posted: Dec. 18, 2008 @ 8:59a
I did a quick search and did not see any other threads mentioning this. I took advantage of the $125 offer for opening a checking account. The other day I ACH transfered money from the Chase "Free" Checking account to an online savings account (not Chase). Today, I noticed I got charged a $3.00 fee for the ACH transaction. I have several bank accounts and NONE would charge such a ridiculous fee. <sarcasm> However, you can upgrade to the Chase Premier Platinum Checking account - for the low low minimum balance of $75K! </sarcasm> Below, is the chat I had with a Chase representative:
Welcome to Chase On-Line Chat. This chat may be monitored or recorded to ensure quality of service. Security and privacy are important issues at Chase. For your own privacy protection, we encourage you not to include sensitive information such as social security or account numbers.
Elizabeth is currently assisting another customer, please wait while we connect you with the next available Chase Banking Specialist.
You are now chatting with 'Maria'
Maria: Hello, I'm a Chase Banking Specialist. How may I assist you today with your checking account opening?
you: I would like to know why I was charged a $3 fee to ACH money from my checking account to an external account. I don't see that listed as a fee anywhere on Chase's web site?
you: ps: I am already a customer
Maria: Great! Iím glad to hear you are an existing customer. I'm sorry to hear you were charged a $3 fee for an external transfer.
Maria: Which checking account do you currently maintain with Chase?
you: Free Checking
Maria: Yes, there is a $3 fee for an external transfer for this account. When you actived the service you were told to read a legal agreement which disclosed the fee and procedures.
you: So how am I supposed to get my money without incurring feees?
you: It's riduculous.
Maria: I apologize for any inconvenience this may cause you. Please allow me to provide you with a link so you may review the fees associated with this account.
you: I have multiple bank accounts with several banks. NONE would ever charge a fee to do an ACH transfer! "Free" Checking?
Maria: I understand you concern. May I call you for further assistance?
you: This is not the way Chase is going to keep customers and I do hope that you forward concerns from an unhappy customer to the responsible department at Chase.
you: I would like the link you mentioned.
you: And, please tell me how I am supposed to get my money out of my account without incurring fairs, such as the unfair $3.00 ACH fee.
you: fairs = fees
Maria: Please click here to review our Chase Checking account.
Maria: Please stroll down and click on " Important Account Disclosures".
you: I have been on that link already. Please show me where the $3.00 ACH fee is mentioned.
Maria: Thank you,
Maria: I wish I could assist you further however Via Chat we do not have access to existing accounts. We specialize in guiding customers through the online application process and checking account products.
you: I just want to know how to get my money without fees?
you: ACH1 $3.00/request 1 These fees may be waived with
you: "These fees may be waived with certain account types. See Personal Account Features for detail."
you: can you tell me how the fees can be waived?
Maria: I can verify if we can upgrade you account so we can waive the fee for you. However, I would have to access your account. May I call you?
you: I dont want to upgrade my account... I am considering closing it after discovery of this ludicrous fee.
you: No other bank charges to get your money via ACH. NONE!
Maria: We are charging you a fee when you receive a an ACH. However, to send these is a fee.
Maria: I'm sorry I meant to say "not charging you a fee".
you: Oh, so I can put as much money IN via ACH and have to pay a fee to get it back out?
you: What are my options for getting my money out of my Free Checking account without fees?
Maria: There is no fee for incoming ACH's. However, to send a transfer via ACH there is.
Maria: We can upgrade your account to a different product.
you: Maria... I ask this question again "What are my options for getting my money out of my Free Checking account without fees?"
Maria: Via online?
you: Online or other. I would like to know all options to avoid fees.
Maria: With the Chase Checking account send funds out there is going to be a fee associated. A way to avoid any kind of fee in with your debit check card, can send money out as a bill pay or the branch.
Maria: I'm pretty sure you aware of this already.
you: Sigh... Well, I do hope you forward my complaint on to the responsible department.
you: I am testing the checking account and was considering making it my primary account due to convenience of seeing my rewards credit cards all in one login.
Maria: Sure, that would not be a problem. I wish I could help but Via Chat I could not access your account.
you: I didn't notice this fee and would not have ever imagined being charged to do simple ACH transaction.
you: How can you help?
Maria: We are here to help customers open new checking account accounts and our checking account produects.
you: I mean.. How can you help by accessing my account?
Maria: Seeing if there is a way having your accounts combined or upgraded so you may avoid the fee.
you: I have 3 credit accounts and free checking
you: What checking accounts don't have the ACH fee?
Maria: I'm sorry I would still have to access the account to help you determine if we can upgrade your account.
you: What checking accounts don't have the ACH fee?
you: I suspect they will have min balance requirements?
Maria: Yes, that is correct.
Maria: Let me verify that for you.
Maria: Thank you.
Maria: That would be our Chase Premier Platinum Checking account.
you: and the min bal?
Maria: This account requires a minimum balance of 75,000. Youíll have the privilege of combining checking, savings, CD and some investment accounts to combine account to meet minimum balance.
you: That's great!
Maria: Other than that all the other checking accounts are charged the $3 fee.
you: I'm sure I will give Chase $75k to avoide a $3 fee that shouldn't be there in the first place.
you: Please do forward my complaint along.
Maria: That will not be a problem.
Maria: I will escalate your complaint to upper management.