Credit line rellocation DENIED from Citi card

lhendricks92 said: Didn't even know personal to business was possible with Citi (even before the latest policies), but apparently it is.

actually, i've been told they WILL move from personal to business, but not the other way around!!

lhendricks92 said: The last CSR I talked seemed to have a screen which would tell him which reallocations were possible.
Any Citi reps on FWF wanna hook us up with a screenshot? Pretty please?

Was able to move $41.5K from Platinum Select to my new Driver's Edge with 12mo 0% promo. They called to tell me that they couldn't give me a CL over $500 for the new Driver's Edge because I had reached my max exposure with them based on my income. I asked if I could use my existing $42K line to add to it and she said no problem. No 24hrs required, she swapped the CLs right then and there.

Yeah, I thought something like that might be possible; I intend to get a Driver's Edge at an appropriate time in the hope that because my CL with Citi is about as high as it will go, they will have to do a reallocation in order to give me the card.

I have another thought. How much CL Citi will give you on a new card is based in part on how much total CL Citi will give you, well, a reallocation reduces your CL on one card so that the total CL you qualify for has enough for what you want on the new card.

Who says you need to do that as a reallocation? If they get really obnoxious about this, why not close the card where you have finished the BT? Then a month later, go on and apply for the new card. Or if you have a new card with a 0% BT, just cancel some other card, or call them up and cut the CL. Then, a bit later, apply for a CLI with the new card.

badguy said: For a 1 year old credit card which I want to the credit line out, what difference does it make to my credit score/history between relocation and consolidation?

Well, you risk the ire of FW posters if you close the card. Just remember, closed cards stay on your report for 7 years, and even though they are closed they will continue to be calculated for the average age, AFAIK.

However, I have 40k CL on a Citi Diamond, and they will let me reallocate it to a PP Elite 0% (probably because the BT fee is uncapped) and then I'll poly just close it, once I get the 25k PP Elite signup bonus

Citi Dividend (old card) to Citi Professional (0%, no fee) worked perfectly. I called the Citi Professional phone number yesterday. Transfer is reflected online today. I'm happy. On the other hand, Citi Dividend (old card) to AT&T (0%, no fee) did not work when I called on Saturday. I got the 24 hours response.

gludlow said: I called the CSR, and was told that due to the 0% balance transfer, they cannot reallocate any line of credit to the card. So I say I want to close my new account.

I get referred to another CSR who said "I don't see why we can't." So it looks like they are trying to clamp down on 0% balance transfers, but they need to get their policies in order. The letter and CSR contradict, that's no good.
Shady, shady CSR's. Glad you called them out and got some helpful information.

Couldn't reallocate from Diamond AMEX to CitiBusiness PP. Converted Diamond AMEX to Dividend MC and successfully reallocated to CitiBusiness PP. Supervisor explained that Citi "AMEX" cards do not allow reallocation.

To add to the din, for one more data point...

Here's my story - and the short version is Be Careful.

I have a Dividend Platinum card and an ATT Universal Card (and others from Citi - but not relevant to this discussion). My Div Platinum card is one of my oldest cards - about 8 yrs now, and the ATT card was part of my AOR last fall. My 0% BT offer on the ATT card (use within 12 months for a total of 12 months - usual citi deal from the good old days) has to be used by the end of july, so I went for it and tried to move some of my credit line from the Div Platinum card (14.6k CL - basically never use it anymore since they changed their rebates - but no good 0% offers either) to the ATT card.

I called and spoke to one of the call center CSRs, explained explicitly that I wanted to move 8.5k from the Div Platinum card to the ATT Universal Card (to make my CL on the ATT card 13k, leaving 6.1k on the Div Platinum card). He said this would be no problem (to my surprise), put me on hold, then returned to announce that he had I now had a CL of 19.1k on my ATT universal card. I said "What? - that isn't what I asked for!" He also then informed that this had closed my Div Platinum card (my oldest CC and one of my bigger CLs). Of course, I explained my extreme displeasure and he admitted his mistake, put me on hold for 20 minutes to check with a supervisor about what to do, then hung up on me.

