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New Citi Credit Risk Approach - High Credit limits and unused cards bad Archived From: Finance

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I'm posting this separately from the Citi A/A thread because I think this is somewhat important and was not mentioned at all in the other thread.

As of yesterday, 3 out of my 4 Citi cards were closed. No inquiries in 10 months. No new accounts. No new high balances. Current debt (before closures) 63000/130000 (the 130000 is reporting, a Signature card has additional 8000). This 0% debt was accumulated last summer. It was originally roughly 50% of overall balance with several cards close to max and many at $0 balance (Chase lowered many of my CLs last summer but did not close). Citi reviewed one of my cards last November due to inactivity and closed it then but no action against other lines even with high balances.

I spoke with Credit Management today. I was told that high credit limits and $0 balances are a major red flag to them now. The agent admitted that in the past this was a good sign regarding credit. Now she specifically stated this will result in account closure. Furthermore, any activity that will result in a review of one CC will result in a review of all CCS. This appears (from what I know) to be a new behavior and contrary to the conventional wisdom of leaving old credit cards open. I was told that I should pay down debt and remove any unused credit cards in order to have my accounts reinstated.

The rationale according to the agent is that untapped high credit limits indicate the possibility of using them in the future leaving Citi liable for you debt. This is contrary to the previous theory (that she stated was also their theory) that high untapped credit limits indicated you did not need debt.

This has started at Citi and I'm sure it'll spread. I will be paying down CCS as I have high rewards on one of the closed cards (Driver's Edge) and my 0% was about to expire anyway.

$60k HHI - $150k available credit - util only daily spender no outstanding CC debt.

Denied PenFed 5% gas card because of too much available credit. They claimed anything over $25k available was outside their guidelines for my income. Go figure - having too much credit can now hurt you - contrary to all of our past assumptions.

-bneta86

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I find that hard to believe. I have well over $100k in credit cards limits with Citi, over $100k in overdraft protection lines with Citi, over $1 million in margin credit with Citi, $100k flex select credit lin, a very large HELOC with Citi and a Diners Club card. I applied for PPE card 2 years ago did a 0% BT on the card and never used the card again. It has a $25k limit.

I have never owned 1 penny on my 2 overdraft line of credit or Flex Select credit line as I matter of fact I never used either in over 10 years I have had them opened. I currently owe Citi over $1 million as I am leveraging my Cash Management bonds with my Margin line of credit and I took my full HELOC limit out to buy more Mars and I have a balance of $45k on my Associated Card. Now I think I will be paying back most of the money over the next 2 weeks as rates n Mars have come down to below the rate on my HELOC but my Margin rate is still lower than what Mars are paying.

Banks are being more conservative now then before. Qualified borrowers can not still borrow money. Borrowers who they consider risky or marginal borrowers are having there credit lines reduced or closed. This is nothing new as when ever the economy takes a down turn lenders always take action against marginal or high risk borrowers in an effort to reduce there exposer.

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I don't know. The agent told me specifically that to reinstate the account they want to see low debt and low credit limit as too much credit to them now means that you'll probably use it. At least that was my experience today.

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Green for posting your experience and what you were told. While it's just a data point, it's important for those of us playing the game to pay attention to shifts in what credit analysts are telling us.

Having said that, I'm much more inclined to think that your high utilization is what put you on their radar screen. 50% overall utilization and much higher utilization on some individual lines is a clear early warning sign in this environment.

Among other things, that would also better explain why guys like dolmar don't see AA, and why I got approved for a new card this morning despite extremely high levels of available credit (but more like 15-25% showing as utilized).

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How was your FICO though?

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Probably not great - haven't gotten it in a while. I definitely agree with DaveHanson that the closures are due to the high account balances (not entirely my fault - it was initially under 50% but with Chase dropping CLs it went over). However, I offered to pay off all those balances and the agent said that might not be enough and stated what I said in the OP. That's why I got worried and posted this message.

