I would get the $11.21 rate w/o any other problems.

This may sound like a dumb question, but given that I want to subscribe just a few days before my AOR (that is tentatively scheduled for Feb 8) and want to have a reference point to report in the AOR thread(s) -- how soon do you get to see your first set of 3 FAKO scores after the subscription? Same day? Next day? There does not seem to be a clear statement about this in T&C, but I gather there may be some delay ...

I just received my first 'automatic payment' of TrueCredit, and it ended up coming from my bank account instead of my credit card. Is they any way to make them charge my credit card instead? I tried deleting my bank account info, but it won't let me. Any ideas?

JusRelax said:I just received my first 'automatic payment' of TrueCredit, and it ended up coming from my bank account instead of my credit card. Is they any way to make them charge my credit card instead? I tried deleting my bank account info, but it won't let me. Any ideas?

Anybody have an answer to this, or is experiencing the same problem??

amr5150 said:exsynner said:Thanks to the wisdom of fellow FWers, I have found and used TrueCredit thru WalMart.

However, I notice that although it says you are charged 11.21, with only that item being purchased, it sub-totals to 13.70 plus tax for a total of 14.85. What is up with that?

This also happened when I my wife signed up a couple of weeks ago. I waited to see if it would also happen to me.
Anyone experience the same? I just called TC and they game me another phone number to call.
Before I do,I want to alert others ASAP and see how commonplace this billing error may be.

Anyone?

same thing just happened to me, guess I'll have to call.
I called them when they "$13.70-ed" me and got them to credit back the variance. In the same phone call, I insisted on having them make sure that subsequent months would not be billed at the higher rate. The rep was thrown a bit of a curve and it took several rounds of talking for him to get what I meant, but he pulled it off. The monthly went through at the right rate a day or two ago.