I called back, spoke to another CSR - at which point I requested a supervisor after explaining the situation - she then told me I didn't need a supervisor and the account closure would be reversed in 24 hours and that I should call back to confirm. Well today, I did so, and went straight to a supervisor who admitted my CSR had made a serious mistake (well beyond their authority given my request), and then informed me that the 2nd CSR I had spoken to was wrong and that it would take at least 7-14 days to reverse the process and rebuild my accounts. We'll see if it actually happens. She also stated that there was 'no way' the credit line reallocation I requested could have been done the way I requested because I have a 0% no fee offer on the ATT card (not news to anyone reading this thread - but I figured the few successes in this thread at least warranted the attempt) and reallocations without closure of other lines cannot be done when allocating to a 0% no fee BT card. I don't post often, but felt I should in this case to illustrate a few lessons.

1.) Be Careful - this is 2% my fault and 98% theirs - anytime you play with your credit lines there is risk, but the CSRs at Citi are really bad (again no news here)and this was especially egregious.

2.) You might get lucky and pull off a reallocation, or you might end up in my situation - and as such, if you are going to move lines around, don't try to move a portion of a CL from a card that you don't want closed (for FICO score reasons or some other reason you may have).

3.) As reported previously, you can close and reallocate to another card with ease - and take the FICO hit. The supervisors know that it is Citi policy not to reallocate lines to 0% no BT fee cards (or anything under 2.9% - no BT fee) - as such trying your luck with an (idiot CSR) is probably a waste of time - retention reps may or may not be a different story.

Closed and combined a Platinum Select to a Drivers Edge Options with a 0% BT a few days ago. Change was reflected online less than an hour later.

Actually, turns out my new CC was closed by mistake, and was told the same thing; 2-3 business days to get it reversed. It's been that long and it's still closed, so I'll wait a few more days per data in this thread.

VagrTiger said: Citi denied credit reallocation from one card to another even when both cards had 0% offers on them. But to my great surprise, they approved a credit limit increase on the target card in the amount of the requested reallocation when I asked for it.

Did they do a hard pull? Did you recently get these new Citi cards? Thanks.

r0man said: VagrTiger said: Citi denied credit reallocation from one card to another even when both cards had 0% offers on them. But to my great surprise, they approved a credit limit increase on the target card in the amount of the requested reallocation when I asked for it.

Did they do a hard pull? Did you recently get these new Citi cards? Thanks.

I asked for an increase in credit line without a hard pull, but I suspect that the rep did not understand what I was talking about. So I might have gotten one.

No, I have had both accounts for more than 7 years.

I requested reallocation from Citi Platinum Master/and Visa to new Citi Professional card (0% transfer, no fee.) Was told to wait 42 hours, 3 hours later, logged in online and saw new credit line
whow who hwo!

I just successfully closed and consolidated 2 Citi Business cards (PremierPass and Platinum Select) into a 3rd Business card (Platinum Select TY w/ 0% offer). The lines were moved over with no problem. I had to call a few times until I got someone who knew what they were doing. The key was to talk to a supervisor. Called Friday evening and it was done the next day.

VagrTiger said: r0man said: VagrTiger said: Citi denied credit reallocation from one card to another even when both cards had 0% offers on them. But to my great surprise, they approved a credit limit increase on the target card in the amount of the requested reallocation when I asked for it.

Did they do a hard pull? Did you recently get these new Citi cards? Thanks.

I asked for an increase in credit line without a hard pull, but I suspect that the rep did not understand what I was talking about. So I might have gotten one.

No, I have had both accounts for more than 7 years.

So you have two 0% offers on 7 year old cards?

Topgear said: lippyroa said: Anyone with any luck on reallocation between Citi (personal cards), please share the "trick".

 

Ask to speak to someone in retention, thats the only way I was able to get it done.

I also now have a check in my hands from citibank for almost $24,000. Just curious, once you got the reallocation done, how did you go about getting that check? Did you ask the same person at retention for it at the time you requested the realoc? Or did you use the web portal to request a check *after* the realloc showed up on your account?

thanks

No inquiry if you use the online CLI and they make an offer. If they send you to fill out the form there will be if you submit it.

I just consolidated 2 citi personal cards to another personal card with 0% no fee until the end of year....I frankly am going to continue to consolidate, but keep the 1-2 oldest citi cards open for history and apply for new cards as needed...

maddybeagle said: I just consolidated 2 citi personal cards to another personal card with 0% no fee until the end of year....I frankly am going to continue to consolidate, but keep the 1-2 oldest citi cards open for history and apply for new cards as needed...

Isn't that the obvious way around this issue? Why are people having such an issue with this situation if all you have to do is cancel your newest card and have them move that limit to a new 0% offer?