My bank to bank transfer was suspended by CashEdge

Not sure it is okay to post this here. I searched but did not find any similar condition.

I got emails from HSBC, FNBO, and Citibank saying that the bank to bank transfer service was suspended permanently. I called HSBC. They said it was because I made transfers between accounts not in my name (actually, it was my wife's account. I just did not add her as a joint account). But they did not provide me with a solution. So my concerns are:

1. What could I do to remove the suspension?

2. Is there any negative effect?

gentlemen said: Not sure it is okay to post this here. I searched but did not find any similar condition.

I got emails from HSBC, FNBO, and Citibank saying that the bank to bank transfer service was suspended permanently. I called HSBC. They said it was because I made transfers between accounts not in my name (actually, it was my wife's account. I just did not add her as a joint account). But they did not provide me with a solution. So my concerns are:

1. What could I do to remove the suspension?


Calll HSBC, FNBO, and Citibank and ask.

2. Is there any negative effect?

You can't do bank to bank transfer?

call again, this time use a woman's voice

This thread is a good example of why you dont screw around with Cash Edge(ACH transfer), Checkfree(ach transfers and bill pay) or Metavante(Bill Pay) as once you get blacklisted by one of them you are toast as most banks use the same providers and the blacklist applies no matter if you change banks or not.

Is your wire service with citi still working? you have to pay for it, but if it works, then it should be fine I guess.

interesting, i've been curious too. so is there any way you are allowed to pull from accounts you don't own? in my case, i wish to link my parents account and transfer money back and forth.

also, what can the OP do in this case? never seen it till now. keep us posted, OP.

yep, WalStMonky, exactly. problem is my parents account has no such online capability. sorry, forgot to mention that earlier, duh!

I initiated the ACH pull at HSBC to grab some money out of other banks in my wife's name, like CitiBank, GMAC, USbank, etc. And I also added some other external accounts like FNBO (my name), GMAC (my friend's name) with only trial deposit, no ACH activity yet. That's what I have done.

WalStMonky said: So both accounts were individual ownership, your wife's debited with the credit to yours? Did you intiate a pull from her account into yours, or a push from hers to yours?Presidential does offer the option of one way transfers to account which you don't own. They do use CashEdge so I know that CE allows it to happen. Is your wife still enabled?

UncleCharlie said: Is your wire service with citi still working? you have to pay for it, but if it works, then it should be fine I guess.

The wire service should be okay.

opmnxtc said: interesting, i've been curious too. so is there any way you are allowed to pull from accounts you don't own? in my case, i wish to link my parents account and transfer money back and forth..

The possibility for fraud is so immense that any bank will be stupid to allow this. I don't even know why there is even a question here. (Edit : except as joint accounts, but they are *JOINT* accounts)

DiabloD3 said: Actually, wheres Codename47? Can OP sue?

LOL here is CN47 answer. Sue them in Federal Court for something who cares if you breached the terms of service you agreed too. You can sue them always for something and because filling out all the paperwork to file a federal lawsuit is fast easy why not do it. More than likely Cash Edge will back down once they get served because fighting this lawsuit will cost them too much money so they will end up settling with you. They will re-instate your ACH previlges and pay you $10K for all the trouble they caused you.

Beckles said: If only the banks warned users that the accounts must be in the same name ...Same name is not a bank requirement for ACH. Without any notification to, or authorization from, either bank involved, I pulled money out of other family member's accounts. But I did complete trial deposit verifications and was not using CashEdge.

gentlemen said: I called them. They just said they could not remove that. And there is no direct way to contact with CashEdge because it only involves with banks, not personals.

I'm thinking if you're blacklisted by CashEdge, then you won't be able to use PayPal either, to fund your PayPal account by ACH or transferring money from the service to/from other bank accounts.

