I've not had the pleasure of dealing with their credit department. . but I have had their bank department because I signed up for the bank bonus for $75 I think it was.
They are completely and uterly morons. She always told me that I had to wait 8 weeks for the bonus to be posted, although the application clearly said 6 weeks. I called on week 9 and she tried telling me my account had only been open for 6. I had her count the weeks with me. . and low and behold it was open 9. Now I just beat the crap out of their trial deposit system and get about 30 bucks a day.
bauzer71487 said: Now I just beat the crap out of their trial deposit system and get about 30 bucks a day. Are you sh**ting me? How many accounts do you do? How long has this been going on for?
sonnysighedup
Member
posted: Jul. 26, 2007 @ 12:48p
MikeR397 said: The supervisor also said my mom is NOT going to get a CLI. I asked why and stated our household info and BELIEVE ME THIS IS WHAT THE HSBC SUPERVISOR SAID:
WE DO NOT CONSIDER HER FICO SCORE WHEN APPROVING FOR CREDIT WE DO NOT CONSIDER HER HOUSEHOLD INCOME WHEN APPROVING FOR CREDIT WE DO NOT CONSIDER HER CURRENT BALANCES ON OTHER CARDS WHEN APPROVING FOR CREDIT
"Your mom has too much credit already and we don't care about her household income, therefore, that is why we gave such a small line".
I am dead serious on these exact comments. I wrote down her name and employee number and told her I'm writing a letter to their corporate offices about what she told me (which I'm not, and I've already shredded this statement with her info). Mike, I'm not sure what you find so unreasonable about the supervisor's comments. Many, many people on these boards have reported receiving toy lines from HSBC with FICOs and HHI similar to what you applied with. On the HSBC Direct Rewards thread, the feeling was that having a lot of cards and available credit already was a detriment to receiving high CLs from HSBC. This is their modus operandi, and its a perfectly legitimate one, though an obstacle in the BT game. Scott1961 received a high line on his first HSBC card with only 2 cards open at the time, 800+ FICOS, and $100k in the bank with HSBC.
If it's better customer service you want to make your AOR/BT life easier, why not convince your folks to (temporarily) open an HSBC Premier account? You might have more success in bumping up your own and your folks CLs that way.
BTW, congrats on bumping your dad's $600 CL to $12.5k. I trust you now realize what a huge accomplishment that was, given HSBC's "space monkey"-nature.
sonnysighedup said: 97]If it's better customer service you want to make your AOR/BT life easier, why not convince your folks to (temporarily) open an HSBC Premier account? You might have more success in bumping up your own and your folks CLs that way.
BTW, congrats on bumping your dad's $600 CL to $12.5k. I trust you now realize what a huge accomplishment that was, given HSBC's "space monkey"-nature.Nope, I'm done with messing with HSBC for CLI's. As for the CLI on my dad's card; yes, we broke out the champagne for celebration and partied like it was 1999.
thecpa
Member
posted: Jul. 26, 2007 @ 8:52p
Household crap! I got a approved for a card for $300 with a telephone rep. I told the rep I make more than that in a day (not really Cancelled the card on the spot after having been approved. They later offered me a 2% Cash Back no fee $1K. I've been with them over a year now, have requested three CLI's and have been denied every single time. Mean while my other CL's have increased to $30K, $25K, etc. The moment they end their cash rewards program, they will receive a call from yours truly.
opmnxtc
Thrifty Member
posted: Jul. 27, 2007 @ 1:51a
CPBigAl said: exposed? needs to change??? huh? - okay, why do people think these companies need to please us... the stock for Household Bank (symbol HBC) is up 100% over the last 4 years... I'd think they know what they are doing....
I don't know this for a fact but I would assume that they really don't care what your balances are... they'll give you six cards with $500 credit limit, let you max them out and then collect the interest and over-the-limit fees of $39 per card. and if you want another card to max out when you are at 99 percent utilization, they'll give it to you with a $200 credit limit and say "have fun, we heard there is a sale at Macy's this weekend". I think they are pretty dang successful the way there do things....
