Chase Checking $3.00 ACH Fee!

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I did a quick search and did not see any other threads mentioning this. I took advantage of the $125 offer for opening a checking account. The other day I ACH transfered money from the Chase "Free" Checking account to an online savings account (not Chase). Today, I noticed I got charged a $3.00 fee for the ACH transaction. I have several bank accounts and NONE would charge such a ridiculous fee. <sarcasm> However, you can upgrade to the Chase Premier Platinum Checking account - for the low low minimum balance of $75K! </sarcasm> Below, is the chat I had with a Chase representative:

Welcome to Chase On-Line Chat. This chat may be monitored or recorded to ensure quality of service. Security and privacy are important issues at Chase. For your own privacy protection, we encourage you not to include sensitive information such as social security or account numbers.
Elizabeth is currently assisting another customer, please wait while we connect you with the next available Chase Banking Specialist.

You are now chatting with 'Maria'
Maria: Hello, I'm a Chase Banking Specialist. How may I assist you today with your checking account opening?
you: I would like to know why I was charged a $3 fee to ACH money from my checking account to an external account. I don't see that listed as a fee anywhere on Chase's web site?
you: ps: I am already a customer
Maria: Great! Iím glad to hear you are an existing customer. I'm sorry to hear you were charged a $3 fee for an external transfer.
Maria: Which checking account do you currently maintain with Chase?
you: Free Checking
Maria: Yes, there is a $3 fee for an external transfer for this account. When you actived the service you were told to read a legal agreement which disclosed the fee and procedures.
you: So how am I supposed to get my money without incurring feees?
you: It's riduculous.
Maria: I apologize for any inconvenience this may cause you. Please allow me to provide you with a link so you may review the fees associated with this account.
you: I have multiple bank accounts with several banks. NONE would ever charge a fee to do an ACH transfer! "Free" Checking?
Maria: I understand you concern. May I call you for further assistance?
you: This is not the way Chase is going to keep customers and I do hope that you forward concerns from an unhappy customer to the responsible department at Chase.
you: I would like the link you mentioned.
Maria: Sure.
you: And, please tell me how I am supposed to get my money out of my account without incurring fairs, such as the unfair $3.00 ACH fee.
you: fairs = fees
Maria: Please click here to review our Chase Checking account.
Maria: Please stroll down and click on " Important Account Disclosures".
you: I have been on that link already. Please show me where the $3.00 ACH fee is mentioned.
you: ok..
Maria: Thank you,
Maria: I wish I could assist you further however Via Chat we do not have access to existing accounts. We specialize in guiding customers through the online application process and checking account products.
you: I just want to know how to get my money without fees?
you: ACH1 $3.00/request 1 These fees may be waived with
you: "These fees may be waived with certain account types. See Personal Account Features for detail."
you: can you tell me how the fees can be waived?
Maria: I can verify if we can upgrade you account so we can waive the fee for you. However, I would have to access your account. May I call you?
you: I dont want to upgrade my account... I am considering closing it after discovery of this ludicrous fee.
you: No other bank charges to get your money via ACH. NONE!
Maria: We are charging you a fee when you receive a an ACH. However, to send these is a fee.
you: Really?
Maria: I'm sorry I meant to say "not charging you a fee".
you: Oh, so I can put as much money IN via ACH and have to pay a fee to get it back out?
you: What are my options for getting my money out of my Free Checking account without fees?
Maria: There is no fee for incoming ACH's. However, to send a transfer via ACH there is.
Maria: We can upgrade your account to a different product.
you: Maria... I ask this question again "What are my options for getting my money out of my Free Checking account without fees?"
Maria: Via online?
you: Online or other. I would like to know all options to avoid fees.
Maria: With the Chase Checking account send funds out there is going to be a fee associated. A way to avoid any kind of fee in with your debit check card, can send money out as a bill pay or the branch.
Maria: I'm pretty sure you aware of this already.
you: Sigh... Well, I do hope you forward my complaint on to the responsible department.
you: I am testing the checking account and was considering making it my primary account due to convenience of seeing my rewards credit cards all in one login.
Maria: Sure, that would not be a problem. I wish I could help but Via Chat I could not access your account.
you: I didn't notice this fee and would not have ever imagined being charged to do simple ACH transaction.
you: How can you help?
Maria: We are here to help customers open new checking account accounts and our checking account produects.
Maria: products*
you: I mean.. How can you help by accessing my account?
Maria: Seeing if there is a way having your accounts combined or upgraded so you may avoid the fee.
you: I have 3 credit accounts and free checking
you: What checking accounts don't have the ACH fee?
Maria: I'm sorry I would still have to access the account to help you determine if we can upgrade your account.
you: What checking accounts don't have the ACH fee?
you: I suspect they will have min balance requirements?
Maria: Yes, that is correct.
Maria: Let me verify that for you.
you: ok
Maria: Thank you.
Maria: That would be our Chase Premier Platinum Checking account.
you: and the min bal?
Maria: This account requires a minimum balance of 75,000. Youíll have the privilege of combining checking, savings, CD and some investment accounts to combine account to meet minimum balance.
you: HAHAHAHA!
you: That's great!
Maria: Other than that all the other checking accounts are charged the $3 fee.
you: I'm sure I will give Chase $75k to avoide a $3 fee that shouldn't be there in the first place.
you: Please do forward my complaint along.
Maria: That will not be a problem.
Maria: I will escalate your complaint to upper management.

