UnixLab said:craig10x said:Question: I have no problem logging in...i can access the help menu and the change profile menu and the contact us link at the bottom....
However, i am finding i cannot click on the function buttons at the top, to see account information..summary...transfers application....

Are you able to do that? Can you get to those sections and see your account information? I can't.....i am wondering if perhaps their online banking is not compatable with MAC Computers and Safari Web Browser........
Can you access those things? And what type of computer do you use? (operating system and browser)?
There's dropdown menu when you move cursor to those options. you need to click on the options inside of drop down menu.

Thanks....i don't get the tabs so seems like there might be "issues" accessing their online with the MAC/SAFARI combination...i'll call them and check on this......

Craig, sorry to hear about the lack of support for Safari. Did you consider using portable firefox? You can run it off a thumb drive. Frankly, firebox is better than Safari...you should give it a shot.

Thanks for the feedback, guys

Well, i guess it would be pretty easy for me to add Firefox on my Mac, but if you can believe what it says on the Apple website about Safari, it is supposed to be faster at loading pages then Firefox is (at least the newest version of Safari which is what i have on my recently purchased Mac...lol)....I've really had no issues with the set-up as far as accessing sites....this is actually the first online banking site i ever encountered that it didn't work properly on.....

You would think that, with knowing that Mac's all come with Safari, their interface provider would have made it compatable with it.......but like everything else with CNB, everything seems to be a little strange or odd in dealing with them...and the rather "draggy" opening process with so many steps involved, was a real pain in the rear...and then to have this to TOP IT OFF

I decided to throw in the towel, and i already e-mailed them to close it.....I'll keep my account with On Bank instead.....yield may be lower (3.6% apy) but what a pleasure it was to open and use their set-up over there...and super fast transfers too!

mttatkns said:nm - didn't realize there was a third page before I posted. I was going to report that the menus work on Firefox on Mac.

Thanks...appreciate that...it just seemed kind of stupid to me that i have download a whole different browser JUST to access their Online.....you'd think they would have corrected...or at least would have some INTEREST in correcting the problem...but apparently not...so i figured they weren't worth the bother...to use a very old cliche...it was kind of the "straw the broke the camel's back" (lol)

Thank you, though....

UnixLab said:It does allow other banks to push or pull, although it is not recommended.Why do you say it is not recommended? I've linked it to another account and the ACH test deposits/withdrawals posted very quickly. CNB's interface seems a bit archaic so I plan to initiate most ACH transfers externally...

mttatkns said:UnixLab said:It does allow other banks to push or pull, although it is not recommended.Why do you say it is not recommended? I've linked it to another account and the ACH test deposits/withdrawals posted very quickly. CNB's interface seems a bit archaic so I plan to initiate most ACH transfers externally...
I should have clarified that.
It's not me saying that it is not recommended. I called to ask routing number and also ask out push and pull from other banks. And that is what CSR told me.

craig10x said:Thanks for the feedback, guys

Well, i guess it would be pretty easy for me to add Firefox on my Mac, but if you can believe what it says on the Apple website about Safari, it is supposed to be faster at loading pages then Firefox is (at least the newest version of Safari which is what i have on my recently purchased Mac...lol)....I've really had no issues with the set-up as far as accessing sites....this is actually the first online banking site i ever encountered that it didn't work properly on.....

You would think that, with knowing that Mac's all come with Safari, their interface provider would have made it compatable with it.......but like everything else with CNB, everything seems to be a little strange or odd in dealing with them...and the rather "draggy" opening process with so many steps involved, was a real pain in the rear...and then to have this to TOP IT OFF

I decided to throw in the towel, and i already e-mailed them to close it.....I'll keep my account with On Bank instead.....yield may be lower (3.6% apy) but what a pleasure it was to open and use their set-up over there...and super fast transfers too!

I'm not a Mac user and as a forewarning, I don't particularly like anything associated with Apple. Firefox, being the extensible browser that it is, has a lot of add-ons written for it. Two that come to mind are IE Tab, and User Agent Switcher. I use IE Tab for all the IE only coded sites and intranets at work I need to access and it works great. That was a good story that you had to use a windows computer to get the job done. I'm sure your Mac could have made a nice little photo album about it though. Sorry, couldn't resist, but seriously, complaining about a browser when there are issues and many other browsers to choose from seems to be the type of (stereotypical?) excuse that Mac owners fall into. That's a rather weak argument, at best.

