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Bank of America closed all my accounts. What to do now? *UPDATED 03/01/08*

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dealingdede said:Wow, that is really bad. I looked at the AOR site and to tell you the truth it does not look legitimate. Couldn't even find them in Better Business Bureau. You supplied a lot of personel info to sign up and that is an easy way of people stealing your ID. I got an email something like this a while back and just deleted it. Dude, you have to research things before you put your info out there. At the bottom of the site it reads:

Efforts have been made to provide accurate information; however, all actions you take as a result of the information here are your responsibility. Do your own research before acting.

I think that says it all.

Hee hee. Funny

Message edited by: cashmonkey on 2007-11-06 11:57:24 CST
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dealingdede said:Wow, that is really bad. I looked at the AOR site and to tell you the truth it does not look legitimate. Couldn't even find them in Better Business Bureau. You supplied a lot of personel info to sign up and that is an easy way of people stealing your ID. I got an email something like this a while back and just deleted it. Dude, you have to research things before you put your info out there. At the bottom of the site it reads:

Efforts have been made to provide accurate information; however, all actions you take as a result of the information here are your responsibility. Do your own research before acting.

I think that says it all.
lol

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062703 said:

theficus said:I called my local branch and asked them to find out what is going on. They looked at my accounts and told me it was "ordered by the California office" and they do not have any power to do anything.

I think he has called enough to warrant court action regardless of whether it will save him time or not.
You forgot:

They gave me a number to call, but they are closed until 9:00 am pacific time. Basically, they told him what to do and we've not heard from him since 9 a.m. pacific time. My bet is, problem solved.

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DavidScubadiver said:Basically, they told him what to do and we've not heard from him since 9 a.m. pacific time. My bet is, problem solved.Guantanamo Bay blocks FWF.

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I spoke to the California office. The representative informed me that my account was closed because of 3 recent outbound transfers:

1.) $4,000 to my Vanguard Roth IRA (my 2007 contribution).
2.) $20,000 to my Banc of America Investments brokerage account (to buy FSLXX, since the NEA rate was dropping).
3.) $2,500 to my Citibank savings account (to conviently pay down my Citibank AOR cards).

She stated that "Bank of America doesn't like customers to move so much money out of their account right after making a big deposit." I had deposited about $100,000 in AOR money at the end of August. I also had regular deposits, such as my biweekly paycheck, and started with a respectable balance (about $10,000). She told me Bank of America would send me a cashier's check within 5 to 10 business days. I tried reasoning with the lady, in a polite and calm manner, but she hung up on me in mid-sentence. I called back and began speaking with another lady, but she told me "we already told you the accounts are closed." She then called me a racial slur and hung up on me.

I don't think my transactions were unusual or warranted action this severe. It's not atypical for me, or many other customers, for that matter, to move around large sums of money, especially within the same company (deposit to brokerage account). I'm even more upset because the final lady I spoke to called me a racial slur (I won't reveal what because I don't want to reveal personal information). I have a strong feeling I'm being targeted because of my name and ethnicity. I don't think I would have had this problem if my name was "Ted Stevens" or something more vanilla sounding. What do you guys think? What is my next course of action?

EDIT: Before anyone asks, yes, I'm a US citizen (natural born) and yes, I provided Bank of America with entirely accurate personal information.

Message edited by: theficus on 2007-11-06 12:12:49 CST
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Start a 'Guess The Racial Slur' contest.. $1 per entry..

I'm in for $5 already..

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While I can understand their concern with the amount of money being moved around, I think they dealt with it in a very unprofessional manner, if what you're saying in regards to the phone conversations is true.

Aside from waiting, I'm not sure if there's much you can really do to get everything squared away.

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Wow. This just gets more and more interesting. Lawyers in the house?

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Color me skeptical but something here isn't adding up. I find that phone conversation very hard to believe. If what you said is true I would be talking to a lawyer also, but I don't think we're hearing everything about the conversation.

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It seems strange to me that BoA has problem with client moving $20,000 to Banc of America Investments brokerage account.

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theficus said:I spoke to the California office. The representative informed me that my account was closed because of 3 recent outbound transfers:

1.) $4,000 to my Vanguard Roth IRA (my 2007 contribution).
2.) $20,000 to my Banc of America Investments brokerage account (to buy FSLXX, since the NEA rate was dropping).
3.) $2,500 to my Citibank savings account (to conviently pay down my Citibank AOR cards).

So, they essentially closed your account for moving $6500 outside of Bank/c of America. That's a load of horse crap. Stick it to them as hard as freaking possible. Man, I would be pissed. Good luck to you.

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DMDiller said:While I can understand their concern with the amount of money being moved around, I think they dealt with it in a very unprofessional manner, if what you're saying in regards to the phone conversations is true.

Aside from waiting, I'm not sure if there's much you can really do to get everything squared away.

I called back and spoke to a gentleman about the insult. He was very polite and professional about the entire situation. All he could do, however, was give me an address to voice my concern.

I've dealt with insults so much in my life that it's just like water off my back now. The more important issue is why my accounts were closed and how I had to find out about it, so let's stick to that topic.

Message edited by: theficus on 2007-11-06 12:26:31 CST
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I also think suing is probably futile in a situation like this. The deposit account agreement states that Bank of America has the right to close my account at any time and for any reason. I just think it's an overreaction given the circumstances.

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Wow. Are they closing your BofA Investments account too? It's odd that a $20k move "in-house" would trigger a red flag that severe.

The fact that slurs were involved is so completely out of line. I'd sue for that, just out of spite.

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Yes, they're closing all my accounts -- deposit, brokerage, and credit cards.

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theficus said:Yes, they're closing all my accounts -- deposit, brokerage, and credit cards.Did they liquidate your securities position? Did you incur a taxable gain or a loss as a result?

Can you post your pic?

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This reminds me... I REALLY need to close my LaSalle accounts before BoA takes over.

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theficus said:I also think suing is probably futile in a situation like this. The deposit account agreement states that Bank of America has the right to close my account at any time and for any reason. I just think it's an overreaction given the circumstances.If they treated me and my money like that, they would not deserve my business. If you want to give them a chance, I'd suggest going to a local branch and discussing your issue with them. Often they have options not available to the phone CSRs. They might even be able to resolve your issue.
Quality of service can vary widely between phone support and local support. When I had an issue about a year ago with another bank and found their phone CSRs to be less than satisfactory, I went to a local branch and was able to get my issue resolved quickly and painlessly. Because of the level of service provided by the local branch, I kept my business there.

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yup thats the problem with this country everyone wants to sue.. my coffee is cold sue, my coffee is hot sue, wait until you get the correct information so you dont look just a stupid as they do now. and yeah a law suit will be cleared up in less than a month... i guess you never have sued anyone...

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theficus said:
I called back and spoke to a gentleman about the insult. He was very polite and professional about the entire situation. All he could do, however, was give me an address to voice my concern.

I've dealt with insults so much in my life that it's just like water off my back now. The more important issue is why my accounts were closed and how I had to find out about it, so let's stick to that topic.

I think I can guess the racial slur..

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