Member Summary
Most Recent Posts
Rule of thumb: If the account was not ment to be used primarily online, then they will probably charge a fee to transfer... (more)

Bob45 (Dec. 18, 2008 @ 6:06p) |

I was charged twice from that account when transfering money to other accounts, then I just went ahead and closed two ac... (more)

alanhe73 (Dec. 18, 2008 @ 6:42p) |

Elite.. I don't know why but.... Nowhere did I blame the CSR for the charge. On the contrary, I asked her to forward my... (more)

s3riously (Dec. 18, 2008 @ 7:00p) |

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did you do a push from Chase checking or pull from the savings account? I think BoA also charges ~$3 if you do ACH push.

Just do a pull from Chase, people do it all the time for ING, etc.

depreshun said:
you: No other bank charges to get your money via ACH. NONE!


Wachovia charges the same $3 fee to withdraw money via ACH. I just use another bank to pull the money out.

Chase primarily advertises their convenience and security; they are my main bank for exactly this reason. Meanwhile they also downplay their uncompetitive rates and fees. As a very large conservative bank, they consider these fees the cost of doing business. They are not trying to attract us small potatoes. Though the fees themselves aren't hidden; you can take a look at their checking fee structure for differences between accounts.

Chase Personal Banking - Checking Overview

Same with BoA - "...You will be charged a fee for outbound transfers: $3 for three-business-day processing or $10 for next-business-day processing..."

$125 = 41 "Free" ACH pushes included with the account.

Poor Maria.

You did a push from the Chase account.

Of course Chase would charge you. You used their external transfer service. When I signed up, it was actually made pretty clear to me.

Chase does NOT charge $3 if you start the transaction from another branch (e.g. go to your ingdirect.com account and request a withdrawal from the linked Chase account).

And there was no need to be rude to Maria.

Well, I was trying to do this deal - thanks for the heads up. But I agree, I was not planning to push from Chase, rather I was planning to pull from one of the online banks.

wall of text

wall of text crits you for 20k. you die.

If I'm not mistaken, a Chase initiated ACH "pull" does not meet the FREE account requirement of Direct Deposit to keep it FREE.

it's pretty clearly stated in the terms that outbound transfers initiated at chase will incur a fee. Chase isn't the only bank that does it, and no need to get mad at the CSR just because YOU failed to read the fee schedule.

Oh, and like everyone already said - just originate a pull somewhere else instead of pushing from chase.

Summary:
- got $125 from Chase
- had to pay $3 fee (because didn't read)
- major bitching
- next episode: they charged me a fee on my free account? how dare they... wait...

Okay, I get it gang! Geesh! LOL

However, why is it that several FW members are quick to tell me that I will not get charged if I initiate ACH pull from another bank and the CSR never tells me I can do this?

It's because you guys are the best and Chase isn't! LOL

We all have our cranky days. This was one of mine!

If my post helps anyone avoid getting zapped $3.00 because they were too dumb to read all the terms of the account (like me) then I consider it worthwhile getting lambasted for posting my experience! LOL

PS: Taken from the latest Chase terms "ACH $3.00/request". It doesn't differentiate between push and pull. Are you guys sure they don't zap you regardless?

depreshun said: However, why is it that several FW members are quick to tell me that I will not get charged if I initiate ACH pull from another bank and the CSR never tells me I can do this?Because the CSR works for Chase, and can't comment on (and could get in alot of trouble for do so) another bank's policies and fee schedules. Why would you expect Chase to train their CSRs about other banks policies, when sometimes you are lucky if they are familar with Chases's?

Chase will "zap" you for using their ACH system to request the transfer. They will not charge you for making a deposit via an outside ACH system.

Need a safe, convenient and easy way to manage your money? With an online transfer, you can:

* Move money today or schedule transfers for later.
* Set Up Repeating transfers between your checking and savings accounts with us.
* Sign up for External Transfers and move money to/from any checking or savings account in the U.S. A $3.00 Automated Clearing House (ACH) fee may apply for transfers to non-Chase accounts.
* Borrow from a line of credit to cover expenses or pay for home improvements.



This is listed on the account transfers page. It is hardly hidden.

When you sign up for external transfers at Chase, there is a section that mentions about the $3 fee when you transfer out from the...naturally, they don't charge you when you pull in money TO them....They are not the only major bank that does this...Bank of America does exactly the same thing.....and i am sure there are others that fellow fw'ers can mention who have accounts with those banks.....

They WILL NOT charge you if you use another bank's ACH system to pull from Chase..so that is no problem..i have done that many times......

As far as waiving the monthly fee for Chase Free Checking...you need to do, either a real direct deposit or 5 debit card transactions each month, using the Chase debit card......Or instead, you could do an ACH push in from another bank's ACH system and that works because Chase's computer sees all those ACH push ins as a Direct Deposit...However, don't call and ask a CSR about that...just DO it......It should work for most ACH push ins..but i wouldn't do it from paypal cause that one seems to get mixed results (works for some..not for others)....

And yes i agree with others here...you should NOT have been so darn rude to that CSR...she doesn't make policy......

i must say you are one hell of a cheapskate that has to learn to read. i agree with the above and as someone that has been working with customers don't blame it on the guy(or lady in this case) that just follows policy and procedure

Thank you, Craig.

And I am humbled by you good folks pointing out my rudeness to the CSR. I thought I was being persistent but did not feel I was attacking the CSR personally, at the time. It is good to have other people's perspective and I will surely keep that in mind!

Rule of thumb: If the account was not ment to be used primarily online, then they will probably charge a fee to transfer money out using their service.

I was charged twice from that account when transfering money to other accounts, then I just went ahead and closed two accounts I had with Chase.

Elite.. I don't know why but.... Nowhere did I blame the CSR for the charge. On the contrary, I asked her to forward my complaint on to the respective party responsible. But, whatever.



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