HSBC Weekend MasterCard 2% Cash Back on Weekend and 1% on Weekday

8086x6 said: I'll confirm they did put a hard on my EX. Can't bump that sucker off. Hope I get a high limit for that, I hate to use up the experian inquiries.

glad they pulled experian. that's the only one where i have over 750 still (derogatory account on my other 2, even though it's been taken paid off and the creditor acknowledges it wasn't my fault.. ugh)

got 3k limit, about which i'm somewhere in-between thrilled and disappointed.

I suggest everyone stay far, far away from this offer. A friend applied and got a very low credit limit and no welcome pkt explaining the rules. Customer care was of little help when she called them.

Now the horror story. I applied online and apparently had a typo when I put in my street address. As a result, my app. was summarily declined. The worst part was it took me OVER 5 HOURS THE PHONE to find out what the problem was. Also, I called the number on the decline letter and they told me I could reapply by phone. Twenty calls later including 2 conversations with supervisors in INDIA (which is where 95% of my calls went), 2 calls to customer care and one call to corporate customer relations, I have yet to be directed to anyone who can take my application by phone.

Now the rest of the bad news. You only get 2% Cash Back on point of sale purchases and phone or online purchase made on weekends PROVIDED the merchant actually charges your card between Midnight Friday and Midnight Sunday IN THEIR TIME ZONE. If the merchant does not actually charge you on the weekend, you don't get 2% back, only 1%.

Good luck to anyone who signs up for this deal.

Received my card on April 23. CL was $6000 and a complete welcome packet. Used it last weekend, we will see what happens on the first statement

So if this is a soft inquiry (looks like it, nothing showed on my report), could you theoretically go through the first step over and over again and bump all your hard inquires off your report in like an hour?

Has anyone gotten their first statement? Mine was $105 balance and 1.05 in rewards (all purchases were made on weekends). Transaction date is a weekend date, post date is not.

Yep ... I called them .. they said they'll get in touch w/ rewards department and get it fixed. I'll give them a month if it isn't fixed on my next statement ... i'm going to tell them goodbye! I'm not willing to call HSBC every month to get this corrected!


rentit said: Same here. 1% total. Most transactions on weekend. Did you call them?

I did and they said "no one is complaining but you".


vrovner said: Has anyone gotten their first statement? Mine was $105 balance and 1.05 in rewards (all purchases were made on weekends). Transaction date is a weekend date, post date is not.

Is it no longer possible to apply for the 2% card that supposedly gives you 2% every day of the week? I don't think I'm going to bother to apply for such a weakened version of that.

I called again on Monday. Spoke with another supervisor. She said there is a known issue with the 2% rate being applied to our accounts. She also said it would be corrected within 2 weeks. The correct amounts will show up on our online accounts and be retroactive. I'm waiting until June 4 before I call again (hopefully I won't need to).

dfj said: I called again on Monday. Spoke with another supervisor. She said there is a known issue with the 2% rate being applied to our accounts. She also said it would be corrected within 2 weeks. The correct amounts will show up on our online accounts and be retroactive. I'm waiting until June 4 before I call again (hopefully I won't need to).

That still seems like such a headache. Did they ever decide if you get 2% based on...

--what time it is at HSBC's headquarters/server room
--what time it is at the merchant
--the time you made the purchase
--the time the merchant ran the batch process
--the time it is at the mailing address you have on record

I called last Monday, June 11. I spoke with my third supervisor. (How many are there?) She couldn't help, had no idea when this would be fixed, and when I asked who her supervisor was, she gave me a first name and ID number. When I asked to be connected to this person, she refused, said he wasn't taking any calls. I informed her that I would not be using this credit card until things were straightened out. She didn't care. So, this card gets sock-drawered. What a pity. Most of our shopping is on the weekend.

I have reviewed my other cards--INCLUDING MY HSBC DIRECT REWARDS CARD--the POST DATE is almost always the same as the TRANSACTION DATE, even on the WEEKENDS; in other words, it is conceivable that HSBC is MANIPULATING the post date to ensure that no reward is ever delivered (seriously, if they can do trans/post for their OTHER credit card, why can't they do it for the one that would pay on the weekends?).

Can you say: CLASS ACTION LAWSUIT?

Think of the aggregate dollars we are talking here...

I went to the hsbccreditcard.com website and clicked apply to go to hsbcapply.com to try the soft-inquiry application to see what cards would be available to me. I really only want the 2% 24/7, not the weekend. But it didn't work. My Experian security freeze might be confusing it.

I get this message after submitting the form:

We're Sorry,

Due to technical difficulties we are unable to process your request at this time. In order to serve you better, please re-apply at the website at another time or call us at 1-877-277-0948 between the hours of 6:00 a.m. - 5:00 p.m. (PT) Monday through Friday. We apologize for the inconvenience.

Message 25.

Daris, in the interest of scientific accuracy, hopefully the test cards are both visas or both mastercards.

It's an interesting experiment, but the post date shouldn't matter to the reward calculation. The Weekend Card Rewards Program brochure I received with my card states "Two percent earnings begin at 12:00am on Saturday and continue until 11:59pm on Sunday....The purchase date and time are based on the transaction date and time as processed at the merchant."

All of my transaction dates since I received the card in April are on the weekend in b&m stores (and posting dates are after the weekend) and, like others, I'm only receiving 1%. I've called numerous times and everyone's quite pleasant, but nobody in the HSBC world seems to really understand or care that much about the issue. When I called in early May, they promised a written response by the first week in June. Nothing. Called a few times after that; they always say that this "incident" is under investigation. It's incredible to me that they can't quickly fix this after promoting it as a "weekend" card, but maybe their crack detectives will yet uncover the correct rebate percentage. Until I see my prior rewards adjusted upwards, the card is out of my wallet.

Received my literature from HSBC; however, no "brochure." Nowhere at all did the literature I receive describe the rewards program--NOWHERE.

eds: do you happen to have a link to the brochure? Conversely, might you be able to scan it(yes, I know that is asking a lot and I understand if that is a bit much).

Thanks!

My condolences for those who are having hassles with this card, but you know, from afar, it's very interesting to see a complete failure of a credit cards reward program. I can't recall seeing one before.

I just tried the pre-screening page.

If I connected from the link on the 2nd post, I ended up having only a pre-approved card WITH ANNUAL FEE!! (not the weekend card)

But if I checked it thru the usual https://www.hsbcapply.com/start/hsbccreditcard, I would be pre-approved for all kinds of cards currently listed on HSBC (all with no annual fee, but still no weekend card).