Dear Robertalahonnnnnna,

Thank you for being a TrueCredit member. For technical reasons beyond our control, we have been unable to enroll your credit file in the credit monitoring program(s) of Experian and/or Equifax. Please be assured that this issue has nothing to do with your credit report or your credit standing. Since TransUnion is able to monitor your credit, we have enrolled you in TransUnion Credit Monitoring for $9.95 per month.

TransUnion Credit Monitoring offers great benefits including:

* 24-hour notice of critical changes to your TransUnion
credit report
* The ability to check your TransUnion Credit Report and
credit score every day
* Up to $25,000 ID theft insurance at no extra cost to you
* Unlimited toll-free access to ID theft specialists

Since you did not receive all of the benefits of 3-Bureau Credit Monitoring, you will receive a partial refund of your last payment within the next couple of weeks. If you have any questions about this issue, our Customer Service Team is available seven days a week to assist you. For contact information and hours of service, click here.

TrueCredit
Manage your credit. Manage your life. (sm)

Perhaps you have a freeze or fraud alert on Ex and/or EQ? Otherwise, it sounds like bait and switch to me. I'm still banned from TC, so I don't expect to get the message any time soon.

dmlavigne1 said:translation:

Hi, you pull your credit report too much and it cost us money on the EX and EQ pulls. Therefore we will reduce your fee slightly and eliminate those costs. Now it costs us nothing and we make 100% profit.

Thank you and please drive through,

TC Custorer service

Also translated as: time to cancel your account and use Citi's Privacy Monitor