I dine out pretty frequently and go to a fair number of bars.
One thing that drives me absolutely insane is when I leave a small tip or no tip for abominable service... and the bartender/waiter has the balls to write in their own tip. I have had this done to me at five-star French restaurants... and at $5 happy hour type establishments. They seem to do it with impunity, likely because they don't get caught 99% of the time.
Just this month I have had this problem at McCormick & Schmick's in Downtown LA and at Moonshadows out in Malibu... one adding a sizable tip even though the food took an hour and arrived cold... and the other adding a tip on the card when I had left a tip at the bar in cash.
This has to be the only act of theft in the United States that is so widespread and is done with impunity. These bartenders have absolutely no problem with putting their hands into your wallet and stealing your money by fraudulently forging receipts... with zero repercussions.
I have called both places and sorted them out... but should I just dispute the whole check the next time and allege fraudulent activity?
Should I shave my hair into a Mowhawk and walk in there like Travis Bickle?
If the service is that bad, pay cash, preferably with change like this guy.
[EDIT] An option might be to write out your tip as if it were a check to prevent any alteration. Usually the tip and check are segregated on your statement by the credit card company, so I don't see a way to challenge the entire bill. However, that doesn't prevent you from getting the book thrown at the idiot by calling the restaurant and informing them.
This happened to me once when I left a $1 tip and wrote poor service on the receipt. I called the restaurant to complain, and the manager said he couldn't find the receipt, and he obviously couldn't care less. So, I disputed it with AMEX, and they credited me the $5 with no questions asked. I called the corporate HQ [it was a local chain], and they seemed concerned about the situation, crediting my card and offering me a free meal, but I'd already moved halfway across the country at that point. [And, yes, I called back AMEX so that they'd reverse their credit to me, which I'm assuming they had eaten.]
I never had anyone done something like that to me. Do you write in the total amount after tips on the receipt? Or are they so blatant that they write in a new number to that as well?
OP looks like its time to draft up a form letter you can shoot out on firm letterhead . Anytime this happens, shoot one out. Should be good for at least a meal for 2.
And yes I most certainly would fill out the receipt in a way thats hard to alter (such as putting a line or X or the words "CASH TIP" on the tip line rather than a 0, which could have numbers added to it), and keep a copy of my receipt and chargeback the entire bill. When Staples used to charge amounts other than what I authorized, I got full refunds, not just a "correction" to the amount I did authorize.
I would start leaving cash tips, and writing "NO TIP" in the tip line on the receipt any time I was going to leave a tip small enough to tempt someone to inflate it. While it would be a bit aggravating, it would be easier than having to deal with fraudulent charges.
I usually just put a big line through the tip portion, then write out the total again which as the same amount as the subtotal. Someone would have a heck of a time frauding that and have never had it happen to me yet.
I am not saying I don't tip, I always tip at sit down restaurants or delizered pizza's of course....just at stupid places that I find silly have a tip line like Cold Stone, Carry Out Pizza, etc.
Anyways, are you sure you are always writing in the total line on your receipts, right? Sometimes there isn't a line there so it isn't always obvious, but there is almost always a spot for it under the tip line. Also always be sure write your amounts with a dollar sign like "$X.XX" on both the tip line and the total line so it would be harder to tamper with.
I save every receipt and reconcile them every month. People would be surprised at how often this happens.
If I leave a cash tip, I write on the tip line "Cash on Table". If I leave no tip, I used to write "-0-" through the entire tip line, but had one unscrupulous restaurant turn that into a very strange looking "7.00" and then line out the total and write in a new one. Now I write the word ZERO.
The problem I have is usually the credit card just eats it and gives you a credit due to the amount. But now I'm stuck using a separate credit card for restaurants only as most credit cards have fine print in the agreement that limits you to 2 disputes. I don't want to have this crap interferring with a more significant dispute (which thankfully I've never had to yet).
Only had this happen to me once (that I caught). Went for two beers at a bar and later saw a charge on my card for $30 bucks lol. AMEX refunded no questions asked.
I had this happen to me ONE time many, many, MANY years ago.... and devised an easy way of finding these on my credit card statement. It costs me a little money, but saves me lots of time reconciling.
Say the bill is $22.57. Add 15% tip ($3.38). Total is $25.95. Add (or subtract) cents until last number equals the sum of the individual numbers to the left of decimal (the 2 and the 5). In this case, I add 2 cents to make the grand total $25.97. When reconciling, I immediately see the 2+5=7, and know that nothing funny happened. Any small dollar tip addition stands out, the only way around "my system" is if the establishment adds an outrageous tip (multiples of 9 dollars).
It isn't foolproof, but it works for me. Oh, the reason I said subtract above is so I don't take the cents above 99, and cause the dollars to increment by 1... it would throw off the system.
ArbolLoco said:I have called both places and sorted them out... but should I just dispute the whole check the next time and allege fraudulent activity?
Are you kidding? The first thing I would do is dispute the whole check and allege fraudulent activity. I would never waste my time calling the restaurant. The question is, should you start noting down your server's names and contacting the police department?
As far as I know this has never happened to me, but perhaps I don't check my receipts closely enough. I usually just make it so that the bill+tip is an even dollar amount. If the credit card bill shows an even dollar amount in the ballpark of what I recall the bill should be then I assume it is correct. Perhaps I should start doing something more sophisticated, like making the least significant digit a parity check.
Technologist said:I had this happen to me ONE time many, many, MANY years ago.... and devised an easy way of finding these on my credit card statement. It costs me a little money, but saves me lots of time reconciling.
Say the bill is $22.57. Add 15% tip ($3.38). Total is $25.95. Add (or subtract) cents until last number equals the sum of the individual numbers to the left of decimal (the 2 and the 5). In this case, I add 2 cents to make the grand total $25.97. When reconciling, I immediately see the 2+5=7, and know that nothing funny happened. Any small dollar tip addition stands out, the only way around "my system" is if the establishment adds an outrageous tip (multiples of 9 dollars).
It isn't foolproof, but it works for me. Oh, the reason I said subtract above is so I don't take the cents above 99, and cause the dollars to increment by 1... it would throw off the system. Checksums for tips... I love it! I may start doing this as well.
jfunk138 said:Technologist said:I had this happen to me ONE time many, many, MANY years ago.... and devised an easy way of finding these on my credit card statement. It costs me a little money, but saves me lots of time reconciling.
Say the bill is $22.57. Add 15% tip ($3.38). Total is $25.95. Add (or subtract) cents until last number equals the sum of the individual numbers to the left of decimal (the 2 and the 5). In this case, I add 2 cents to make the grand total $25.97. When reconciling, I immediately see the 2+5=7, and know that nothing funny happened. Any small dollar tip addition stands out, the only way around "my system" is if the establishment adds an outrageous tip (multiples of 9 dollars).
It isn't foolproof, but it works for me. Oh, the reason I said subtract above is so I don't take the cents above 99, and cause the dollars to increment by 1... it would throw off the system. Checksums for tips... I love it! I may start doing this as well.
Kind of like the check sum, I always round my tip to a whole dollar amount (e.g. A $20.53 cent bill + ~15% = $24.00). If I don't see zeros on my bill, then I know I have a problem.
This is very timely. I eat out way too much and this happens far more than one would believe. I notice it happens more when I use dine far (many states) from home.
Last week, I left a 18% tip at a Boulder steak house. When the bill hit my AMEX card, the tip had increased to almost 40%. I called, got a credit correction and a $50 gift certificate.
I now will ONLY leave cash tips as I believe a trend may be happening here.
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.