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Rather than open a thread, I am posting here. Got a mailer with the statement for my Free Waterfield/UFB Checking account. $10 inactivity (12 mo) fee, $3 Paper Statement fee, starting 12/01/09
Message edited by: xoneinax on 2009-10-16 11:44:45 CDT
Wow, the beancounters at Waterfield (the ones who took over UFB) are complete morons. You'd think they would have learned from their silly manipulation of the low balance limits 6 months ago that customers don't let banks cram fees down our throats. Nope. They included a notice in this months bill that anyone receiving paper statements will be billed $3 a month starting December 1. Well, guess what? They also billed me $3 for the heck of it. I complained by bankmail and completely expect an indignant reply of "Sorry, it's bank policy to screw you" just like last time. Then I will make a manager waste her time to call me, so I can keep her talking to me for 30 minutes until she refunds the $3, just like last time. They are fools and it is too bad. Back in the day UFB used to be so good at customer service.
Oh, as someone else mentioneed they also added a $10/month "dormant account fee" after 12 months but didn't properly define what makes a dormant account, so expect a flood of complaints in 12 months. I can't believe they think that stealthy and asinine fees that alienate customers is a solid business model.
The reasons why I kept a ($1000) balance, is the hope that someday they beecome fully competitive again, and I like their web interface, and it would be a pain to close and then reopen the accounts. But I am about to write them off forever because it is not looking good, and it is no fun to have to worry that a bank is out to screw you.
Message edited by: sfchris on 2009-11-07 03:26:25 CST
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