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Edit:As dolmar explains below, the changes at PenFed.org involve support for new 1-way quicken option, "Express web connect". This is despite the fact that PenFed's own staff aren't aware of this. I'll keep the thread up to let others know, and to enable discuss how that new level of support is working (or not). Thanks to dolmar for his help with this! (End Edit)


As the most popular credit union discussed in these forums, I'm hoping that others will be as interested as I was in figuring out what the recently revamped Penfed.org web site could do with quicken downloads.


I had many problems using "one step update" and "direct connect" in Quicken 2007 Home & Business to automatically download transactions. So, I wrote Penfed's IT department (they won't talk to you by phone) to inquire about the problem. Here's the relevant portion of the answer I received a few days later: [Q]The Quicken program may offer to download information for you directly from a financial institution. Direct downloads are not currently available for PFCU accounts. The firewalls that we have in place to protect our members privacy is a factor into why direct downloads are not available for your PFCU accounts. Given the choice of protection for our members or the option of direct download, it is management's decision to place the emphasis on security, especially in this age of increased identity theft.

In order to import transactions for PFCU, please type "Pentagon" into the Search field (within Quicken)when prompted to access the list of compatible financial institutions. Then, follow the software's instructions for importing transaction files. You can also do manual downloads using the QIF format (we don't support OFX for the Mac at this time) .

Alternatively, you may download account activity information into Intuit Quicken formats and Microsoft Money formats for importing. Quicken version 2004 or higher only supports checking, savings, and credit card transactions. If you wish to obtain certificate of deposit transactions, please note that a certificate of deposit should appear as a savings account for the purposes of downloading.

From the main screen of PenFed Online, select the appropriate account by clicking on the account number. The next screen will present you with the 20 most recent transactions on your account. The download feature will appear directly below the last listing on the page.

To download all the transactions listed on the page keep "All" as the value selected in the pull-down menu. To download only certain transactions, select the "Transactions selected individually above" value and check the box to the right of the transactions you want to download. To download a range of transactions select the "Transaction # range" value from the pull-down menu. Enter the beginning transaction and the ending transaction numbers in the "range" boxes. These numbers are found to the left each transaction listed above. The transaction numbers are used only in the display of this screen and should not be referenced when contacting Pentagon Federal Credit Union.So basically, they're saying that only "web connect", e.g. manual downloads, will work.

The problem is that when I set up a brand new Quicken test file and had it download PenFed accounts, it found all of them, downloaded the transactions, and enabled everything for "one step update."

Now, it's entirely possible that even though Quicken SAYS direct connect/one step update is active, it really isn't--rather that's just Quicken's clumsy way of saying that the software was properly set up...


I'm looking for other experiences and "data points" with Quicken and Penfed. In particular, if you tried to get penfed working with direct connect/one step update, did you get it to work, or not? And if so, how?

Any other tips folks want to share with Quicken and Penfed would be welcome here too.

TIA, and I hope this info helps someone else.

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DaveHanson that is correct if you goto Quickenforums.com and look up penfed them selfs only suppert "Web Connect" and they do not support "Direct Connect".

Starting with 2007 Quicken support something new called "Express Web Connect" that is not "Direct Connect" but uses Quicken servers to automactically connect to FI that support "Web Connect" and download the OFX file from there web page and import into Quicken 2007 without having to use IE to connect mannual and download "Web Connect" file manual.

Express Web Connect is 1 way and will only download OFX.

Direct Connect is 2 way, support Bill pay, transfers, Bank Mail, and account download all directly from the bank server and does not use Quicken own server.

Express Web Connect is Inuit answer to MS Money using Yoddle.