Edit to add: the only negative factors are the high balances. No lates, negatives, etc... Oldest account (one of the ones just closed was 6 years old)

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I also think it's a combination of high utilization and a not so good Fico. I have two cards with Citi, $70.5K and $30k. Then have over $600k between 7 other cards including my $200k card and rest all over $50k. I show zero balances by paying before statement dates. Also real Fico's over 800. I have never had one case of AA and doubt I ever will

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dolmar said:I find that hard to believe. I have well over $100k in credit cards limits with Citi, over $100k in overdraft protection lines with Citi, over $1 million in margin credit with Citi, $100k flex select credit lin, a very large HELOC with Citi and a Diners Club card. I applied for PPE card 2 years ago did a 0% BT on the card and never used the card again. It has a $25k limit.
You're completely missing the point here.

First, just because they haven't gotten to you, dosn't mean they won't. Citi has millions of accounts.

Second, unless you have an annual income, as well as sepending habits to support that kind of credit exposure, I can almost guarantee you that you'll see those lines massively cut in the near future.

This is the down wave of a credit cycle. You built those credit lines during the loosest credit cycle in American history. Lenders were handing out money like Pez candy, to anyone who asked for it.

During more normal times, unsecured lines in excess of your annual income are atypical. The credit lines you claim to have, are absurd, and no responsible lender will allow that kind of unsecured and unneded exposure as we go deeper into the credit tightening period of this cycle.

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IYHTA, Dolmar is probably FWF's number one personal spender on credit cards. (yes, there are a people who spend a lot more, for business purposes) As long as he has substantial assets on deposit in banking and brokerage accounts, spends up a storm, and pays his bills, I don't expect him to experience AA.
I think the ones who have to worry are like me, spending less than $1000 most months, and holding cards with credit lines equal to two years' total credit card spending.

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i wouldn't be surprised if this will become a trend by the banks to reduce their exposures. People need to realize that we are in a new credit environment. Banks are seeking all sorts of ways to reduce their risk and reducing unsecured lines of credit is one of them,

I know several people who recently received letters from BofA to convert their credit card balances into installment loans. The banks are in a mode of rebuilding themselves so I would suggest that we all do the same too while being prudent about the process.

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I would also like to add that the average consumer is USING their credit cards more and carrying balances because they don't have the cash to pay for their purchases. That is why we are seeing Visa and MC profits increasing recently. The increase usage and debt accumulation by consumers will affect the banks balance sheets because currently there is very little demand for that debt. So instead of selling the debt in some sort of structured vehicle to a customer the bank must carry that debt on their books.

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FWIW, I believe that long ago high levels of available credit did negatively impact credit scores. In the early 90s my job involved reviewing 50-100 credit applications per week for small businesses, so we were generally working with the personal information for the owners. The scores were not a major factor for us, but we were given some general information about how they were determined. Our credit manager also considered available credit in our "manual" review process.

This practice stuck with me too long - just a couple of years ago I closed a lot of unused credit accounts and saw a big tumble in fico scores for my wife & I - from about 800 to 750.

I agree dblevitan is just presenting one data point, it may be specific to Citi or even more specifically to his circumstances. But I think it's not a farfetched idea.

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ifyouhavetoask said:Second, unless you have an annual income, as well as sepending habits to support that kind of credit exposure, I can almost guarantee you that you'll see those lines massively cut in the near future.

This is the down wave of a credit cycle. You built those credit lines during the loosest credit cycle in American history. Lenders were handing out money like Pez candy, to anyone who asked for it.

During more normal times, unsecured lines in excess of your annual income are atypical. The credit lines you claim to have, are absurd, and no responsible lender will allow that kind of unsecured and unneded exposure as we go deeper into the credit tightening period of this cycle.

I guess you missed the whole 2nd paragraph. Maybe next time I should not even bother writing a 2nd paragraph as I stated I have had some of those lines for over 10 years. And last time I checked back durning 1999-2001 we did not have a super easy credit environment while we were not in a credit crunch we did experience a down turn. Also maybe you do not understand how Margin Credit works. If you have a "Margin line of credit for $1 Million" for example you have to have a minimum of $2 million in assets with Citi as they only allow you to margin up to 50%.

