My dad bought a Lexus ls460 (Not very fatwalletish). Its been in the dealer 4 time repairing the same wind noise. There is a major complain for the wind noise issue. I spoke to one lemon law lawyer, he will take the case if we settle $4,000. A different lawyer said he will take the case to court, but one will have to pay some fees upfront to get the case started. Can anyone direct me toward the right direction? Thanks in advance.
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What is a Lemon? A vehicle that continues to have a defect that substantially impairs its use, value, or safety. Generally, if the car has been repaired 4 or more times for the same Defect within the Warranty Period and the Defect has not been fixed, the car qualifies as a Lemon. All States differ so you should consult the Lemon Law Summary and the State Statutes for your particular State. Note that the warranty period may or may not coincide with the Manufacturer's Warranty.
Do I have a Lemon? If the paint is peeling, the light switch came out when you pulled on it, the car makes "funny noises" but otherwise drives just fine, or you found 10 things you don't like about your new car but none of them prevent you from driving it, then No, you do not have a Lemon.
If the brakes don't work, the car won't go into reverse gear, the darn thing won't start on cold mornings or hot afternoons, the rear door opens all by itself, the driver's seat wobbles, or the car chugs along at 30 mph when it should be going 50 mph, then Yes, you may have a Lemon. Providing you've given the manufacturer an opportunity to repair the defect.
In most States, 10 different defects during the Warranty Period does not brand the car as a Lemon. In some States, a single defect that might cause Serious Injury makes your car a Lemon if the manufacturer cannot fix the problem within 1 attempt.
You may have a Lemon, but if you do nothing to protect your Consumer Rights, such as documenting your Repairs and allowing the Manufacturer a chance to fix the problem(s), you lose all rights under the various State Warranty Acts.
Do I need a Lawyer? The answer depends upon which State you Purchased or Registered your car in. In some States and with proper documentation, you simply file a Complaint. In other States, you will need to hire an Attorney.
Who pays the Lawyer? Only about half of the States allow you to recover Attorney Fees. If your Attorney sues under the Magnuson-Moss Warranty Act, you will be awarded Attorney Fees if you win. Note that an Attorney's Fee is based upon actual time expended rather than being tied to any percentage of the recovery. In some States, you must pay the manufacturer's Attorney Fees if you lose.
Is a Used or Leased Car protected? It depends upon which State the car was purchased or leased in. Some states include used and leased cars in their Lemon Law statutes. Some states have separate laws for used vehicles. Some states provide protection only for new cars. In some states, even the Attorney General is unable to tell you if a Leased vehicle is covered due to the way the law is phrased and you will be referred to an Attorney for clarification of the law. See the Lemon Law Summary and the State Statutes for your particular State to determine what is covered.
What about Motor Homes and Motorcycles? Most States cover the drive train portion of Motor Homes (that part which is not used for dwelling purposes). Motorcycles are generally not covered but a few states do include them in their lemon law statutes.
If you have a defective Motorcycle, Motor Home, used car, leased car, or a car used for business purposes and your State Lemon Law does not cover these vehicles, you still have other recourses such as the Uniform Commercial Code and the Federal Magnuson-Moss Warranty Act (providing you were given a written warranty). Consult with an Attorney that specializes in this area.
Hmm...I thought Lexus would have learned their lesson on the first generation GS300's. They all have horrible wind noise due to a faulty window seal. Out of curiosity, exactly what do they do to the car when it goes to the shop?
On the regular ls they replace the front windows; replace some clips, and add more foam insolution. On the L, they just replace clip and add foam. The problem still exist.
Have you tried closing the interior of the sunroof? Noise levels decrease significantly when you have it covered, since it blocks the noise being generated right by your ears.
Noise levels also increase significantly over 55mph due to much more wind resistance. Maybe he can drive 55mph to conserve energy, help the environment, avoid $4000 in legal costs, and get rid of most of his noise.
He's half deaf (really, he can only hear out of one ear). I thought it was just me. But when he start to point it out to me I know there is a problem. I look up the clublexus forum, there appear to be a major complain about the LS460. So far, Lexus don't have a fix for it. I am tempted to write LEMON CAR on the vehicle and drive it around the dealership on the weekends just to give them pressure.