Thanks dolmar for the helpful answer.

dolmar said: [Q]DaveHanson that is correct if you goto Quickenforums.com and look up penfed them selfs only suppert "Web Connect" and they do not support "Direct Connect".Hmm...I may just not have the knack of searching the quicken forums, but I only found this thread in the downloads section... Did any particular thread come to mind? When I asked in online chat, they directed me to penfed (big surprise, huh?) <img src="i/expressions/face-icon-small-wink.gif" border=0>

[Q]Starting with 2007 Quicken support something new called "Express Web Connect" that is not "Direct Connect" but uses Quicken servers to automactically connect to FI that support "Web Connect"Do you know what "web connect" is supposed to accomplish that manual downloads will not? Both are one way...I'm not familiar with how MS Money used yoddle, so I might be missing something...

DaveHanson said: [Q]Do you know what "web connect" is supposed to accomplish that manual downloads will not? Both are one way...I'm not familiar with how MS Money used yoddle, so I might be missing something...

If you look at the Sticky on Quicken Forums "Does Quicken Support my Financial Institution" it will open a list of all banks under that list PenFed shows up as support "Web Connect" and "Express Web Connect".

"Web Connect" is the file format that replaced Qif. For "Web Connect" you need to open IE and goto your bank web page login and hit download to download "Web Connect" file.

"Express Web Connect" will goto Quicken servers which goes to your FI web page and downloads your "Web Connect" file and send it to your Quicken program without having to open up any web browser or login to your bank web page.

Basically MS Money support a similar function via Yoddle. MS server uses Yoddles service to download OFX files into MS Money without having to login to your bank web page or open your web browser.

Does that make more sense now?

That's quite clear dolmar, thank you. Since PenFed's CSR's aren't explaining this, hopefully this information will help others too. OP is edited to reflect your information.

I'm apparently not able to get "express web connect" to do automatic updates as of yet...but I need to do more homework tomorrow.

DaveHanson said: [Q]As the most popular credit union discussed in these forums, I'm hoping that others will be as interested as I was in figuring out what the recently revamped Penfed.org web site could do with quicken downloads.


I had many problems using "one step update" and "direct connect" in Quicken 2007 Home & Business to automatically download transactions. So, I wrote Penfed's IT department (they won't talk to you by phone) to inquire about the problem. Here's the relevant portion of the answer I received a few days later: [Q]Then, follow the software's instructions for importing transaction files. You can also do manual downloads using the QIF format (we don't support OFX for the Mac at this time) .So basically, they're saying that only "web connect", e.g. manual downloads, will work.

I'm looking for other experiences and "data points" with Quicken and Penfed. In particular, if you tried to get penfed working with direct connect/one step update, did you get it to work, or not? And if so, how?

Any other tips folks want to share with Quicken and Penfed would be welcome here too.]

Not able to get Direct Connect to work, but I have no problem download Quicken Web Connect (OFX) files into Quicken Mac 2005. Also, Express Web Connect is not available to me. Good luck Dave

DaveHanson said: [Q]That's quite clear dolmar, thank you. Since PenFed's CSR's aren't explaining this, hopefully this information will help others too. OP is edited to reflect your information.

I'm apparently not able to get "express web connect" to do automatic updates as of yet...but I need to do more homework tomorrow.

With Quicken 2007, usually if you go manually download (web connect) you information from a FI that Express Web Connect supports, Quicken will pop up a dialog asking if you want to configure it, ask for your login info, etc. I have Penfed working on mine (though I don't think loans are supported for download at Penfed - I know home equity loans are not).

DaveHanson reason Penfed has no idea about "Express Web Connect" is because Quicken run the server, Maintains the server and owns the server Quicken connects to preform "Express Web Connect"(going to refer to it as EWC from now on).

FI have nothing to do with EWC. When there is a problem with EWC Quicken own software sends a report of problem automatically to Quicken Support staff as they own and opertate this server. It is like a hybird way to mickey mouse automated downloads of account information into Quicken for FI that do not support direct connect but support "Web Connect"

As opposed to "Direct Connect" where each bank owns and operates there own server. Each FI is responsible to maintain, support and repair there own direct connect server.