Also if you have read any of my other posts then you know I did not get those high limits by playing games and applying for 20-30 cards at time, and consolidating those cards in a few high limit cards but I was given those limits on new cards based on my assets with Citi. Other bank issued me high limits based on my assets.

Which is why I say marginal or high risk borrowers are more likely to experiencing adverse action especially people on this board who aggressively game the system and think it normal to have 2-3-4x as much credit as gross income.

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taxmantoo said:IYHTA, Dolmar is probably FWF's number one personal spender on credit cards. (yes, there are a people who spend a lot more, for business purposes) As long as he has substantial assets on deposit in banking and brokerage accounts, spends up a storm, and pays his bills, I don't expect him to experience AA.
I think the ones who have to worry are like me, spending less than $1000 most months, and holding cards with credit lines equal to two years' total credit card spending.

I personally do not spend a lot. I do run a lot of business charges via my personal cards tho.

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Dolmar,

Your lines indicate you are atypical. You probably have a banker or bankers assigned to your account and you are not subject to the normal processes of the bank. I suspect they are much more thorough with you, plus they likely know much more about you than the typical customer.

People need to realize that this is going to be the new reality for most people. Unused credit lines are a huge risk for the banks, and an unnecessary one. If I extend someone 100k in credit and they never use it, then I make NO money off of them. Yet if one day their life turns upside down and they run up 100k in credit which they are unable to pay, I am stuck. It is all risk and no reward. It is suprising that this has not been a part of their criteria before now, regardless of looser standards.

Some banks are now denying new credit to customers whom they deem already have sufficient credit. These people will likely have a lot of unused credit as well.


Consumers play the game to boost their utilization and in turn their credit scores. The Banks don't give two flicks about that, and all that unused credit is big risk to them, and like I said, with little reward. So they are going to be pulling it back in.

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Do you live in one of the big sub-prime trouble states? They seem to be targeting people in those states. (Fla, CA,etc)

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I think high credit limits, the *potential* for exposure for a given company, with zero balances (the chance to run up big debt) is very scary for companies when they see your huge debt at other companies and low scores.

You already admitted Chase is cutting your lines and lowering your limits due to your high debt. I think you're just getting a cascading effect from lower limits-->lower score-->lower limits-->other companies notice lower limits-->new lowering limits...etc

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Let me just say that I completely agree with what everyone said why my cards are being targeted. My point in posting this was not to solicit advice on them. It was to present what Citi told me had specifically changed since before.

There's also another thing which seems new - in the past a CC review trigger seemed to be only for one card (i.e. lack of activity as I had last year). Now I was told any review immediately targets all accounts at Citi, thus the reason for the cascading account closures. In fact, I'm still kind of puzzled why my cards got reviewed (and so was the agent). Basically, the chain of events seemed to be something like:

1. One card gets closed for inactivity (it had activity on it within the last year though) and security flagged to ensure I still had it. I actually saw it get closed on Citibank Online (the banking portion) a few days ago, even though they claim it was only closed on 5/1.
2. I call in on 5/1 regarding the security alert posted on citicards.com (never received a phone call alerting me of this).
3. My phone call triggers a review of the remaining accounts.

I asked the agent about this and I think she agreed that something like this happened (but as I said, she was confused as well). I'm personally going to try getting back the rewards on my Driver's Edge card and then once I have a chance to use them, I'm just closing everything at Citi. I'm also planning on sending a letter of protest to their department indicating I plan to drop them completely for what they've done (including all my banking and I've been with them for the last 18 years or so I believe). Between this fiasco, last year's CIS-SSB integration, and lack of good credit cards/interest rates it's just not worth it anymore.

To answer one person's question - I'm in CA right now, so that might be part of it.

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dolmar said:If you have a "Margin line of credit for $1 Million" for example you have to have a minimum of $2 million in assets with Citi as they only allow you to margin up to 50%.

Wouldn't a 50% margin limit and assets of $2 million give you a $2 million margin line of credit?

Phrased differently: With $2 million in equity, and an initial margin requirement of 50%, one can buy $2 million of marginable securities.

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