You know like kilacam19 has pointed out that laws varies greatly by state. Also what is covered under Lemon Law also varies by state.
For Example in CA "Wind Noise" is not covered by the Song-Beverly Consumer Warranty Act (CA Lemon Law) at all as the only defects that are covered under CA law are defects that prohibit you from driving the car like engine, electrical, mechanical, and safety reasons. "Wind Noise" would not be covered at all because it does not impact your ability to use the car. Also "Wind Noise" is subjective judgement which would make your cause for action an up hill battle in a state like Ca which clearly does not even cover that kinda of defect at all.
I have a felling driving a car around a dealer with "Lemon Law" written on it when it clearly not a lemon car in CA could also be considered defamation or slander in the rare event you lost your lawsuit which could open you up to being sued by the dealership for loss of income.
Btw in CA if you have legit claim under the CA "Lemon Law" you don't need an lawyer either. You just request an Arbitration hearing which just requires proof that you gave the dealer "Adequate time and allowed the dealer reasonable amount of tries to repair the car". And on the arbitration form it asked for basic information and proof of your claims and if they fell you gave the dealer adequate opportunity to repair the car then they will set a formal arbitration date with 30 days.
I would say loud wind noise could prevent you from hearing horns from other motorists and sirens from police/fire vehicles Therefore the car jeopardizes your safety along with that of other motorists, making it a lemon. Keep the pressure on the dealership and inform them that you are writing a letter to the BBB and your state's attorney general. This should light a fire under their ass to get things fixed quickly. If worse comes worse threats also work. My mom's Buick was less than a year old and had left her stranded a few times with 2 young kids(one was me ). My dad threatened to return the car to the dealership through their front window if they didn't get it fixed and supply my mom with a loaner. Magically mom had a car to drive and hers was fixed in record time.
Many states have an arbitration process geared towards laymen which you can utilize. These are usually better than bringing a lawsuit anyway because it will likely be a lot quicker process.
The 'lemon lawyers' you are consulting likely do not think the manufacturer will offer you a repurchase or a replacement.. and they are probably right. Very few of these lawyers litigate cases, so it comes down to what is negotiatable, and I doubt you will willingly get a repurchase or replacement for wind noise in most states. Whether you could win in litigation/arbitration is highly questionable (all the states require to some extent that the defect complained of is 'substantial'), but if you aren't interested in a couple thousand bucks, then it can't hurt to pursue it.. especially in an arbitration process designed for laymen.. so you can save yourself a fee.
or should have bought a reliable, tried and true USED LS. Great deals on mid90s models.
The new ones are an absolute nightmare and will all be parted out for their $1000+ electronic modules once they get old and start needing expensive repairs
The only thing difficult about the case for the lawyer is that he can't get a huge bunch of atty's fees. What state are you in? What are the lemon laws?
Im sure someone doing a lemonlaw themself will have great success about complaining that they can "hear the wind"
perhaps the next complaint will be that they can hear the engine running, or hear the road noise.
Another way to proceed would be for the owner to write a polite letter to Lexus headquarters asking that his purchase price be applied to another model Lexus, and a refund of the lower price difference
Perhaps, rather than persuing legal ways, you might want to start by talking to your service manager and explain him the issue and make it clear that you would want a replacement vehicle or money back. I own a ES350 and had issues with it after 5000 miles (transmission got replaced twice, squeaking noise from dashboard, alignment got messed up that couldn't be fixed by Lexus dealer). I talked to the service manager who talked to Lexus corporate and they gave me a new car which is everything I expected out of a Lexus.
btownballer said: My dad threatened to return the car to the dealership through their front window if they didn't get it fixed and supply my mom with a loaner. Magically mom had a car to drive and hers was fixed in record time.
If he did that today, he'd be in jail under both state and federal laws. I think it's know as a terroristic threat.
My car had what I consider excessive engine noise, so I turned the key off and that fixed it. Maybe your Dad should turn up the radio, wear earplugs or just drive slower if it bothers him so. Didn't he take it for a test drive? Or did the problem just start?
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