So for example if you read on Quickenforums there are times we Intuit is doing maintaince to EWC server and no one can update any of there accounts via EWC. Compare that with Citibank doing maintaince of there direct connect would not affect anyone else service except Citibank.

you guys know where the xml schemas or dtd's are for these formats?

i'm just curious how opendocument they are.

dolmar said: [Q]If you look at the Sticky on Quicken Forums "Does Quicken Support my Financial Institution" it will open a list of all banksI'm sure it's hiding in plain site, but after 15 minutes of hunting I cannot seem to find it.

Would you or anyone else be able to post a link to this please?

cclyde , did PenFed successfully resolve your situation yet?

DaveHanson said: [Q]I'm sure it's hiding in plain site, but after 15 minutes of hunting I cannot seem to find it.

Would you or anyone else be able to post a link to this please?

This will take your directly to the search page http://web.intuit.com/personal/quicken/search.php?type=basic&qwid=qw1600&qmid=qm1600&qbid=qb1700&qbmid=qbm1700

You can search by institution, or you can pick the software version you are using and it will list all institutions along with their supported access methods (Be aware that this is a large list and will take some time to load).

Many thanks CycloneFW!

DaveHanson said: [Q]dolmar said: [Q]If you look at the Sticky on Quicken Forums "Does Quicken Support my Financial Institution" it will open a list of all banksI'm sure it's hiding in plain site, but after 15 minutes of hunting I cannot seem to find it.

Would you or anyone else be able to post a link to this please?

cclyde , did PenFed successfully resolve your situation yet?

I didn't have any problems. They simply don't support loans for download. My savings account works just fine, and like I noted before, Quicken noticed where I was downloading from (directly from the site) and asked if I wanted to configure it to handle the downloading for me via Express Web Connect (Yodlee like download).

Thanks cclyde. You said: [Q]Quicken noticed where I was downloading from (directly from the site) and asked if I wanted to configure it to handle the downloading for me via Express Web Connect (Yodlee like download).Hmm..I haven't received this question with any account I've set up...seems like everyone elligbile for EWC is working just like QIF manual downloads did. Perhaps there's a trick I'm missing...?

DaveHanson said: [Q]Thanks cclyde. You said: [Q]Quicken noticed where I was downloading from (directly from the site) and asked if I wanted to configure it to handle the downloading for me via Express Web Connect (Yodlee like download).Hmm..I haven't received this question with any account I've set up...seems like everyone elligbile for EWC is working just like QIF manual downloads did. Perhaps there's a trick I'm missing...?

Not sure what to tell you. I have Quicken 2007 Premier (Win2K machine). With Penfed, to get EWC going, I logged into the site, clicked my savings acct number, then at the bottom set the downloads to all and QFX Format. After downloading, Quicken popped up a dialog asking if I wanted to include Penfed in 1 step update, or something like that. Then I filled in the answers for all the security questions, etc, let Quicken go about testing the log in info, etc, and it was done. I think I did have to go to the PIN Vault to store the password permanently in Quicken, though it seems to remember where I got married, etc, from when I typed that in the first time.

edit: try this: in Quicken, open your Penfed register, click the Overview tab, click Change online services, and see what is available in the top box in the online services tab. I've set up several other accounts that way (get asked the same stuff from the pop up of Penfed - what Quicken needs to login to your acct).

cclyde said: [Q] After downloading, Quicken popped up a dialog asking if I wanted to include Penfed in 1 step update, or something like that.I get the same thing. But then when I put the info in, it crashes. [Q]edit: try this: in Quicken, open your Penfed register, click the Overview tab, click Change online services, and see what is available in the top box in the online services tab.I get "one step update is available. Activate one step update." This is when "web connect", but not EWC, is already active.

I do appreciate your efforts to help! If I can't get more info on this problem, I guess I will just live with manual downloads.

The last post in this Quickenforum thread might be on point: [Q] I finally found the problem and a fix, although it's not pretty.

It looks like Q07 cannot support express web connect for HSBC on data files that have been converted from Q06 (and maybe earlier versions too....I don't know). Once I created a new data file and added an HSBC account in it, I was able to use EWC.

