Did anyone try to call AMEX 1-800 for any of your cards yesterday and today? I could not get CSR when I tried to call for my AMEX blue and Starwood. I was put on hold forever and finally disconnected. I tried to make a $1000 purchase on my AMEX blue and it got declined because the credit line was suddenly reduced to $500 (original $4000 credit line and $0 balance).
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On behalf of AMEX, FWF would like to apologize for the delay. We strive to keep all our customers happy. Because of this, we are offering you a $50 statement credit for your next bill. Please call the customer service and ask for the "FWF45443-01" credit.
Please report back to let us know that it went through.
What are people exactly saying to get this credit applied ? I am currently on hold with AMEX, the rep keeps putting me on hold every min. I want to hang up and call again, but dont know what to say exactly.
Latke said:My credit posted immediately to my account, but it was $275 instead of the promised $125!! Thanks, OP!!I got the $275 credit to, but the CSR told me it was only a provisional credit. After 4 days, it will be a temporary credit, and after 7 days it will become a posted credit. After 14 days it will become a comfirmed credit and after 30 days it will become a permanent credit.
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