So just to repeat - this is a business that makes profit for their shareholders... not for those of us who want to make free money from them... (and I wouldn't mind it, I already have $40K bringing in about 150 bucks a month in interest from other cards) but I applied for a card with them in May, got a credit line of $750, called, asked about in increase, they said no, so I closed it and I will not be working with that back again... that's it... done
They don't serve my needs and I don't serve theirs... doesn't mean I need to go and start a movement to change their business practices... I mean, common people, if we are allowed to make a profit and think of ourselves why shouldn't these corporations/CEOs/managers....
okay... way too overboard reading into my statement. bottom line for me, those statements made to MikeR397 reflect an unfriendly and shitty attitude. i don't take shit like that and i like to get my way, so far i have, but HSBC sure makes it hell.
nkling said: It is just too bad some people only know how to be an one trick pony to make money out of AOR... sad... lol. your assumptions are baseless and pointless.
TonySpero
Senior Member - 1K
posted: Jul. 27, 2007 @ 8:13p
If anybody ever has a problem with any HSBC account call the 716 # on the back of Your credit or debit card, the problem will be looked into right away, if you call the 800 # you will be in outsource hell.
DiabloD3
Senior Member
posted: Jul. 27, 2007 @ 9:27p
Huh, would similar advice apply to other bank's cards with toll-call phone numbers in addition to toll-free?
slimcustomer
Senior Member - 1K
posted: Jul. 27, 2007 @ 11:00p
kittenmittens said: I don't know why anybody applies for the HSBC GM card. The highest CL I've seen is $2k and nobody's able to increase it.
The two GM Card's in my family have combined credit limits over $30,000. YMMV. Another family member's card was closed due to inactivity. Lost all their points. This is a card you can't put away in the sock drawer.
markkundinger
Senior Member - 2K
posted: Jul. 30, 2007 @ 9:29a
Hey Mike, is there any special language you used to get a hold of an underwriter? I just tried calling the space monkeys myself, and I was woefully unsuccessful in getting transferred to a person who could help me with my $600 CL. I tried asking to speak to a loan officer, or an underwriter, or a "credit issuing ninja", but the CSR just said they don't have a department like that, and offered to take a traditional credit line increase request.
Did you use a magic passphrase or have to escalate things in any way before you got to talk to one of the underwriting chimps?
strange0kiddo
Senior Member
posted: Jul. 30, 2007 @ 10:05a
Your experiences remind me of when I tried to open an HSBC savings. Took about a month with phone calls and faxes and emails until I just gave up.
markkundinger said: Hey Mike, is there any special language you used to get a hold of an underwriter? I just tried calling the space monkeys myself, and I was woefully unsuccessful in getting transferred to a person who could help me with my $600 CL. I tried asking to speak to a loan officer, or an underwriter, or a "credit issuing ninja", but the CSR just said they don't have a department like that, and offered to take a traditional credit line increase request.
Did you use a magic passphrase or have to escalate things in any way before you got to talk to one of the underwriting chimps?Well, first the credit department is only open business hours, so you have to call then. You probalby just had another idiot CSR who didn't even know what a credit underwriting department was, or what the phone number was, so they problaby just made something up. I would try calling back again and asking another monkey. (Don't even give them your name/number before you ask this question, you don't necessairly want their call logs showing details of all your calls and requests). It seems like persistance is key, apply proper pressure.
PS: I believe I phrased it "There has been a mistake in my application and I would like to speak to the credit department" (the mistake being the $600 CL, before it was upped to $12,500, but I did not tell the CSR what the mistake was and demanded a credit department/supervisor). God speed.
Leeskey711 said: Is this typical of HSBC? It appears there is nothing "typical" about HSBC as thier entire operation seems YMMV. Then again with this philosophy:
MikeR397 said: WE DO NOT CONSIDER HER FICO SCORE WHEN APPROVING FOR CREDIT WE DO NOT CONSIDER HER HOUSEHOLD INCOME WHEN APPROVING FOR CREDIT WE DO NOT CONSIDER HER CURRENT BALANCES ON OTHER CARDS WHEN APPROVING FOR CREDIT...what do you expect?
thecpa
Member
posted: Jul. 30, 2007 @ 1:07p
HSBC
Horrible Savings Bad Credit
elleve
Ancient Member
posted: Jul. 30, 2007 @ 1:32p
they've been the only people to give me 700$ cl ever..
then again, i have 3 hsbc cards. one at 5k one at 2k and one at 700. and that was the order i applied for em also.
still, 5k is awfully low, but i see no reason to cancel them. the more credit the better, I'll just reallocate later on.
elleve said: they've been the only people to give me 700$ cl ever..
then again, i have 3 hsbc cards. one at 5k one at 2k and one at 700. and that was the order i applied for em also.
still, 5k is awfully low, but i see no reason to cancel them. the more credit the better, I'll just reallocate later on.Let me know how reallocation goes. They would not let me reallocate or consolidate from HSBC platinum to my GM flex card. Then again, I only tried once and gave up so who knows what the next CSR would tell me I could or couldn't do.
