rated:
posted: Nov. 6, 2007 @ 12:10p
I spoke to the California office. The representative informed me that my account was closed because of 3 recent outbound transfers:
1.) $4,000 to my Vanguard Roth IRA (my 2007 contribution).
2.) $20,000 to my Banc of America Investments brokerage account (to buy FSLXX, since the NEA rate was dropping).
3.) $2,500 to my Citibank savings account (to conviently pay down my Citibank AOR cards).
She stated that "Bank of America doesn't like customers to move so much money out of their account right after making a big deposit." I had deposited about $100,000 in AOR money at the end of August. I also had regular deposits, such as my biweekly paycheck, and started with a respectable balance (about $10,000). She told me Bank of America would send me a cashier's check within 5 to 10 business days. I tried reasoning with the lady, in a polite and calm manner, but she hung up on me in mid-sentence. I called back and began speaking with another lady, but she told me "we already told you the accounts are closed." She then called me a racial slur and hung up on me.
I don't think my transactions were unusual or warranted action this severe. It's not atypical for me, or many other customers, for that matter, to move around large sums of money, especially within the same company (deposit to brokerage account). I'm even more upset because the final lady I spoke to called me a racial slur (I won't reveal what because I don't want to reveal personal information). I have a strong feeling I'm being targeted because of my name and ethnicity. I don't think I would have had this problem if my name was "Ted Stevens" or something more vanilla sounding. What do you guys think? What is my next course of action?
EDIT: Before anyone asks, yes, I'm a US citizen (natural born) and yes, I provided Bank of America with entirely accurate personal information.
Message edited by: theficus on 2007-11-06 12:12:49 CST