I call CRS to rellocated my high limit personal citi card CL to my new upromise personal citi card two days ago. Since it had been two days, I decide to call. I call three times and got three difference answer from CRS about the CL transfer.
First CRS claim that citi bank won't allow any CL rellocation since 5/25/2007. So my request is denied.
Second CRS told me it might take fews more days to process my request. Obviously he don't know anything.
Third CRS told me my request is denied because i got 0% BT promotion in upromise card which cause the request been denied.

I just wondering if anyone encounter this issue? I plan to ask for another relocation and if that fail, i will close one account and move entire CL to the upromise card.

Update 1:
It seen like "wait for 24-48 hours" mean not approved. Last time i relocate my CL of my citi card, it only take two hour to show on my account.
I request another relocation this morning, CRS waa nice and told me it will be done in 24hours. However, I check back in 5 hours, still no change. Seen like they are pretty tough this time. I going to wait for another 24 hours, then call to consolidate two account. Hopefully that will ok.

Update 2:
I try to rellocate from Dividend to diamond, diamond to upromise and dividend to upromise, all of the request got denied. I end up consolidate diamond to Upromise. I don't want to consolidate my dividend since i have it since 2002. The last CRS claimed that the "new policy" stated that you can not rellocated to account that have BT APR <3%. But she suggest me to consolidate.

Update 3:
Most of people have trouble rellocate the CL to the account with APR <2.99%. There is still ok to consolidate your account. So, please ONLY report if you are able to rellocate CL to any account with promotion rate. Some of the CRS will told you to "wait for 24 hrs" and that's doesn't mean it approved. Please report ONLY if you actually see the CL been rellocated.


Update 4:
Some members had sucessfully did the retention reallocation. That's seem to be the only way to rellocate currently.

I don't like the sound of it. Hopefully not true.

My experience last month is that they either can do it immediately or it won't happen regardless of what they promise. I suspect their computers are down a lot.

I reallocated $9k with Citi yesterday over the phone without any problem at all. I think your rep just doesn't know how to do it...

I made six Citi personal credit line reallocations in May. Eleven total attempts were needed. "Approved in 24 hours" always meant not approved. I never had success when I could hear the CSR typing excessively, like an email. I never had success reallocating a revolving credit line without closing it. Calls on a Saturday did not work as well as calls on a Sunday.

I did reallocate to an AMEX diamond credit line, with a zero fee, zero % offer. I also had no problem reallocating a line from a higher interest rate card to a lower one.

My last two reallocations were after May 25.

Three of those attempts were failures trying to convince them to reallocate a revolving credit line.

I faced a similar problem but everything worked when I decided to leave 2 K on my old card (instead of 1 K). Sometimes they have minimum credit limit required on some cards. So try to leave at least 2-3 K on your old card.

Except for business-->personal and personal-->business (and any Discover Card), I am probably in the high 90%+ range for reallocation attempts.

What I find most amusing is how friendly and easy reallocation between Merrill Lynch, Charles Schwab, and Fidelity is considering they are supposed to be bitter brokerage rivals. I'm surprised they didn't write a "fire-wall" into the contract even though all are issued through FIA.

ScootyPuffSr said:retire35 said:Three of those attempts were failures trying to convince them to reallocate a revolving credit line.

Pardon my ignorance, but what is a revolving credit line? I thought every credit card was a revolving credit line.

I looked it up and it said "a credit line that can be borrowed from again once it is repaid". Once I repay my credit cards my "available credit" goes up by the amount paid. I consider it a revolving credit line.

I'm myself am not entirely sure of the definition of "revolving credit line". But it seems that Citi Hilton and Premier Pass Elite are revolving credit lines. This is visible on the online account information. I had the most difficultly reallocating revolving credit lines.

Perhaps these are charge cards that you don't have to pay all at once, rather than credit cards? (I know, it doesn't make sense). Both cards are geared towards travel.

I also find that citi grants higher limits with revolving credit lines.

hguy229 said:I faced a similar problem but everything worked when I decided to leave 2 K on my old card (instead of 1 K). Sometimes they have minimum credit limit required on some cards. So try to leave at least 2-3 K on your old card.

In April I attempted to reallocate between Citi cards unsuccessfully. I was trying to move all but 1k from my AA to another card.

When I called back a few days later, I asked why the reallocation had failed. The CSR claimed I could not reduce the CL of my Platinum AA card below 2k. I told her to leave 2k and it was done instantly.