Anyway, to the discussion at hand, almost no banks are doing hard pulls for opening an account and it sounds like they weren't prepared to put out such a high rate with no customer service to back it up. With all the new inflow of cash to their bank maybe they can afford a few more CSR's?

user5701....actually, i am a recent convert to the Mac...having always had windows based computers....and what i quickly discovered after just a few weeks use that it is very much a more stable and secure operating system then windows could ever be....not to mention a dream to use, and their help menus are so far superior to microsoft's that it isn't even funny......anything i didn't understand when getting acquainted with it's differences were explained beautifully by the computer itself and i never had to consult anyone to get very comfortable with using it....and as the saying goes...once you go Mac you don't go back......

Sure, i could have very easily added firefox to access CNB...since it's a breeze to add programs (or remove them) on a Mac...but i happen to think Safari is an outstanding browser.....and since Macs COME with Safari. you would think that CNB would be thoughtful enough to make sure their 3rd party provider is compatable with it.....When i brought it to CNB's attention...all i got was basically, well, that's the way it is..too bad for you....a rather BAD ATTITUDE, to say the least......
CNB is the ONLY Online Banking i ever ran into on here that i could not use properly....so that should tell you something.....Others care enough to avoid any problem..they could care less

Anyway, they only have 3 persons doing this ENTIRE online operation and i was never able to talk to those people directly...always had to go through a regular CNB Bank CSR who would have to put me on "hold" and check for me on what i was asking....

The RATE may be appealing...but to me, their operation was rather unappealing...and not worth any extra hassle on my end.........

PS: They are really bad when it comes to answering e-mails...in fact, most of the time i e-mailed them, it wasn't just a slow response, it was no response ever....So, while gettng a nice rate is desirable, one really should consider other factors as well, when selecting a good Online Savings Account.....

user5701 said:Two questions:
1. Do you think they will maintain two separate rates? Say they drop the rates in less than 6 months for everyone else and keep it at 4% for those with the guarantee. Is that possible?

2. Where are you seeing this National City 4% rate at? It's not on the "Best Nationally Available High APY Liquid Accounts" thread located here and on the www.nationalcity.com website, the highest account I see (excluding the 3.25% health savings account for those with 10k+) is the 2% elite checking with a $15 monthly fee unless you also have 10k+, neither of which are deals in my opinion.1. I've seen it done both ways by different banks. In some cases the bank keeps its non-guaranteed rate up until the guarantee expires then drops both; in other cases it drops the non-guaranteed rate well before the guarantee expires. It's hard to say what this particular bank will do. Note that there seems to be somewhat of a consensus building for another Fed rate cut at their meeting late this month.

2. The link provided above, https://www.nationalcity.com/SaveNow, takes you to the National City 4% offer. As far as why they don't advertise this a bit more prominently on their main website, I'm not sure. Lately in my area they seem to advertise this offer mostly in the newspaper. Although you can set up the account online, the offer is only available in states where they have branches. With this bank, my experience has been that they do not tend cut their rates immediately after a 6-month guarantee expires, but YMMV.

craig10x said:user5701....actually, i am a recent convert to the Mac...having always had windows based computers....

When i brought it to CNB's attention...all i got was basically, well, that's the way it is..too bad for you....a rather BAD ATTITUDE, to say the least......
CNB is the ONLY Online Banking i ever ran into on here that i could not use properly....so that should tell you something.....Others care enough to avoid any problem..they could care less

The RATE may be appealing...but to me, their operation was rather unappealing...and not worth any extra hassle on my end.........

Thanks for the response. I use XP but have another XP and an Ubuntu VM at work. Trying to learn Ubuntu on my personal laptop but after 12 hours of trying to get wireless to work and an mp3 to play I gave up and moved back to the double-click world of Windows, and can't afford a Mac at the moment. Software prices are irrelevant because I use open source software (free).

Anyway, that's off-topic and I'll get back to the point. I hate bad customer support - that's one sure fire way to lose a customer. When I canceled my Emigrant account it took 5 emails and three phone calls before it was finally done. Each person kept telling me to empty my account (when it was already at a zero balance, you'd think they would check that, right?) and I never got anywhere until I had a CSR transfer me to a manager. I see that Dollar Savings Direct now has a 4% rate also but I don't want to go that route because of the bad experience I had with Emigrant previously. It sounds like CNB might be just as bad for customer support though. Why are there always catches and hoops to jump through? I might still give them a chance though - if I do I'll post here. I don't want to go the Rewards Checking route because I am a credit card (not debit card) person and the thought of having to make 10+ debit transactions monthly is bothersome to me, so this account and DSD seem to be the highest place to park my money at currently. While DSD's rate has a 1k minimum and I don't really have to worry about that, I hate minimums at all, which makes CNB so attractive.