I did just put away the platinum card as it only had a 1k limit and wasn't worth the 3% BT fee, but it also has 0% for 10 months for purchases; so I just bought a new king bed with it to delay paying for the bed (at a friend's employee discount from $2000 msrp for $347, aka FW style )
DealWinners
Senior Member
posted: Jul. 31, 2007 @ 7:26a
thecpa said: Household crap! I got a approved for a card for $300 with a telephone rep. I told the rep I make more than that in a day (not really Cancelled the card on the spot after having been approved. They later offered me a 2% Cash Back no fee $1K. I've been with them over a year now, have requested three CLI's and have been denied every single time. Mean while my other CL's have increased to $30K, $25K, etc. The moment they end their cash rewards program, they will receive a call from yours truly.There are ways to get your CL increased. My HSBC got approved for the same $300 and was able to increase it to $1400 (300 -> 500 -> 700 -> 900 -> 1400) now in just 8 months (not an easy task but with lot of fight). They are being very conservative in CL. It is me who needs their excellent card and not vice versa. Nobody gives cash like HSBC.
You should have not cancelled your card IMO if you don't have annual fee.
IMO the most horrible part about their credit card is
1) Couldn't make same day payments. 2) Charges are posted after 4 to 5 days.
elleve
Ancient Member
posted: Jul. 31, 2007 @ 8:00a
MikeR397 said: elleve said: they've been the only people to give me 700$ cl ever..
then again, i have 3 hsbc cards. one at 5k one at 2k and one at 700. and that was the order i applied for em also.
still, 5k is awfully low, but i see no reason to cancel them. the more credit the better, I'll just reallocate later on.Let me know how reallocation goes. They would not let me reallocate or consolidate from HSBC platinum to my GM flex card. Then again, I only tried once and gave up so who knows what the next CSR would tell me I could or couldn't do.
I did just put away the platinum card as it only had a 1k limit and wasn't worth the 3% BT fee, but it also has 0% for 10 months for purchases; so I just bought a new king bed with it to delay paying for the bed (at a friend's employee discount from $2000 msrp for $347, aka FW style )
just called to double-check on this.
they do allow consolidation/reallocation, but they are telling me gmflex is a different card issuer...
I'm 100% sure gmflex is hsbc brewed =.= .
I suppose what the csr meant was that it wasn't showing up on her screen.
ChrisV
Senior Member
posted: Aug. 1, 2007 @ 5:31a
Leeskey711 said: Yeah, I got something to report about HSBC.
They just closed my HSBC Platinum CC.
The reason: No activity on the card.
The card was only open 3 months.
Is this typical of HSBC?
Yes, I've heard many reports of this. They seem to be the one of the few companies that will close your card for just 3 months of inactivity. Everyone else seems to be at least 6 months or 1 year plus.
Another monkey encounter: Last night HSBC called me (at dinner time) about my massive (2.5k) GM flex card I've had a BT on for over two months now:
Question 1: "Hello sir, I wanted to make sure you have activated your card yet." - WTF, I've had a balance of 2k for the last 60 days on this card, you can't tell I've activated it in your system?
Question 2: "I'm calling tonight to tell you about our payment protector plan...blah blah, details, blah blah" - NO, NO, NO, NO. After four NO's (I was about to start spelling it out "Nnnnnnn - Ooooooo"), the rep finally stopped reading the terms of this crap service I do not want. However, it has apparantly become standard practice for every company, with every rep, every time you call to pitch the many wonders of payment protector. I just haven't had anyone actively call me at home to sell this service yet. Another 1st for HSBC. GO TEAM BANANNAS!
ChrisV said: Leeskey711 said: They just closed my HSBC Platinum CC.
The reason: No activity on the card.
The card was only open 3 months.
Yes, I've heard many reports of this. They seem to be the one of the few companies that will close your card for just 3 months of inactivity. Everyone else seems to be at least 6 months or 1 year plus.How does it report on your bureau?
ArbolLoco
Tired Member
posted: Sep. 21, 2007 @ 3:48p
BankofGreed said: Why bother even applying for any of their cards? Unless they are offering 2% on all purchases, its not worth the hassle.Because like Pokemons... some of us HAVE TO CATCH THEM ALL.
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