Interesting that BoA is so low. I'd have thought they'd be near Citi and Chase in ranking. Merger problems with MBNA? Or maybe their targeting of illegal aliens has had some blow back?

Interesting that AMEX & Discover prefer "Transactors" (do not carry balance) for customers. Aren't "Revolvers" (those who carry balance) more profitable to the banks?

Anyway, as A0R-er, I'd rank Citibank, Chase, Bofa near the top. USBank, Principal, Advanta, and Juniper have been generous to me, too.

Ecuadorgr said:Makes the point that the ranking is corellated to the percentage of customers that do not carry balances (AMEX and Discover have the highest such percentages).

Customer satisfaction, based on 1,000-point scale:

-- American Express 735

-- Discover 728

-- Citi Cards 652

-- Chase 651

-- US Bank 646

-- Washington Mutual 638

-- Wells Fargo 636

-- Capital One 617

-- Bank of America 607

-- HSBC 571

Seems right - I love Citibank and AMEX.

rsean78 said:Interesting that AMEX & Discover prefer "Transactors" (do not carry balance) for customers. Aren't "Revolvers" (those who carry balance) more profitable to the banks?

Usually, but they're also riskier. AMEX had a real fiasco when they first issued revolving balance cards about 20 years ago. They lost a ton of money, heads rolled, and the postmortem analyses said they basically had no idea how to manage that risk.

AMEX charges merchants significantly more for their services, and both they & Discover have to split that money fewer ways than Visa & MC. So it's probably a good profit for them without having to take on the risk of lots of balances.