To recap, here was the problem: I had been using Q06, but purchased Q07 when HSBC stopped supporting direct connect, because HSBC said it would work with EWC in Q07. So I converted my Q06 data file...no problem. But when I tried to use EWC with HSBC, Q07 would give a message saying somthing like "Quicken could not establish a better connection to the internet..." The program never got to the point where it even prompted me for HSBC's second-level password, which is what would happen if EWC were working correctly.

I submitted the problem to support several times. Each time, the support team in India would: a) not understand or acknowledge that the problem even existed (much like jepollard and tony here); and b) give something new for me to try. Finally, they pointed me in the right direction.....Test the issue by creating a new data file. I did so, and my HSBC account worked fine in the dummy file. I tried to resurrect my old data by copying and validating that file, but the problem persisted. So finally I decided just to work off the brand new data file starting wiith cy-2007 data. Everything works fine now, but it is annoying to not have all my historical investment data in the same file.

Also, the same exact issue occurred with my fiancee's data file on a separate computer, leading me to believe it is a program error rather than a one-time data-file corrpution issue. The same solution worked for her file too.I know that with one brand new file, I WAS able to get penfed accounts to work. So even though quicken support didn't mention this possiblity, maybe it's what explains the different results we're seeing here.


cclyde, does your working file include a conversion from a previous version of quicken?

Just a quick update...

I created new accounts in my current file, then moved over the transactions from the old Penfed accounts, then did a manual "activate one step update." This time it found the accounts, but when I linked them to the new accounts, same results...a crash.

I'm at a loss as to how a previously converted quicken data file will work with Penfed and EWC.

DaveHanson said: [Q]Just a quick update...

I created new accounts in my current file, then moved over the transactions from the old Penfed accounts, then did a manual "activate one step update." This time it found the accounts, but when I linked them to the new accounts, same results...a crash.

I'm at a loss as to how a previously converted quicken data file will work with Penfed and EWC.

Dave, I have Quicken 2005, so I can't try this out. But what about the following:

    1. Create a new data file
    2. Download a OFX file from PenFed
    3. Do a Import Web Connect
    4. IF it asks you to set it up automatically, proceed. Otherwise, start up Express Web Connect manually
    EDIT: 5. IF it sets up without crashing, then bring over previous info (not very helpful if it sets up with crashing <img src="i/expressions/face-icon-small-blush.gif" border=0>
    6. Hopefully, you can try Express Web Connect again now w/o a crash



I hope this helps. I am thinking (from the very little tidbits we got from others) that the issue with some of the previously imported information. If you create the Express Web Connection setup first, you may be able to get it working with your old data. I hope this helps.

CycloneFW said: [Q]IF it sets up without crashing, then bring over previous info You mean, copy verbatim the config info it shows in the two tabs ("details" and "online settings") over to the current file? Or something else?

Thanks for the attempted assist either way. Inexcusable that basic functionality like this should still be so FUBAR'd over 6 months after the software's release.

DaveHanson said: [Q]You mean, copy verbatim the config info it shows in the two tabs ("details" and "online settings") over to the current file? Or something else?

DaveHanson said: [Q]I created new accounts in my current file, then moved over the transactions from the old Penfed accounts, then did a manual "activate one step update."

Actually, I did not know how you moved the transactions from the old PenFed accts to the new ones previously, but I meant to basically change the order of the stuff you are doing above. This is rather difficult without having the version in question to see the interface or what you are doing myself. However, I'll provide whatever help I can. I think the main thing is to get EWC working first, and then have that download the history. Whatever doesn't download, you will need to move over from the old file and pray the new file still works.

BTW - I also feel it is unacceptable that after 6 months the software still doesn't work right. I have been using Quicken since version 98, but I am losing more and more faith in them as the years go by. There are a vast number of features I do not use in the software and the stuff I do use keeps getting trimmed. I just opened a new IRA a TD Ameritrade and they will give me a free copy of MS Money for it. I am actually tempted to try it out and see if it suits me better. I will be reviewing your previous thread about Quicken before taking the final plunge though.



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