Another question: PenFed requires you to type in the routing number and account number of a bank you wish to withdraw money from into theirs. Lets say you make a typo and enter in someone else's account totally by accident. If they use CashEdge, would you end up also being banned for life from using ACH? That seems quite drastic.

burgerwars said: From CashEdge's website:

http://www.cashedge.com/partnerClients/customersupport.html

If you do not have access to the self-service portal and need to report a problem immediately, please send a message to customer_support@cashedge.com with the following:

It might be that CashEdge doesn't consider the OP as a customer, and only the banks. But worth a try.I tried that -- no response. They make that clear in their guidelines to the bank... No account holder contact will be acknowledged. And if you work for the bank, you must be a high level IT troubleshooter (called Level 3). The only thing I have seen CashEdge fix were subsciption issues, when a closed account was still listed as active, preventing a new account from gaining access to the system.

OP. How long have you been doing the transfer between accounts? i only did one transfer to my friend account so far.. but afraid this will come back and hunt me.

CashEdge does not initiate any investigations on their own. The process starts with the already verified and linked bank denying a transfer for other than insufficent balance, sending a suspicious transaction code to CashEdge. Then CashEdge investigates why the transfer was denied. At this point at their sole discretion, if they don't like what they see, CashEdge permanently suspends service to accounts listed with the holder's SS#.

Even if the bank that sent the code is satisfied that nothing fishy was going on and tries to rescind the code, or a burning bush appeared with thunder and lightning, managers have told me that they have never been able to reinstate a suspended CashEdge account.

While I hate to admit defeat to a client, in trying to resolve issues with CashEdge, I have reached a dead end, or more like a complete nonresponse. Anyone who can get anywhere with them, let us know...

I've had an ACH pull originated from HSBC fail due to name mismatch (just spelled differently, same person). My Bank-to-Bank transfer service was suspended. I called them and actually got transferred to CashEdge to have the issue resolved.

Then another pull failed, this time because the other bank placed a hold on deposit, but for a short time did not display the hold information online (and was showing the whole amount as available, which I copied and pasted for a pull). My service was suspended again. I called the same dept, spoke to supervisors, etc, but all claimed that they could not transfer my call to CashEdge. Finally, after leaving a bunch of voice mail messages I had my service back two weeks later or so - with a warning that they will not be able to help me next time.

EugeneV said: I've had an ACH pull originated from HSBC fail due to name mismatch (just spelled differently, same person). My Bank-to-Bank transfer service was suspended. I called them and actually got transferred to CashEdge to have the issue resolved.

Then another pull failed, this time because the other bank placed a hold on deposit, but for a short time did not display the hold information online (and was showing the whole amount as available, which I copied and pasted for a pull). My service was suspended again. I called the same dept, spoke to supervisors, etc, but all claimed that they could not transfer my call to CashEdge. Finally, after leaving a bunch of voice mail messages I had my service back two weeks later or so - with a warning that they will not be able to help me next time.So you soke to someone there, but didn't get any names or callback info, and then were told speaking to them was an impossibility. I wonder who you got through to the first time...

As I noted above, Presidential Bank, using CashEdge, specifically asks if the external account that you're registering is yours. If you say no, it will allow you to register the external account for the purpose of pushing money into the account.

frootmall said: martin628 said: BFrom my understanding, ACH does require the accounts to be titled (named) similarly.
If that were true, the electric company couldn't establish automatic bill payments from your account, for example.

But banks and Cash Edge do have a right to establish additional restrictions that are not required by ACH rules. They trust the electric company to pull from other people's accounts. They might not trust you so much.

You are confussing the issue. Vendors are not using Cash Edge they are using a system like Checkfree which is ment to be bill payment service. Cash Edge System is ment for people who have accounts more than 1 bank to be able to transfer funds between account they own and not as a bill payment service which is why Cash Edge requires all accounts to be in the same person name. Cash Edge does not want some small mom & pop business using there service to collect payments from people so they can avoid bill pay fees that someone like checkfree charges vendors to accept electronic payments over there system or allow vendors to set up direct debts from customers accounts.

Did you get an update, linuxuser?